Scams and fraud

5 min read 19 Feb 20

Summary: In these challenging times, there has been an increase in the number of fraudulent scams. Individuals are at increased risk of being exposed to financial scams – including those involving phishing emails and cold calls – in an attempt to obtain personal/sensitive information.

Criminals are exploiting these times for their own gain; they use well planned, sophisticated methods in an attempt to catch you off-guard. Be extra vigilant and do not respond to any correspondence which you are unsure about – letters, emails, phone calls, text messages.

For further guidance on how to protect yourself against fraud please see our tips on fraud prevention and online safety. Please also visit our security pages to find out more about these scams. The City of London Police also have a website dedicated to fraud prevention, which has daily updates on new frauds, as well as advice on what to do if you have been a victim of fraud -

If you have concerns regarding the legitimacy of any communication, or you have received any suspicious communications claiming to be from M&G, please contact us immediately.

Recent issues

If you have been approached regarding any of the below products please contact us as these are known to be linked to fraudulent activity:

  • M&G Investment Bank
  • Deposit Fixed Rate Saver
  • Fixed Rate Deposit Bond
  • Fixed Interest UK Growth Bond
  • Fixed Interest UK Growth ISA Bond
  • Prudential International Investment Bond
  • Prudential Plc Fixed Income Bond

We have also been made aware that customers of financial services organisations have been contacted by fraudsters claiming to be the police undertaking an ‘investigation’ into companies such as ourselves. Clients are then asked to withdraw some or all of their holdings for ‘review’ as part of the fictitious investigation. The Police, financial services companies or the FCA will never contact you to form part of an investigation of this nature, and will not ask you to withdraw funds from your account for this purpose. Should you be contacted, please hang up – and if using a landline, ensure a dialling tone can be heard – and call your local police station or Action Fraud, not the number provided on the call.

Phishing emails

This short video highlights how you can stay vigilant and avoid falling for phishing emails.


This short video highlights the signs to look out for in fraudulent text messages.


This short video highlights the signs to look out for in a fraudulent call or voicemail left by a scammer.

The views expressed here should not be taken as a recommendation, advice or forecast.

The value and income from any fund's assets will go down as well as up. This will cause the value of your investment to fall as well as rise. There is no guarantee that any fund will achieve its objective and you may get back less than you originally invested. 

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