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For UK financial advice professionals only
For UK financial advice professionals only
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Get in touch with people who can help

Info you might need

  • Your client's policy number
  • Your client's surname
  • Your client’s date of birth in the following format: “twenty third March nineteen seventy one"

Need to know about a specific product?

Pick the product you'd like help with from the list below and get straight to the contact information that's right for you.

Pensions

Retirement Account

(Please note this number is for Retirement Account queries only where the policy number starts with RET.....)
Get support on in-progress and post-submission (completed) cases.
Login for information on client policies, to request servicing transactions and more. 

Freephone 
0800 640 9200

Email
New Business
new.business.pru@mandg.com

Existing Business
general.servicing.pru@mandg.com

Fund Switches & Banking
ra.investments@prudential.co.uk

Transfer of Servicing Rights & LOAs
amp.ra.account.queries@prudential.co.uk

Opening hours
8:30 am – 5:30 pm, Monday – Friday

Bank Details

  • Bank Account Name to be used by Customer
    Prudential Assurance Company Limited
  • Sort Code
    40-02-50
  • Account Number
    21358014

Important Information

  • Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
  • Calls may be monitored or recorded for quality and security purposes.
  • Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.

Individual pensions

Our online service makes it easy to manage your clients' policies at a time that suits you. You can:

  • Access, store, print and download documents
  • Live chat with one of our agents between 8.30am to 6pm Monday to Friday (excluding Bank Holidays)
  • Send us a secure message (we aim to respond in 1-2 business days)
  • View and change client details
  • View a policy valuation
  • View policy details
  • Create pension projections

Access Online Services

Freephone
0808 234 0808 (8:30am-6pm, Monday - Friday) 

Email 
contact.us@prudential.co.uk

Address 
Prudential, Lancing, BN15 8GB

Important Information

  • Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
  • Calls may be monitored or recorded for quality and security purposes.
  • Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
  • Calls to 0808 numbers are free from a BT landline.

Trustee Investment Plan

For queries about Trustee Investment Plan.

Freephone 
0808 100 3429

Address
Prudential, Lancing BN15 8GB

Opening hours
9 am – 5 pm, Monday – Friday

Or email us at: fris.team@prudential.co.uk

Bank Details

  • Bank Account Name to be used by Customer
    PACL General Receipts Account
  • Sort Code
    40-02-50
  • Account Number
    41425587

Important Information

  • Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
  • Calls may be monitored or recorded for quality and security purposes.
  • Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
  • Calls to 0808 numbers are free from a BT landline.

FRP Income Drawdown (flexible retirement pension)

Our online service makes it easy to manage your clients' policies at a time that suits you. You can:

  • View and change client details
  • Create pension projections
  • View a policy valuation
  • View policy details
  • View the funds your client is invested in
  • View historic valuations and fund performance
  • Access, store, print and download documents
  • Live chat with one of our agents between 8.30am to 6pm Monday to Friday (excluding Bank Holidays)
  • Send us a secure message (we aim to respond in 1-2 business days)

Bank Details

  • Bank Account Name to be used by Customer
    Prudential Assurance Company Limited
  • Sort Code
    40-02-50
  • Account Number
    41425587

Access online services

Freephone: 0808 234 2372 (9am-5pm, Monday - Friday)

Email: contact.us@prudential.co.uk

Address: Prudential, Lancing, BN15 8GB

Important Information

  • Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
  • Calls may be monitored or recorded for quality and security purposes.
  • Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
  • Calls to 0808 numbers are free from a BT landline.

Annuities

For general enquiries (not the Retirement Account or international products). 


Freephone 
0345 640 0000

Email
contact.us@prudential.co.uk

Fax
0808 234 0404

Address
Prudential, Lancing BN15 8GB

Opening hours
8:30 am – 6 pm, Monday – Friday

Important information

  • Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
  • Calls may be monitored or recorded for quality and security purposes.
  • Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
  • Calls to 0345 numbers cost 2 pence per minute plus your phone company's access charge.

AVC

For queries about additional voluntary contributions. 

Freephone 
0345 600 0343

Email
avc.admin@prudential.co.uk

Fax
01786 436 555

Address
Prudential, Lancing BN15 8GB

Opening hours
8:30 am – 6 pm, Monday – Friday

Important information

  • Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
  • Calls may be monitored or recorded for quality and security purposes.
  • Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
  • Calls to 0345 numbers cost 2 pence per minute plus your phone company's access charge.

Corporate Business

For enquiries relating to company pensions

Freephone
0808 234 3030

Email
help.sch@prudential.co.uk

Fax
0808 234 0404

Address
Prudential, Lancing BN15 8GB

Opening hours
8:30 am – 6 pm, Monday – Friday

Important Information

  • Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
  • Calls may be monitored or recorded for quality and security purposes.
  • Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
  • Calls to 0808 numbers are free from a BT landline.

