Here you’ll find information about workplace pensions, applying for an AVC and how you can manage your plan online
Our servicing teams remain busy and we're aware some customers are experiencing delays when contacting us. We apologise for any inconvenience this may be causing. This is not the service we want to provide. Please be assured, we're actively working to resolve this position as soon as we can.
There are other ways to get information about your policy. For most of our products, you can manage your policy online by logging in or registering for your Online Service. Registration is easy and only takes five minutes - all you need is your policy number. There are a small number of products not currently available online, and these are listed on the registration page.
Your employer will need to automatically enrol you into a workplace pension scheme if you’re:
For more information about Workplace Pensions please have a look at our Workplace Pension Guide.
In addition to your workplace pension, your employer might offer membership to an Additional Voluntary Contribution (AVC) scheme through Prudential.
An AVC is a separate pot of money you build up alongside your workplace pension, that aims to give you extra retirement benefits.
If you’re looking to apply for an AVC, please choose your scheme from the options below.
If your employer's scheme is set up under trust, the trustees have a duty to monitor the scheme, including checking that it is value for money. To find out more about this, you should contact the trustees of your employer's scheme.
Or if your employer's scheme is a workplace pension, since 6 April 2015, your pension provider must set up an Independent Governance Committee (IGC). Like trustees, an IGC has a duty to monitor the scheme, including also checking that it offers value for money. Find out more about our Prudential IGC.
Chances are, you will have heard 'workplace pensions' mentioned in the media, which all employers legally have to set up for their employees over the next few years. This process is called 'automatic or auto-enrolment' and millions of people already now have one of these types of pension.
If you're thinking about making any changes to your pension plan, it's important to understand all your options, and the effect of any changes you make.
If you have any questions, or need any help understanding your options, you can give us a call on 0345 600 0383. Lines are open 8:30am to 6pm, Monday to Friday.
Information and help with your existing products
You can log into your Online Service to check the value of your policy, change your personal information and preferences, view important documents and send secure messages. You'll be able to see all the products you have with us and do what you need to quickly and easily.
Employers can log in via the employer portal