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How can we help you?

General enquiries

Write to us at:

  • Customer Service Centre
    Prudential
    Lancing
    BN15 8GB

Specific product enquiries

Prudential ISA and OEICs/Unit Trusts

Prudential ISA

  • Prudential ISA – Waystone Financial Investments
    Limited
    PO Box 385
    Darlington
    DL1 9UA

Prudential OEIC

  • OEIC - Waystone Management (UK) Limited
    PO Box 389
    Darlington
    DL1 9UF

Prudential International products

  • Operations Department
    Prudential International
    Assurance
    PO Box 13395
    Chelmsford
    CM99 2GH

Insurance products

Home insurance

  • Customer Relations Department
    Prudential Home Insurance
    Churchill Court
    Westmoreland Road
    Bromley
    BR1 1DP

Car Insurance

  • Customer Relations Department
    Prudential Car Insurance
    The Wharf
    Neville Street
    Leeds
    LS1 4AZ

Mortgage Payment Safeguard Insurance & Disability and Redundancy Insurance

  • Scottish Widows Limited
    Claims Management Department
    PO Box 534
    Uxbridge
    UB8 1WF

Other useful contacts

Financial Ombudsman Service

  • Address:
    Financial Ombudsman Service
    Exchange Tower
    LondonE14 9SR

Financial Conduct Authority

  • Address:
    The Financial Conduct Authority
    12 Endeavour Square
    London
    E20 1JN

*Calls may be monitored or recorded for quality and security purposes.

Information about your product

Before contacting us, take a look at your product-specific guidance and information. We’ve put together helpful answers to common questions, to help you find what you need quickly and easily - saving you time.

Everything you need to know about your product
Product details