Data Protection Notice

How we use your personal information and why

We, M&G plc and our Business Partners, will use the personal information you provide to us, together with other information, for the following purposes:

• to provide you with the information you’ve requested
• the administration of our products and/or services, including to enable us to perform our obligations to you and to provide any relevant services as discussed with you prior to any purchase of a product or service
• complying with any regulatory or other legal requirements
• to send you any direct marketing communications you opt in to
• keeping your information on record and carrying out other internal business administration

Some of the purposes above are necessary to allow us to perform our contractual obligations to you and to enable us to comply with applicable laws and regulation. We may also rely on legitimate interests or other legal bases in using and sharing your personal information for the purposes described above to improve our products and/or services. This allows us to explore ways to develop our business and to gain insights into how our products and/or services are used. To the extent that we need your consent to use your personal information for the purposes described above, you explicitly provide your consent by ticking the relevant boxes/submitting an online form/signing this form as appropriate.

Who we share your personal information with and why

We may share your personal information within M&G plc and with our Business Partners, for any of the purposes set out in Part A. If appropriate, we may also pass on your personal information to any legal, regulatory or government bodies.

As we, M&G plc, and some of our Business Partners are global companies, we might need to send your personal information to countries that have different data protection laws to the UK or the European Economic Area. These transfers will only

be to countries in respect of which the European Commission and, where applicable, the UK Government has issued a data protection ‘adequacy’ decision, or to other countries, such as India or the United States of America, but only where appropriate safeguards have been put in place first. In more limited circumstances, we may also need to rely on a derogation under applicable privacy laws.

If you want to know more about these safeguards – like our use of the European Commission’s or UK’s Model Clauses which govern the transfer of information outside of the European Economic Area and UK respectively – further information is available on request.

We keep your personal information for a set amount of time

Your personal information will be stored either for as long as you require information about our product and/or services or have signed up to receive direct marketing communications from us, or longer if required by law or as is otherwise necessary. It’ll always be in line with our data retention policy.

Use of your sensitive personal information

Depending on the product and/or service you have asked for, we may need to process your sensitive personal information, such as information relating to health, genetics, biometric identifiers and sexual orientation. To the extent that we need your explicit consent to process this kind of personal information in the manner described in Part A you explicitly provide your consent by ticking the relevant boxes/submitting an online form/signing this form as appropriate.

You’re in control

When it comes to how we use your personal information, you’ve got the right to:

• request a copy of your personal information for free (we may charge you for this if the request is manifestly unfounded or excessive)
• in certain circumstances request that we move your personal information to another organisation if you want us to
• request that we correct anything that’s wrong, or complete any incomplete personal information
• ask us to delete your personal information if it is no longer needed for the purposes set out in Part A or if there is no other legal basis for the processing
• limit how we use your personal information or withdraw your consent you have given for the processing of your personal information
• object to us using your personal information for direct marketing or other processing based on legitimate interests
• complain to a data protection authority or another independent regulator about how we’re using it.

If you want to do any of these things, or would like an explanation as regards these rights, we’ve explained how you can get in touch in the Contact Us section.

We have appointed a Data Protection Officer who can be reached at the address shown in the Contact Us section of this document.

We may monitor or record calls or any other communication we have with you. This might be for training, for security, or to help us check for quality.

Acting on someone else’s behalf?

If you give us personal information about another person (or persons), we’ll take that to mean they have appointed and authorised you to act on their behalf. This includes providing consent to:

• our processing of their personal information and sensitive personal information (as we’ve explained in Parts A and B above)
• you getting any information protection notices on their behalf.

If for any reason you are concerned as to whether you are permitted to provide us with the other person’s information, please contact us on the phone number below before sending us anything.

Direct Marketing

If you’ve decided to opt into receiving direct marketing communications from us by ticking the relevant boxes/submitting an online form/signing this form as appropriate we, M&G plc and our Marketing Partners will continue to send these to you by the method you have chosen (electronic and/or non-electronic means including post) unless you change your mind. If you decide to opt out it’s easy to let us know as you can either unsubscribe from any emails we send you or write to the address shown in the Contact Us section.

Contact Us

If you want to exercise your rights in Part C or if you require any other information about any other part of this notice, you can contact us in a number of different ways.

Write to us at:

The Data Protection Officer
Customer Service Centre
Lancing
BN15 8GB

Call us on: 0800 000 000

or visit: www.mandg.com/wealth

M&G plc means any affiliates of Prudential UK (including but not limited to, Prudential Distribution Limited, Prudential International Assurance plc, PGDS (UK ONE) Limited, Prudential Life Time Mortgages Limited, M&G Global Services Private Limited,

M&G Investments Group, M&G Wealth Advice Limited and Prudential Corporate Pensions Trustee Limited).

Prudential UK means The Prudential Assurance Company Limited, Prudential Distribution Limited, Prudential Life Time Mortgages Limited, Prudential Pensions Limited, and M&G Wealth Advice Limited as appropriate.

Business Partners means our service providers, accountants, auditors, IT service and platform providers, intermediaries, reinsurers, retrocessionaires, investment managers, agents, pension trustees (and other stakeholders), scheme advisors, introducers, selected third party financial and insurance product providers, and our legal advisers.

Marketing Partners means our service providers, intermediaries, pension trustees (and other stakeholders), scheme advisors, introducers and selected third party financial and insurance product providers.

