How you can do business with us

We know it’s important that you’re able to place business with us easily, and be able to carry out servicing transactions seamlessly and online where possible. Save yourself a phone call by using our online services that are available.

Below is a table of what you can and can’t do online.

	Illustrations	Submit Business	Withdrawals
What’s available online	Single owner on own life Joint owner on own life (both lives assured must be under the age of 85) Cases up to £5 million	Submit the illustrations in bold online Submit standard applications without a client signature or securely email them Submit adviser declarations without an adviser signature or securely email them Send client verification information - no original copies are required	Full withdrawals Partial withdrawals minimum £50 Full segments Partial segments Combination of full and part segments No need for client signature Cheque payments under £100K or BACS payments under £250k For jointly owned bonds we can only pay to a joint bank account in both policy owners names
What must be done offline	Single owner on life of another Joint owner on lives of another Company investment Will Trust Loan Trusts Gift Trusts Discounted Gift Trusts Cases over £5 million All top ups	Single life on life of another Joint owner on lives of another Joint owner on own life if one of the lives assured is over the age of 84 Power of attorney Cases over £5 million All top ups Company Investments Set up under trust Trusts still need wet settlor and witness signatures, but trust documents can be submitted by secure email	Cheque payments over £100k or BACS payments over £250k Clients not residing in the UK Bonds in trust or assigned in the past 12 months Where a Power of Attorney is in place Bonds in joint names where the owners live at different addresses, or when the money is to paid to a sole bank account Chargeable gains calculations - in some circumstances PruFund Mark 1 (standalone PruFund investments. Where the policy has been sliced/full segments surrendered

"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company. The Prudential Assurance Company and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc, a company incorporated in the United Kingdom. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.