Complaint Reporting

Your business is important to us and we endeavour to resolve any complaints fairly, effectively and promptly. If you need to raise a complaint with us you can do so by calling us on 0800 328 3192 or writing to Customer Relations, The M&G Group, PO Box 9039, Chelmsford CM99 2XG.

Below is our Complaints Report for the period from 1 January to 30 June 2020. This data is published in accordance with the Financial Conduct Authority regulations.

Complaints publication report

Firm Name: M&G Securities Limited

Period covered in this report: 1 July – 31 December 2020

  Number of complaints opened by business volume  
Product/ service grouping Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Investments 2.22 per 1000 sales or equivalent transactions 1134 1118 31% 66% 29% General administration/ customer service

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