Investments

Prudential Investment Plan (Onshore Bonds)

Our online service makes it easy to manage your clients' policies at a time that suits you. You can:

  • Submit and track New Business and Top Up applications
  • Make a full or partial withdrawal
  • View and change client details
  • View a policy valuation
  • View policy details
  • View the funds your client is invested in
  • View transaction history
  • Access, store, print and download documents
  • Live chat with one of our agents between 8.30 am to 6 pm, Monday to Friday (excluding Bank Holidays)
  • Send us a secure message (we aim to respond in 1-2 business days)

Prudential bank details

  • Bank name: HSBC
  • Account Name to be used by the customer: Prudential Assurance Company Limited
  • Sort Code: 40-02-50
  • Account Number: 51015419
  • Prudential registered office address details: 10 Fenchurch Avenue, London EC3M 5AG
  • Reference to be quoted by the customer: Policy number and surname(s). If policy number is not known, initials and surname(s) should be used

Cheques should be made payable to The Prudential Assurance Company Limited. If your client requires a document to use with their bank confirming where funds are being sent to, you can download the PDF below.

Link to Pru bank details PDF

Access online services

Freephone: 0808 234 0808 (8:30am-6pm, Monday – Friday)

Email: contact.us@prudential.co.uk

Address: Prudential, Lancing, BN15 8GB

Important Information

  • Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
  • Calls may be monitored or recorded for quality and security purposes.
  • Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
  • Calls to 0808 numbers are free from a BT landline.

Get support on in-progress and post-submission (completed) cases.                          

Login for information on client policies, to request servicing transactions and more.

Freephone
0345 072 2009

Opening Hours 
9.00am – 5.00pm, Monday – Friday

Bank Details

  • Bank account details will be issued upon receipt of the final outstanding item on new business applications.

Important Information

  • Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
  • Calls may be monitored or recorded for quality and security purposes.
  • Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
  • Calls to 0345 numbers cost 2 pence per minute plus your phone company's access charge.

The Prudential ISA is a Stocks and Shares ISA provided by Waystone Financial Investments Limited, who is the ISA Plan Manager. Contact details can be found below.

Phone 
0344 335 8936

Email
wtas-fsuk-businessadmin@waystone.com

Address
Waystone Financial Investments Limited, PO Box 384, Darlington, DL1 9RZ

Opening hours
8:30 am – 5:30 pm, Monday – Friday (excluding Bank Holidays)

Important Information

  • Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
  • Calls may be monitored or recorded for quality and security purposes.
  • Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.


Get support on in-progress and post-submission (completed) cases.

Freephone 
0808 234 2200

Email
prudentialinternational@prudential.co.uk

Fax
0808 234 0000

Address
Prudential International Assurance, PO Box 13395, Chelmsford, CM99 2GH

Opening hours
9 am – 5 pm, Monday – Friday

Bank details

  • Bank Account Name to be used by Customer
    Prudential International Assurance plc
Sterling
  • Sort Code
    40-22-25
  • Account Number
    94595300
Euro
  • Sort Code
    99-02-31
  • Account Number
    411-002066-003
USD
  • Sort Code
    40-05-15
  • Account Number
    85569760

Important Information

  • Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
  • Calls may be monitored or recorded for quality and security purposes.
  • Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
  • Calls to 0808 numbers are free from a BT landline.

Get support on in-progress and post-submission (completed) cases.

Freephone 
0808 234 2200

Email
prudentialinternational@prudential.co.uk

Fax
0808 234 0000

Address
Prudential International Assurance, PO Box 13395, Chelmsford, CM99 2GH

Opening hours
9 am – 5 pm, Monday – Friday

This product is closed to new business from 29th March 2024. Additional investments on existing Prudential International Investment Portfolio plans can be accepted post this date.

Bank details

  • Bank Account Name to be used by Customer
    Prudential International Assurance plc
Sterling
  • Sort Code
    40-22-25
  • Account Number
    94595300
Euro
  • Sort Code
    99-02-31
  • Account Number
    411-002066-003
USD
  • Sort Code
    40-05-15
  • Account Number
    85569760

Important Information

  • Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
  • Calls may be monitored or recorded for quality and security purposes.
  • Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
  • Calls to 0808 numbers are free from a BT landline.

Prudential Onshore Portfolio Bond is closed to new business from 29th March 2024 but existing customers are still able to top up their bond.

Freephone
0808 234 2200

Bank details

  • Bank Account Name to be used by Customer
    Prudential International Assurance (UK Branch) plc
  • Sort Code
    40-02-50
  • Account Number
    41352229

Important Information

  • Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
  • Calls may be monitored or recorded for quality and security purposes.
  • Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.

Further support

Digital Letter of Authority

Use our digital service to submit your client’s LOA. Here you can upload the request, track its progress and receive confirmation of next steps.

Find out more
Notify us of a death

Use our online tool to notify us of the death of a client. You’ll receive confirmation of submission and our bereavements team will then be in touch regarding next steps.

Find out more
Contact us with an IT issue

For queries on accessing the website and online services (not products or services). Visit the Online Services page for updates on service availability.

Freephone
0808 234 5200
 

Email
pruadviser.helpdesk@prudential.co.uk
 

Opening hours
9 am – 5 pm, Monday – Friday

Secure Email System

Use our existing secure messaging service for products such as our Retirement Account and International Portfolio Bond. Please do not send any personal or confidential information through unsecured email.

Login

Contact information for your client

It's crucial that your clients can get in touch with us, no matter what they need to speak about. 

For more information, look at the customer contact us page here.

Customer contact us

The information provided is by Prudential Distribution Ltd, and/or M&G Wealth Investments LLP, Investment Funds Direct Limited, Prudential International Assurance and/or The Prudential Assurance Company. 

To understand M&G's business and brands, you can view our Corporate & Regulatory Information.

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