Your business is important to us and we endeavour to resolve any complaints fairly, effectively and promptly. If you need to raise a complaint with us you can do so by calling us on 0800 328 3192 or writing to Complaints, Customer Relations, PO Box 9038, Chelmsford CM99 2XF.
Below is our Complaints Report for the period from 1 January to 30 June 2023. This data is published in accordance with the Financial Conduct Authority regulations.
Complaints publication report
Firm Name: M&G Securities Limited
Period covered in this report: 1 July 2023 to 31 December 2023
| Number of complaints opened by business volume | |||||||
|---|---|---|---|---|---|---|---|
| Product/ service grouping | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Investments | 2.04 per 1000 sales or equivalent transactions | 843 | 882 | 43% | 56% | 48% | General administration/ customer service |