Consumer Duty is all about putting clients first and delivering good customer outcomes. At M&G Wealth Platform we are committed to maintaining a customer-centric culture and embedding client focussed outcomes within all our objectives. For me, this isn’t because we need to comply with a new piece of regulation, it’s simply the right thing to do.
In our Consumer Duty Hub you’ll find our value assessments, target market documents and other key information about our products. This will give you everything you need to assess overall value, combined with the service you provide to your clients.
Let’s keep working together to make sure we always deliver the best possible outcomes.
Richard Denning, CEO M&G Wealth Platform
- Platform
- SIPP
- ISA
- GIA
- Guides
- Insights
Platform Information
Value assessment documents can be found within the SIPP, ISA and GIA tabs above.
M&G Wealth Pension Account (SIPP)
Product Information
General Information
M&G Wealth ISA & M&G Wealth Junior ISA
Product Information
M&G Wealth General Investment Account (GIA)
Product Information
Our Adviser Guides
Consumer Duty Adviser Guide
Read all about what Consumer Duty means for your business, why it’s here and how M&G Wealth Platform is supporting Financial Advisers in their preparation for meeting the duty.
Segmentation Guide
Explore the benefits of segmentation and questions to ask as you develop your approach to targeting client needs to deliver better outcomes. A must read guide with practical tips and guidance if you’re looking to review your client servicing proposition.
Useful FCA guides and documents
FCA's dedicated Consumer Duty page
A hub for all FCA Consumer Duty content including the final rules, key publications and key milestones.
FCA's events page
Find out what Consumer Duty events are planned across the UK between February and June 2023.
Outcome 1: Products and Services
The FCA wants all products and services for retail customers to be fit for purpose. This means they are designed to meet consumers’ needs, and subsequently targeted at these consumers with different requirements, depending on the firm’s role in the distribution chain.
Outcome 2: Price and Value
The FCA’s second outcome is based on its assertion that consumers experience harm where they don’t get value for their money. And a lack of fair value is also unlikely to be consistent with customers realising their financial objectives.
Outcome 3: Consumer Understanding
All firms will be expected to go beyond the current Principle 7, ‘clear, fair and not misleading’, when communicating with customers. The FCA wants consumers to be given the information they need, at the right time, and presented in a way they can understand.
Outcome 4: Consumer Support
This relates to how a firm supports its customers using its products and services. The purpose of this support should enable customers to realise the benefits of the products and services they buy, pursue their financial objectives, and ensure they can act in their own interests.