Agency Registration and Administration

Adviser firms based in the UK mainland can write business with Prudential by applying for Agency Registration. 

This is a service provided by Origo. Directly authorised intermediary firms, whether they are a sole trader or a large limited liability intermediary firm, can apply for agency registration on the Origo website with multiple product providers in one online application.

• Complete one online registration form, which will be validated for errors and can be saved

• Choose the type of agency structure that suits your business set up

• Submit one application for a number of participating product providers you wish to set up a trading relationship with

• Access the Terms of Business of all participating product providers to view them at any time

Prudential is also part of Origo's Agency Administration service. This is an online service which helps you manage changes to your agency set up. The Agency Administration service provides the quickest and easiest way of submitting changes to multiple product providers in one step. 

Through the service, advisers can submit requests for the following transactions:

• Change of address

• Change of bank account

• Request for additional agencies

• Request for agency closures

• Request for Letter of Authority

• Maintain service provider and panel membership

• Transfer of Business and Novations

Please note, if you are a member of a service provider or a multi-tie, the service provider addendum also applies.

If you need help with Agency Registration or Agency Administration, contact Origo: 

• For Agency Registration queries: 0871 222 6389

• For Agency Administration queries: 0871 222 9047

These telephone numbers are for Origo Agency and can only assist with Origo Agency queries. You may be charged for using their number. When calling them you may request an access and service charge breakdown.

For both services, you can also email agency@origoservices.com but remember to avoid sending any personal or confidential information. We advocate strong security and privacy principles.

The PruAdviser Helpdesk can help with any other queries relating to accessing and using the PruAdviser website. The helpdesk is available 9am-5pm, Monday-Friday.

• Call 0808 234 5200

• Email pruadviser.helpdesk@prudential.co.uk but remember to avoid sending any personal or confidential information. We advocate strong security and privacy principles.

If you are a member of a service provider or a multi-tie, the service provider addendum also applies.