- Your account
- About us
- Scam awareness
- Jargon buster
- Additional support
- Contact us
Your account
From account details to important documents you'll find information about your account here.
Activate your account
Once your Financial Adviser has arranged for you to be set-up you'll receive a welcome email from us. You'll need to activate your platform account by logging in and following the steps on screen.
Log in details
When you log into the platform you’ll need your username and password. Your username is the same as your client number. It’s a unique number that usually starts with a ‘1’. It was sent to you during registration.
Reset your details online
If you don’t know your username or password, you can reset them on the platform, without needing to call us. Just go to 'Forgotten your login details?' on the login screen and select whether you’ve forgotten your username or password. If we’ve got a unique email address on file for you, we’ll send you an email with either the reminder of your username, or the link to reset your password.
Your Statements
When you’ve logged in, select the correspondence icon in the top right hand corner to find your statement and any other correspondence. To request a paper statement or alternative format like Braille or large print please call us on 0345 076 6140. We’ll ask you some security questions before updating your preferences.
Key documents
Here you'll find a range of documents that link to your account such as your Terms and information about our charging.
Platform guide
Platform guide – Essential information for a client considering investing through the M&G Wealth Platform.
Platform Terms
Platform Terms – This provides you with a summary of important information you need to know before you invest through the M&G Wealth Platform.
Platform charges
Platform Charges – This sets out the charges that you will pay when you invest through the M&G Wealth Platform.
Client Privacy Policy
Client Privacy Policy – This details how we will use your personal data on our platform, and how we keep it safe. It also sets out your rights in relation to your personal data we hold, and how to contact us if you have any questions or comments. The M&G Wealth Platform is provided by Investment Funds Direct Limited.
Order Execution Policy
Order Execution Policy – The Order Execution Policy details M&G Wealth Platform’s approach to Best Execution in making sure we get the best possible results for clients. The M&G Wealth Platform is provided by Investment Funds Direct Limited.
MIFIDPRU 8 Disclosure
IFDL is required to publish disclosures in accordance with the provisions outlined in MIFIDPRU 8 which replaces previous disclosure requirements applicable under the Capital Requirements Regulations (CRR).
Understanding platform charging factsheet
Members of the UK Platform Group have developed a factsheet to help consumers compare platform charges – the factsheet outlines the types of charges imposed by platforms and the different labels that are used across the industry to describe such charges.
If you have any questions about this, please speak to your financial adviser.
Governance Advisory Arrangement (GAA) Chair’s Annual Report for legacy workplace pensions
This report is provided as a value assessment for legacy workplace pensions held on the platform. The report and other key pieces of information, including a costs and charges comparison, can be found here.
Can I register with the M&G Wealth Platform?
The M&G Wealth Platform is specifically for Financial Advisers and their clients. If you're not an existing customer please speak to your Financial Adviser who can take you through getting set up.
If you don't have a financial adviser, unbiased.co.uk could help you find one in your area.
About us
Find out more about why your financial adviser may recommend us to look after your money.
Simple pricing
One charge for using the M&G Wealth Platform to help you plan. Our pricing is simple and transparent so you can understand exactly what you’re paying for.
We're part of M&G plc
A leading savings and investment company with a long-term outlook.
How we look after your cash
Your money is protected by the Financial Services Compensation Scheme (FSCS)
It’s important to be vigilant
If you need more help spotting a scam generally or on your investments and pension here are some useful pages to point you in the right direction.
How to spot a scam
Some useful tips on what to look out for and how to protect yourself.
ScamSmart
The Financial Conduct Authority has produced useful information to help you spot potential scams.
MoneyHelper's Guide to Scams
More impartial guidance backed by government and Money & Pension Service
Struggling with financial jargon?
We know financial language can be difficult, so we've built a handy jargon buster to help
Below are some of the terms we cover on the page:
Annuity
An Annuity guarantees to provide you with a regular income for the rest of your life, in return for you paying over a lump sum from your pension fund.
Flexi-Access Drawdown (FAD)
FAD is a crystallised pension account (accessed by a client by taking pension benefits), which allows you to take a flexible amount of income or lump sums, without restriction. This replaces flexible and capped drawdown, although existing capped drawdown plans are continuing.
Self Invested Personal Pension (SIPP)
A SIPP is a type of pension that lets you choose your own investments typically from a much wider range than other pensions. Investing through the SIPP allows you to save towards your retirement income in a tax efficient Account. You can find more information in the M&G Wealth Pension Account Key Features.
Support for you when you need it
We understand everyone can face challenges at some point in their lives and we're committed to supporting you through those times.
Some situations such as health conditions or life events like a bereavement can make it more difficult to talk about or understand your finances. Letting us know means we can make adjustments and help provide the appropriate support.
Visit our support for you page to learn more about how we can make things easier for you if and when you need it. As well as links to a wide range of external sources who can offer more dedicated support
Contact us
You may want to contact your financial adviser to discus your investments. However, if you'd like to speak with us directly please use the details below.
Phone
0345 076 6140
(Office hours are Monday to Friday 8:30am-5:30pm)
