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Contact us

Chicago

M&G Investments
30 S. Wacker Drive
Suite 3750
60606 IL
Chicago
USA

Barry Ziering

Head of Real Assets Capital Markets, North America

(+1) 201 572 7347

Email

If you have a complaint

We are sorry that you have had cause to complain to M&G. Your business is important to us and we endeavour to resolve any concerns fairly, effectively and promptly.

Making a complaint

If you have a complaint about any aspect of the provision of service to you, you may make the complaint directly to us, either by writing, telephoning or emailing.

All relevant details should be set out clearly. Complaints may be addressed to your Client Director or the M&G Chief Executive.

In addition to engaging with your Client Director in the normal manner, you can contact us by writing to: M&G, 10 Fenchurch Avenue, London EC3M 5AG or by calling us free on 0800 328 3192 from 9.00 am to 5.00 pm, Monday to Friday.

Our commitment

At M&G, we take all complaints seriously and commit to the following actions upon receipt of a complaint:

    We endeavour to acknowledge any complaint within 5 working days.

    If we are unable to resolve your complaint within four weeks of receipt, we will send you a written update explaining why we are not in a position to resolve your complaint and an indication of when we will make further contact.

    If your complaint has still not been resolved within eight weeks of receipt we will send you a response explaining why we are still not in a position to make a final response, giving reasons for the further delay with an indication of when you will hear further details from us.

Investigating your complaint within M&G

Your complaint will be investigated by a dedicated member of staff who was not directly involved in the matter that is the subject of your complaint. We will ensure that an employee of appropriate seniority who is independent of the matter commences an investigation. We will also, where possible, take the appropriate action to prevent reoccurrence.

If you telephone us during our investigation and the member of staff handling your complaint is not available, then another member of our team will be more than happy to help you.

We want our customers to be happy with our service and we hope to resolve any matters quickly and to our mutual satisfaction. We welcome feedback on any aspect of our service.

The information in this site is intended for institutional investors only. No other persons may rely on the information found on this website or the materials available herein. Materials and information found on this website are not for onward distribution. The information and materials found on this website are for informational purposes only and are not an offer to sell or purchase interests in any M&G Fund. Shares in M&G Funds have not been and will not be registered under the United States Securities Act of 1933, as amended, or registered or qualified under the securities laws of any state of the United States and may not be offered, sold, transferred or delivered, directly or indirectly, to any investors within the United States or to, or for the account of, US Persons, except in certain limited circumstances pursuant to a transaction exempt from such registration or qualification requirements. The Funds will not be registered under the United States Investment Company Act of 1940, as amended. Any offer to sell or purchase of any interest in an M&G Fund must be made pursuant to local laws of the relevant jurisdiction in which such interests are offered. M&G Funds are not registered for distribution in Canada. M&G cannot accept any subscriptions into its Funds from investors resident in Canada. M&G plc, a company incorporated in England and Wales, is the direct parent company of The Prudential Assurance Company. The Prudential Assurance Company is not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.