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Ways to get in touch with us about a Pru product

Chat to us directly - Log in to our online service to send a secure message or start a live chat*

Log in to our Online Service to send a secure message or start a live chat with us.

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*Live Chat is not currently available for Retirement Account customers.

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Call us

For general enquiries or to request information in large print, braille, or audio, call us. Lines are open Monday to Friday, 08:00 - 18:00 (GMT).

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Write to us

Some products have a specific address - check to see if yours is one of them before writing to us.

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Message us

Use PruMail if you’re contacting us on behalf of an existing customer, or if your product isn’t on our Online Service.

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Notify us of a bereavement

Losing a loved one is never easy. Even simple tasks can feel overwhelming. If you need to notify us of a death, we’re here to help. From guiding you through the process to making a claim, we can help you through this and point you in the best direction for more help when you need it.

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Notify us of a bereavement

Information about your product

Before contacting us, take a look at your product-specific guidance and information. We’ve put together helpful answers to common questions, to help you find what you need quickly and easily - saving you time.

Everything you need to know about your product
Product details

Further support and complaints

Contact support for deaf and hard of hearing customers

If you’re deaf, hard of hearing or have speech difficulties, you can contact us using SignVideo or Relay UK.

Make a complaint

We have very high standards and do everything we can to ensure that all our customers get the best possible service, but sometimes we do make mistakes.