You may want to engage a third party to help you with managing a complaint. Please note, it’s worth checking how much they may charge you as you’ll be responsible for any of their charges.
You can also ask an ombudsman service general questions about your complaint at any time. However, they may recommend you follow the process outlined in our complaints policy before referring a complaint on to them.
Our complaints service, the Financial Ombudsman Service and The Pensions Ombudsman are all free of charge.
For further details on ombudsman services please click into the next section called 'I'm not happy with the outcome of my complaint, what can I do?'.