Complaints Process

If you have a complaint

We are sorry that you have had cause to complain to M&G. Your business is important to us and we endeavour to resolve any concerns fairly, effectively and promptly.

If you have a complaint about any aspect of the provision of service to you, you may direct the complaint to your Client Director or Jonathan Daniels (Managing Director for M&G Group).

We want our clients to be happy with our service and we hope to resolve any matters quickly and to our mutual satisfaction.