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Privacy policy

Introduction

This Privacy and Cookies Policy forms part of our website Terms & Conditions. It explains how we use any personal information that we collect through this website, as well as how we use cookies.

You can contact us at privacy@mandg.com if you have any questions about this policy. If we make any changes to the policy in the future, we will also update this page.

Other sites linking to or from this website will have their own privacy policies and we are not responsible for the privacy practices of other organisations.

  1. Personal information
  2. Purposes
  3. Data disclosures and data sharing
  4. Data transfers
  5. Retention
  6. Obtaining copies of your personal information
  7. Security
  8. Data anonymisation and aggregation
  9. Direct marketing and managing your preferences
  10. Monitoring and interception of communications
  11. IP addresses

1. Personal information collected

We may collect the following information about you through this website. This is not a definitive list, and details may change from time to time:

  • Your name and contact details including:
    • email address
    • postal address
    • mobile and fixed-line telephone numbers
  • On advisor sites:
    • your job title
    • business contact details
    • the charitable body, private investor, corporate entity, or other person or institution you represent for investment purposes, and/or to whom you provide financial advisory services
  • Log in details and pin numbers and/or passwords as necessary to set up and administer registered user accounts
  • Payment card details as necessary to facilitate your online purchases
  • Investment products and related services which are of interest to you, as relevant to your direct marketing preferences
  • All personal information about you contained in free text boxes, including in relation to enquiries or comments submitted to us through this website 

2. Purposes

We may use your personal information for the following purposes. This is not a definitive list and may change from time to time:

  • For our internal business administration and record keeping purposes
  • To provide you with information about our investment products and related services
  • To facilitate your online purchases and for all other administration that may be necessary in relation to the supply of our investment products, related services and the conduct of our investment management business
  • With your consent, for direct marketing purposes (for further details see “Direct Marketing and Managing Your Preferences” below)
  • To respond to your enquiries or comments submitted through this website
  • Where necessary as part of any restructuring relating to:
    • M&G and its business or assets
    • As part of a sale of M&G or, as relevant, another company in the M&G Investments group, or its/their assets
  • For legal and regulatory compliance purposes, including:
    • To respond to governmental, regulatory or law enforcement agency requests
    • To ensure the continuing security and integrity of our systems, business dealings, reputation or the security and reputation of M&G and its staff
    • To identify misuse of M&G’s systems and any fraud, or other illegal or unlawful activity, or any other activity which is or may be contrary to our legal and regulatory compliance obligations
  • For responsible corporate governance or as otherwise required or permitted by applicable laws and/or regulations

3. Data disclosures and data sharing

Your personal information may be shared as necessary with our service providers. They may be retained, for example, to provide services in relation to administration, direct marketing; website hosting and management; data storage and back up; and such other services as may be relevant to our business from time to time. This includes disclosures to any person or company to whom we delegate responsibility for the administration, operation and/or maintenance of this Website. In addition, we may disclose your personal information:

  • In response to a court order, request for cooperation from a law enforcement or other government agency
  • To establish or exercise legal rights
  • To bring or defend legal claims
  • For responsible corporate governance or as otherwise required or permitted by applicable laws and/or regulations
  • In circumstances in which we believe disclosure is appropriate in connection with fraud prevention and prevention of other illegal, or unlawful activity or any other activity which is or may be contrary to our legal and regulatory compliance obligations
  • To protect and defend the rights, property or safety of M&G and/or other companies in the M&G Investments group, its/their investors and other clients, staff, and/or service providers; responsible corporate governance or compliance with applicable laws and/or regulations
  • To buyers in the event of any restructuring relating to M&G and its business or assets, or as part of a sale of M&G or, as relevant, other companies in the M&G Investments group, or its/their assets 

4. Data transfers

Your personal information may be transferred outside your own country. In particular, your personal information may be transferred to countries or territories outside the European Economic Area. We will seek to ensure your personal information is protected in those other countries or territories in accordance with applicable data privacy law. 

5. Retention

In accordance with applicable data privacy law, we will retain your personal information for as long as is necessary for the relevant purposes described above. 

6. Updating and obtaining copies of your personal information

If you believe the personal information we hold about you is inaccurate, incorrect or incomplete, please tell us as soon as possible.

You may request copies of your personal information from us. All requests must be in writing (i.e. by post or by email).

Please contact us for further details. 

7. Security

In accordance with our obligations under applicable data privacy law, we take all reasonable precautions to keep your personal information secure, including precautions against unauthorised access or loss. Likewise, we seek to keep secure all confidential information you send to us.

Our “Security Statement” on this website contains more details about our website security measures. However, in common with all website operators, we cannot guarantee the security of any data transmitted by internet email or through this website. 

8. Data anonymisation and aggregation

  • We may process anonymised or aggregated data which does not identify you
  • We may share it with other companies in the M&G Investments group or with other third parties
  • That data will not be subject to the relevant sections of this Privacy and Cookies Policy or to data privacy law
  • That data may be used for statistical analysis and administration, including:
    • Analysis of trends
    • Carrying out actuarial work
    • Tailoring products and services
    • Risk assessment and analysis of costs and charges in relation to our products and product support services
    • To compile (non-identifying) demographic data such as which pages of the website are used most frequently (please refer to our Cookie policy), sales, traffic patterns and related site information

9. Direct Marketing and Managing Your Preferences

With your consent, we may use your personal information for direct marketing purposes, including sending you marketing communications about investment products and related services of the M&G Investments group.

Direct marketing may include communications by post, email, telephone calls, SMSs, communications through third party instant messaging systems and other electronic communications that may become relevant from time to time.

You may unsubscribe from direct marketing from M&G at any time by following the instructions in the marketing communication itself or by contacting us through this website.

See “Contact us”. 

10. Monitoring and interception of communications

Emails and telephone calls, SMSs, communications sent through this website and communications through third party instant messaging systems (as relevant), as between you and M&G staff, may be monitored and, in specific circumstances, intercepted, for legal and regulatory compliance purposes as well as:

  • To address actual or potential HR disciplinary matters
  • To ensure the continuing security and integrity of M&G’s systems, business dealings, reputation or the security and reputation of M&G and its staff
  • For all other purposes as may be required or permitted by applicable legal and regulatory obligations 

11. IP Addresses

An IP address is a number which recognises the computer or other device used to access the Internet. A web server automatically collects IP addresses and uses them to administer a website. IP addresses are typically used in conjunction with cookies for the purpose of “remembering” computers or other devices used to access this website.

For further details see our “Cookie policy”.