M&G Investments developed a Complaints Handling Policy to ensure that any complaint our customers may have in relation to our products or our services are treated fairly, without undue delays and in line with applicable regulatory requirements.
Any investor wishing to make a complaint about any aspect of the fund or its operation may contact his distributor or file a complaint via the following website: https://www.mandg.com/investments/private-investor/en-lu/complaints-dealing-process.
Investors may also submit complaints to the Ombudsman in financial disputes
(Ombudsfin), Koning Albert II-laan 8 bus 2, 1000 Brussels
Tel. : +32 2 545 77 70
Fax : +32 2 545 77 79
E-mail : Ombudsman@Ombudsfin.be or via an online form available at ombudsfin.be/en/particulieren/complaintsubmission/