Cookie Policy

What are Cookies?

This website uses cookies. Cookies are text files containing small amounts of information which are downloaded to your computer or other device when you visit a website. They are used to help you navigate websites efficiently and perform certain functions. They can also help us to better understand how the website is being used so we can make ongoing improvements to it. For some cookies consent is required from the users.

There are two primary categories of cookies:

• Essential (or Strictly Necessary) – those cookies required to make this online service work for you or cookies that store information relating to regulatory questions (e.g. Are you a private or professional investor?)
• Non-essential – all other cookies

Cookie Consent

• M&G require consent from the user for non-essential cookies to be placed on a device.
• Cookie consent is required for each distinct purpose for which non-essential cookies are used (see Cookie Categories below).
• Cookie consent is captured on an initial visit to this website and expires after 1 year.
• Cookie consent preferences can be amended at any time by visiting this page. Each amendment to cookie consent preferences sets a new 1 year expiry period.

Cookie Expiry

Cookies have an expiry period. They are created and store data for a specific period of time.

• Session cookies – a cookie that is stored temporarily and expires after your session (or visit) or when you close the browser.
• Persistent cookies – a cookie that persists for a specific period of time beyond a session (or visit). Persistent cookies typically contain preferences or choices that are required to persist across multiple sessions. 7 days, 30 days and 1 year are examples of persistent cookie expiry periods.

This website uses both session and persistent cookies.

Cookie Sources

Cookies are classified as first party or third party.

• First party cookies are placed from the domain of the website visited.
• Third party cookies are placed from domains different to the website visited. They are traditionally from 3rd party technologies or services used on the website.

This website uses both first party and third party cookies.

Cookie Categories

The cookies used on this website fall into the following categories.

• Strictly Necessary – these cookies are required to make this digital service work for you. They will also store information relating to regulatory questions. E.g. Are you a private or professional investor? 
• Performance & Experience – these cookies are used by digital analytics technologies and collect information in an anonymous form about how visitors use this website. The data collected is used by M&G to understand website traffic sources & user browsing behaviour. The data is also used to inform design change tests and create personalised experiences.
• Targeting – these cookies are used to provide more relevant advertising when you visit external websites.
• Social Media – these cookies will be set by any social media services that we have added to the site to enable you to share our content. This could potentially impact content and messages you see on other websites you visit. Please visit the respective Social Media sites for details of their cookie policies.

This table details the cookies which may be set on your device when using this website.

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

These cookies are required to make this digital service work for you. They will also store information relating to regulatory questions.

Cookie Subgroup	Cookies	Cookies used
mandg.com	eupubconsent, _dc_gtm_UA-xxxxxxxx, OptanonAlertBoxClosed	1st Party
www.mandg.com	OptanonConsent	1st Party
myaccount.mandg.com	XSRF-TOKEN	1st Party
global.mandg.com	ASP.NET_SessionId, AWSALBCORS	1st Party
onetrust.com	_ _cfduid	3rd Party
auth.mandg.com	did_compat, auth0_compat, auth0, _csrf	3rd Party
cookielaw.org	_ _cfduid	3rd Party

Performance Cookies

These cookies are used by digital analytics technologies and collect information in an anonymous form about how visitors use this website. The data collected is used by us to understand website traffic sources, user browsing behaviour and drive design change.

Cookie Subgroup	Cookies	Cookies used
pruadviser.co.uk	_ga	1st Party
www.mandg.com	sc.UserId, sc.ASP.NET_SESSIONID, RT, SessionCamTestCookie	1st Party
.pru.co.uk	_gat_xxxxxxxxxxxxxxxxxxxxxxxxxx	1st Party
global.mandg.com	s_cc, gpv	1st Party
mandg.com	AMCVS_210BDD9D56D6C97D7F000101%40AdobeOrg, s_sq, _gid, _gat, _gclxxxx, __utmt, __utmc, __utmb, __utmv, test, _gat_UA-, __utmz, __utma	1st Party
videomarketingplatform.co	AMCVS_210BDD9D56D6C97D7F000101%40AdobeOrg	3rd Party
ws.sessioncam.com	sc.ASP.NET_SESSIONID, sc.InStr	3rd Party

Targeting Cookies

These cookies are used to provide more relevant advertising when you visit external websites.

Cookie Subgroup	Cookies	Cookies used
global.mandg.com	AMCV_210BDD9D56D6C97D7F000101%40AdobeOrg	1st Party
mandg.com	s_ecid	1st Party
assets.adobedtm.com	sessioncookie	3rd Party
doubleclick.net	IDE, test_cookie	3rd Party
dpm.demdex.net	dpm	3rd Party
www.linkedin.com	bscookie	3rd Party
ads.linkedin.com	lang	3rd Party
everesttech.net	everest_g_v2, ev_sync_dd, everest_session_v2	3rd Party
linkedin.com	li_gc, UserMatchHistory, bcookie, AnalyticsSyncHistory, lang, lidc	3rd Party
demdex.net	demdex	3rd Party
adsrvr.org	TDID, TDCPM	3rd Party

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‘M&G Wealth Advice’ is a trading name of M&G Wealth Advice Limited which is registered in England and Wales. Registered office at 10 Fenchurch Avenue, London EC3M 5AG. Registered number 5739054. Authorised and regulated by the Financial Conduct Authority.