Service and support

We're here to help you get the most out of our platform

By understanding your needs and supporting you every step of the way we can help you in delivering the best outcomes for your clients. 

Training guides

You'll find our range of step-by-steps guides in the Training Hub area of the platform. Simply log in and click 'Training and Support' to view our guides.

Client support

You're there to help guide your clients through complex financial decisions and provide financial reassurance when life is challenging.

Our client website is designed to help keep things simple. Click below to look at some of the client facing resources we have available. 

Jargon buster

While we try and keep things easy to understand for our clients sometimes technical terminology is unavoidable. Our jargon buster is designed to help your clients in navigating financial terms they may encounter.

Additional support

We're here to make it easier when life gets tough for your clients. Whether that's providing communications in a suitable format or knowing to be sensitive about a certain topic.

Client brochure

Our client brochure is a helpful introduction to the M&G Wealth Platform for your clients, summarising our service, products and benefits.

Platform guide

The platform guide provides essential information about the M&G Wealth Platform, to help your clients understand the benefits and risks of investing through us.

Inside the M&G Wealth Platform

Take a look inside the platform. From new business applications or transfering money out these videos show you how easy it is to use and navigate the platform. 

New business application

Trading and model portfolios

Top-ups and money out

Find out more about us

Our expert teams

Our expert teams are committed to providing you and your clients with a quality platform experience each and every time. 

Platform customer services

If you need help using the platform, want to update us on some details or have any general enquiries our knowledgable customer services team is on hand to help. 

Discover the M&G Wealth Platform

The M&G Wealth Platform is here to equip you with the tools to thrive. From access to one of the widest ranges of investments and tax wrappers, to technical and business consultancy from our in-house experts. 

Support for your clients

Easy to understand documents, extra support when life gets challenging and a jargon buster to help with complex industry terminoligy. We aim to create the best customer experience for your clients, so they can be confident that their money is in safe hands.