Recruitment process

Learn about the M&G recruitment process for apprentices.

As we’re looking for permanent employees, our interview process is comprehensive and includes:

  • Registration: Completing a registration form and uploading your CV
  • Online tests: You will be asked to complete a Situational Strengths Test followed by a Numerical Reasoning Test. Each test should take approximately 20 minutes.
  • A video interview: A one-way online recorded Strengths based interview. You’ll be provided with a link containing full instructions for completing this at the time. You’ll be provided a question, a small amount of preparation time and time to answer the question before moving onto the next. At the end we’ll give you some extra time to discuss anything you’ve not already covered.
  • Face-to-face interview: You’ll then be invited to our offices in London for a competency based interview with the hiring manager and HR representative
  • Final interview: Finally, you’ll be invited to our offices in London to meet other members of the team and for a final competency based interview, which may include a case study or basic test. This will be confirmed prior to your interview date

Frequently asked questions

How long does it take to apply online?

It should take about 20 minutes to register online and complete the application form. To find out more read our recruitment process information.

Who do I contact if I experience issues completing the registration form?

Please email stating the full scheme name that you would like to apply to and the nature of your issue.

Who do I contact if my application will not submit?

Please check to see that the closing date has not passed as applications cannot be submitted after that date. If you're still experiencing difficulties please email

How can I track the progress of my application?

Please log on to your candidate account to see your status.

Can I apply to more than one role?

For all schemes, you can only apply to one role. If you realise through the process that you are more interested in another scheme please let us know and will look into whether it is possible to transfer your application.

Can I re-apply should I be unsuccessful?

You can re-apply the next year if you are unsuccessful, however please ensure that you re-apply via your previous candidate profile and provide the details of your previous application on the registration form.

Do you offer deferred entry for your programmes?

We do not offer deferred entry.

Does M&G sponsor visas?

M&G supports visa applications for graduate roles. We are unable to provide sponsorship for internships. However, if you're in full-time education in the UK under the Tier 4 (General) category, current regulations may permit you to take on temporary employment during holiday periods or as part of your studies.

How can I update/edit any detail supplied on my registration form?

Please log in as a returning candidate, and select ‘Edit’ next to the relevant job application. You can now edit and update your registration form details, please ensure that you select ‘Save and Continue’ at the bottom of the page. Once you select ‘Save and Continue’ this information will be available to the Graduate and Apprentice Team.

My circumstances have changed. How do I remove myself from the application process?

Please log in and “withdraw” your application in your candidate account. If you have been invited to interview, please also contact us at to let us know.

How do I remove my profile from the database?

You will need to send an email to and request this to be carried out.

Assessment process questions

What are the technical requirements for the online tests?

We want you to have the best chance to succeed. Please ensure that you have:

  • A quite space where you can finish each test in one sitting
  • A clear and working internet connection.

We also recommend that you use Chrome as your browser as this works best with the online test interface.

How can I prepare for the online tests?

Our online tests are provided by Capp & Co. We recommend that candidates prepare for the online assessment process by completing the practice tests provided by Capp. These are available at

What is the time limit for the online tests?

The Capp M&G Assessment Suite is time-recorded, as distinct from time-limited. This means that your time taken will contribute to your overall score, but you will not have a time limit to complete the tests in. You should work as quickly and as accurately as possible to achieve the best results.

Can I have special adjustments for my assessments?

If you have a condition that makes you eligible for extra time, you should notify us of this in your application and provide supporting documentation so we can update the assessment to include the relevant adjustments. If you have any questions, please get in touch with us at:

Can I get feedback on my performance of online tests?

Every candidate that completes the Capp Ability Suite can receive a bespoke feedback report with information about their performance on the three online tests, including advice on how to maximise their potential in the future. 

What are the technical requirements for completing a video interview?

Our Video interviews are taken online through a video interview provider called HireVue. Before you start your video interview, please ensure you have the following:

  • Adobe Flash Player (most recent version)
  • A working webcam (built in or USB)
  • A clear and working internet connection

Specific webcam control software is not necessary, as this will be dealt with by the online interface. Please close any webcam control software before continuing with your video interview.

How can I prepare for the interview questions?

Preparation for the interview questions is included as part of your interview process on HireVue. We want to see the real you, so we recommend that you ensure that you understand why you have chosen M&G and try to focus on providing natural responses to the questions asked. 

Can I reclaim travel costs?

We reimburse up to £150 for a standard class return journey for face-to-face interviews or assessment centres. You will need to fill out our Reimbursement Form and send us original copies of receipts to our London office. It can take up to 3 weeks for you to receive your reimbursement after the team receives the required form and receipts.

Who do I contact if I experience issues with my online tests?

Please read the diagnostics details on the original email inviting you to take the tests. If you still experience problems please email

When can I expect to receive updates on the progress of my application?

Our team review applications as quickly as possible, however this can take some time due to the large number of applications. Candidates will receive an email updating them of any progress at each stage and additionally any status changes will be reflected on your candidate profile. Emails can occasionally be redirected to junk folders, please ensure that noreply.M&, and are all saved as a ‘safe sender’ on your email account. You can use the ‘My Emails’ tab on your candidate login to check that you have received all emails sent. We ensure all candidates receive a response at all stages.


Apprenticeship recruitment questions

I had mitigating circumstances that affected my A levels result. Can I still apply?

Please email  with proof from your school of your mitigating circumstances and we will treat them on a case by case basis.

I didn’t study A-levels, how do I know if I have the required UCAS points?

Please use the following website to translate your grades in to UCAS points.

Do you offer short work experience?

Unfortunately M&G is unable to offer official short work experience placements.

When do you recruit Apprentices during the year?

We recruit all year round to different positions across the business. Applications are usually accepted about 2-3 months before start date.

How many Apprentices do you recruit for each role?

We usually recruit 1 Apprentice per role.

Could I do an Apprenticeship before going to university or as part of a placement year?

Our Apprenticeship schemes are permanent roles intended to start you in your career post A-levels. M&G will train you as an Apprentice for the first 18 months during which you complete your NVQ, technical certificate and objectives.

Is there a guarantee of a permanent contract after the Apprenticeship?

You will have a permanent role at the end of your Apprenticeship training as long as you have completed your NVQ, technical certificate and objectives.

Is the Apprenticeship rotational?

The scheme is not rotational, so you are able to build up relationships and skills in the area you are hired into.