All of us could experience situations that may make us vulnerable at times in our lives, and in ways that aren’t always obvious. Your clients are no exception. As part of Consumer Duty the FCA introduced further rules and guidance on the treatment of vulnerable customers, and expects both firms and platforms to identify signs of vulnerability and to provide the appropriate support.
Below we outline how M&G Wealth Platform is supporting you and your clients – and how you can help us to provide the right support at the right time.
Support for your clients
Our private investors support page provides a range of useful information for your clients including:
- How to access support from us and the importance of letting their adviser know of any potential vulnerabilities
- The type of situations that might make them vulnerable such as health, life events, financial resilience and capability
- Links to external resources that can help with a range of situations
We’ve also created a jargon buster to help your clients understand what various financial terms mean. If there’s something that you think should be added just let us know through the form at the bottom of the page.
Helping us to help you
As part of your ongoing due diligence it’s important to identify any vulnerabilities your clients may have – and to let us know about them. Our client facing teams have been fully trained to identify and capture information about the additional needs of clients and to provide additional assistance to best support them.