M&G Luxembourg
SA Belgian Branch
Avenue Louise 54
1050 Brussels
Belgium
+33 7 63 93 33 32
M&G Investments
Main Building
Taunusanlage 19
Frankfurt am Main
60325
Germany
+49 69 1338 6721
M&G Investments
Calle Fortuny, 6 - 4º A
Madrid
28010
Spain
+34 91 561 5253
M&G International Investments Switzerland AG
Zollstrasse 17
8005 Zurich
Switzerland
+41 (0)43 443 8200
M&G Investments
Main Building
Taunusanlage 19
Frankfurt am Main
60325
Germany
+49 69 1338 6721
M&G Investments (Australia) Pty Ltd
Quay Quarter Tower,
Level 3,
50 Bridge Street,
Sydney NSW 2000,
Australia
M&G Investments
Unit 1002
LHT Tower
31 Queen’s Road
Central Hong Kong
Hong Kong
+852 3725 3188
M&G Investments Japan
13/F Tokyo Toranomon Global Square
1-3-1 Toranomon
Minato-ku
Tokyo
105-0001
+813 4550-6843
M&G Investments (Singapore) Pte. Ltd
138 Market Street
CapitaGreen #35-01
048946
Singapore
+65 6982 7770
M&G Investments
30 S. Wacker Drive
Suite 3750
60606 IL
Chicago
USA
We are sorry that you have had cause to complain to M&G. Your business is important to us and we endeavour to resolve any concerns fairly, effectively and promptly.
If you have a complaint about any aspect of the provision of service to you, you may direct the complaint to your Client Director or Neil Godfrey (Global Head of Client Group).
We want our clients to be happy with our service and we hope to resolve any matters quickly and to our mutual satisfaction.
We are sorry that you have had cause to complain to M&G. Your business is important to us, and we endeavour to resolve any concerns fairly, effectively and promptly.
If you have a complaint about any aspect of the provision of service to you, you may direct the complaint to your Client Director or Neil Godfrey (Global Head of Client Group).
We want our clients to be happy with our service and we hope to resolve any matters quickly and to our mutual satisfaction.
M&G Investments (Hong Kong) Limited,
Unit 1002, LHT Tower, 31 Queen’s Road,
Central Hong Kong
or email to compliance.hk1@mandg.com.
M&G Investments developed a Complaints Handling Policy to ensure that any complaint our clients may have in relation to our products or our services are treated fairly, without undue delays and in line with applicable regulatory requirements.
All complaints must clearly indicate the customer's contact details and include a description of the reason for the complaint. The complaints can be transmitted by email to your regular contact at M&G Luxembourg S.A. or:
M&G Luxembourg S.A.
16 boulevard Royal,
L-2449, Luxembourg,
Grand-Duchy of Luxembourg
If your complaint was not resolved to your full satisfaction by the management of M&G Luxembourg S.A., you have a possibility to file a request for an out-of-court complaint resolution with the Commission de Surveillance du Secteur Financier (CSSF).
The CSSF is competent to receive complaints from customers of the professionals subject to its supervision and to act as an intermediary in order to seek an amicable settlement of these complaints (in accordance with the provisions of the CSSF Regulation N° 16-07 relating to out-of-court complaint resolution).
Furthermore, the CSSF acts in its capacity as alternative dispute resolution (“ADR”) entity, notably pursuant to the European legislation relating to the out-of-court resolution of consumer disputes that was transposed into Luxembourg law and introduced into the Consumer Code in 2016. The CSSF is registered on the list of ADR entities within the meaning of Article L. 431-1 of the Consumer Code and on the list of ADR entities established and published by the European Commission.
The request must be filed with the CSSF in writing, by post, by fax or by email, or online on the CSSF website.
Commission de Surveillance du Secteur Financier
Legal Department
283, route d’Arlon
L-2991 Luxembourg
Fax: (+352) 26 25 1 – 2601
Email: reclamation@cssf.lu
We are sorry that you have had cause to complain to M&G. Your business is important to us and we endeavour to resolve any concerns fairly, effectively and promptly.
If you have a complaint about any aspect of the provision of service to you, you may direct the complaint to Chris Yarbrough, Chief Compliance Officer & Head of Legal U.S., christopher.yarbrough@mandg.com.
We want our clients to be happy with our service and we hope to resolve any matters quickly and to our mutual satisfaction.