Frequently asked questions

Please contact the registrar, Equiniti; details of the process are contained on their Shareview site.

If you lose your share certificate, or it has been stolen, you should inform Equiniti immediately. A record of the missing share certificate will be made to prevent it being used and a letter of indemnity will be sent to you to sign. In signing this indemnity, you are confirming that if the missing share certificate subsequently comes to light, you will return it to Equiniti to be cancelled. This is to protect M&G plc from possible misuse of your certificate while it is not in your possession. A replacement certificate will then be sent to you. There is a charge for this service, so we advise you to keep your share certificates in a safe and secure place.

Further details of the process are contained on Equiniti’s Shareview site.

Yes, you can register for electronic communications via Equiniti’s Shareview site. You will then be notified when we mail documents out to shareholders and will be directed to where you can pick up the documents electronically.

Yes, as of 2021 M&G plc no longer issues dividend payments by cheque. Payment of dividends by direct payment rather than by cheque is a more efficient, secure and an environmentally-friendly method of payment. As well reducing the costs and paper usage associated with dividend payments, moving to direct payment is considered safer for shareholders as there is no risk of cheques being lost or stolen in transit. Using direct payment also allows shareholders access to cleared dividend funds on the dividend payment date, which is quicker compared to payments by cheque.

M&G plc is committed to working towards a safer, greener and cleaner planet for future generations and believes that a healthy environment is in the long-term interests of both customers and shareholders.

Please contact Equiniti at your earliest opportunity. They will assist you with the documentation required, making the process as straightforward as possible for you. 

You will need to complete a Stock Transfer Form and send it to Equiniti with your share certificate representing at least the number of shares being transferred. Equiniti will then process the transfer and issue a balance share certificate to you if applicable. Equiniti will be able to help you with any questions you may have about completing the form.

You can check your details by logging into your Equiniti Shareview account. The service is secure, free and easy to use.

You will need your shareholder reference number to access this service: this can be found on your share certificate or from a dividend tax counterfoil. You will be asked to select your own PIN and a user ID will be posted to you.

Alternatively you may ask Equiniti about your register details over the phone. 

You can do this through a stockbroker or your bank.

Equiniti offers postal, telephone and online dealing facilities for buying and selling M&G plc ordinary shares.

Further details of the facilities are contained on Equiniti’s Shareview site.

In October 2019, Prudential plc demerged its UK & Europe business, M&GPrudential, from Prudential plc.

M&GPrudential was renamed on 16 September 2019 and listed as M&G plc on 21 October 2019.

Prudential plc shareholders received one M&G share for each Prudential share they held.

Further historical information on Prudential plc corporate activity, including the 2004 rights issue, the 2005 acquisition of Egg plc shares and the 1999 acquisition of M&G Group plc is available on the Prudential plc website.

As a public company, M&G plc is legally obliged to make our shareholder register available to the public. The shareholder register can be provided to M&G plc shareholders on request but also to members of the general public if they provide a legitimate reason for wanting a copy.

An unintended consequence of the shareholder register being publicly available is that it may be used for illegitimate purposes meaning some shareholders may receive unsolicited telephone calls and/or post, including correspondence from unauthorised investment companies.

Please note that M&G plc will never make unsolicited calls to shareholders.

We advise all shareholders to be wary of any unsolicited correspondence. You should make sure that you only deal with M&G plc itself or financial services firms that are authorised by the UK Financial Conduct Authority (‘FCA’). On the FCA’s website you can check to see if a firm is authorised by the FCA and how to contact the firm direct. There is also information about shareholder scams and how to report any such fraudulent activity.

You can check whether any shareholder correspondence received is genuine with M&G plc’s Company Secretarial Department at GroupSecretariat@mandg.com or directly with our Registrar, Equiniti.

If you suspect you have been targeted with any fraudulent activity, as well as reporting to the FCA, please contact M&G plc at M&GFraud@mandg.com. Further information can be found on our Scams and fraud webpage.

You should be aware that if you hold a share certificate, your name and address details are shown on the shareholder register which is accessible by the public. You can protect your privacy by considering moving your shares into a nominee account. M&G plc offers a Corporate Nominee Service which can be used to keep your details on a private register and not on the main shareholder register.

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