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For UK financial advisers only, not approved for use by retail customers. Click here for the customer website.
Contact us
Get in touch if you have any questions or need help
Below is our regional geographical sales structure and the contacts for each region. This should help with any queries you have.
Product
Tel: 0345 076 6140
Email: platformsupport@mandg.com
Our lines are open 8:30am to 5.30pm, Monday to Friday.
Address: M&G Wealth Platform, Trimbridge House, Trim Street, Bath, BA1 1HB
For queries about Trustee Investment Plan.
Freephone
0808 100 3429
Address
Prudential, Lancing BN15 8GB
Opening hours
9 am – 5 pm, Monday – Friday
Or email us at:
fris.team@prudential.co.uk
Bank Details
Bank Account Name to be used by Customer
Prudential Assurance Company Limited
Sort Code
40-02-50
Account Number
41425587
Our online service makes it easy to manage your clients' policies at a time that suits you. You can:
Submit and track New Business and Top Up applications
Make a full or partial withdrawal
View and change client details
View a policy valuation
View policy details
View the funds your client is invested in
View transaction history Access, store, print and download documents
Live chat with one of our agents between 8.30 am to 6 pm, Monday to Friday (excluding Bank Holidays)
Send us a secure message (we aim to respond in 1-2 business days)
Tel: 0808 234 0808
Email: contact.us@prudential.co.uk
Bank details
Bank Account Name to be used by Customer
Prudential Assurance Company Limited
Sort Code
40-02-50
Account Number
51015419
Further support
Digital Letter of Authority
Use our digital service to submit your client’s LOA. Here you can upload the request, track its progress and receive confirmation of next steps.
Notify us of a death
Use our online tool to notify us of the death of a client. You’ll receive confirmation of submission and our bereavements team will then be in touch regarding next steps.
Contact us with an IT issue
For queries on accessing the website and online services (not products or services). Visit the Online Services page for updates on service availability.
Freephone
0808 234 5200
Email
pruadviser.helpdesk@prudential.co.uk
Opening hours
9 am – 5 pm, Monday – Friday
Secure Email System
Use our existing secure messaging service for products such as our Trustee Investment Plan and PruFund Investment Plan. Please do not send any personal or confidential information through unsecured email.
© Prudential 2025
"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company. The Prudential Assurance Company and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc, a company incorporated in the United Kingdom. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.