Complaint reporting

Your business is important to us and we endeavour to resolve any complaints fairly, effectively and promptly. If you need to raise a complaint with us you can do so by calling us on 0800 328 3192 or writing to Customer Relations, The M&G Group, PO Box 9039, Chelmsford CM99 2XG.

Below is our Complaints Report for the period from 1 July 2016 to 31 December 2016. This data is published in accordance with the Financial Conduct Authority regulations.

Complaints publication report

Firm Name: M&G Securities Limited

Period covered in this report: 1 July – 31 December 2016

Trading Name: M&G Investments

Number of complaints opened by business volume
Product/ service grouping Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Investments 1.48 per 1000 sales or equivalent transactions 717 708  47% 51% 38% General administration/ customer service