Industry recognition for our platform

3 min read 18 Nov 22

We are the winner of Five stars in the Platforms category at the 2022 Financial Adviser Service Awards.

This recognition reflects the efforts we have made to listen to what advisers need and to invest in our products, propositions, and service so that it is easier to do business with us.

At M&G, we believe in the power of advice to enable people to grow and protect their money. That’s why the M&G Wealth Platform is designed to help advisers build and run successful businesses, and why we have invested heavily to deliver a continuous program of improvements. 

Our ambition is to provide one of the industry’s best platform experiences for both advisers and customers. We listen to advisers and develop our platform with their needs in mind, providing choice and value to support a wide range of business and client objectives.

We’ve prioritised digitizing our key processes, including the introduction of DocuSign e-signature software and an online digital first SIPP. Users can also action a sale and complete any linked withdrawals as part of a single, straight through online process. Transfers out are now automated too, meaning faster payments, time saved for advisers and simply doing the right thing.

Great technology is vital, but so are the people that support advisers. We’ve quadrupled the size of our adoption team and invested in cloud-based telephony and CRM systems, which means firms can get the support they need to ensure the platform is driving real benefits for their business. And we focused on improving service standards and quality, so we are now processing work more accurately and more quickly.

M&G Wealth Platform adapted incredibly quickly to new hybrid working practices. We are all fully equipped to work remotely with laptops and video technology to ensure we deliver outstanding support via interactive communication with our users. Our state-of-the-art telephony system allows us to manage calls more effectively.

We’re taking new business processing online for our core wrappers, which will include the introduction of drip-feed drawdown as part of our retirement proposition.

Behind the scenes, we will continue to optimise our systems and processes to ensure excellent, resilient service. Ultimately, we want to be the leading platform for back-office integration, so one of the big investments we make in 2023 will be to build on and improve our capabilities in this space.

Our charging structure is simple and transparent. We operate a tiered, all-inclusive minimum charge of £15 per month, facilitating easy total charge calculations for advisers and customers. Ongoing charges are 0.30% on the first £1m, 0.10% from £1m to £3m and 0.06% between £3m and £5m (terms available on request over £5m). There are NO additional dealing, model, product wrapper (in-house) or exit/transfer charges. We also support intergenerational financial planning, where customers can consolidate their family wealth and benefit from reduced charges.

If you haven’t used our 5 star platform before or it’s been a while since you did, you might want to see what you’ve been missing. Find out more about our platform, contact your local BDM or request a demo

Q&A with BDM Arvin Hulait

Hear from Arvin, a business development manager at M&G Wealth Platform, about his role and what adviser firms are looking for in their chosen platform.

When two teams go to work

By having both dedicated platform adoption consultants and business development managers, our support is ongoing and ensures you get the very best platform experience.