Skip to content

Contact us

M&G Investments (Hong Kong) Limited
Unit 1002
LHT Tower
31 Queen's Road Central
Central Hong Kong

Email:
infoasia@mandg.com

Telephone:
+852 3725 3188

Kristy Wong

Head of Intermediary Distribution (Greater China)

Eugene Wong

Associate Director, Intermediaries Distribution

Complaints process

If you have a complaint

We are sorry that you have had cause to complain to M&G. Your business is important to us and we endeavour to resolve any concerns fairly, effectively and promptly.

Making a complaint

If you have a complaint about any aspect of the provision of service to you, you may make the complaint directly to us, either by writing, telephoning or e-mailing.

All relevant details should be set out clearly. Complaints may be addressed to your Client Director.

In addition to engaging with your Client Director in the normal manner, you can contact us by writing to: M&G Investments (Hong Kong) Limited, Unit 1002, LHT Tower, 31 Queen’s Road, Central Hong Kong or by calling us on  +852 3725 3188 from 9.00am to 5.00pm, Monday to Friday or email to compliance.hk1@mandg.com. For your protection calls may be recorded.

M&G Investments (Hong Kong) Limited has been appointed by M&G (Lux) Investment Funds 1 (“the Funds”) and M&G Luxembourg S.A as the Hong Kong Representative to represent them in Hong Kong generally in relation to the affairs of the Funds.  Investors may contact the Hong Kong Representative for any enquiries or complaints in relation to the Funds. 

Our commitment

At M&G, we take all complaints seriously and commit to the following actions upon receipt of a complaint:

  • We endeavour to acknowledge any complaint within 5 working days.
  • If we are unable to resolve your complaint within four weeks of receipt, we will send you a written update explaining why we are not in a position to resolve your complaint and an indication of when we will make further contact.
  • If your complaint has still not been resolved within eight weeks of receipt we will send you a response explaining why we are still not in a position to make a final response, giving reasons for the further delay with an indication of when you will hear further details from us.

Investigating your complaint within M&G

Your complaint will be investigated by a dedicated member of staff who was not directly involved in the matter that is the subject of your complaint. We will ensure that an employee of appropriate seniority who is independent of the matter commences an investigation. We will also, where possible, take the appropriate action to prevent reoccurrence.

If you telephone us during our investigation and the member of staff handling your complaint is not available, then another member of our team will be more than happy to help you.

We want our customers to be happy with our service and we hope to resolve any matters quickly and to our mutual satisfaction. We welcome feedback on any aspect of our service.


This website is intended for residents of Hong Kong. Non-Hong Kong residents are responsible for observing all applicable laws and regulations of their relevant jurisdictions before proceeding to access the information contained herein.

This website is general in nature and is for information purposes only. It is not a solicitation, offer or recommendation of any security, investment management or advisory service. It does not constitute investment, tax or legal advice. Investors are advised to seek independent advice before making any investment decision.

Investment involves risk. Past performance is not indicative of future performance. The value and income from the fund's assets can fluctuate and is not guaranteed. Investors may not get back the amount they invested.  Investment returns not denominated in US/HK dollar will expose US/HK dollar-based investors to exchange rate fluctuations. Fund performance will be available after the Fund has attained a 6-month investment track record. Where no past performance is shown there was insufficient data available in that period to provide performance. All periods longer than one year are annualised. M&G (Lux) Investment Funds 1 has appointed M&G Investments (Hong Kong) Limited as the Hong Kong Representative. Please refer to the offering documents for further details including the risk factors.

The website is issued by M&G Investments (Hong Kong) Limited and has not been reviewed by the Securities and Futures Commission.