Complaint reporting

Your business is important to us and we endeavour to resolve any complaints fairly, effectively and promptly. If you need to raise a complaint with us you can do so by calling us on 0800 328 3192 or writing to Complaints, Customer Relations, PO Box 9038, Chelmsford CM99 2XF.

Below is our Complaints Report for the period from 1 January to 30 June 2021. This data is published in accordance with the Financial Conduct Authority regulations.

Complaints publication report

Firm Name: M&G Securities Limited

Period covered in this report: 1 January – 30 June 2021

  Number of complaints opened by business volume  
Product/ service grouping Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Investments 1.91 per 1000 sales or equivalent transactions 1142 1137 26% 69% 33% General administration/ customer service

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