Accessibility

At M&G, we are committed to ensuring that our digital services are accessible to all users, including those with disabilities.

This website is partially compliant with Web Content Accessibility Guidelines (WCAG) 2.2 AA. We are continuously looking to improve the accessibility of this website.

We meet many of the requirements for their Level AA and some at Level AAA, including:

If you are a deaf customer and a British Sign Language user, you can now contact us using a video relay service provided by SignVideo. This allows you to connect to a fully qualified and registered interpreter who will relay your conversation with a member of our team. The information on the SignVideo page will help you get set up using the service.

If you need something sent to you in large print, braille or audio please contact us on 0800 000 000 and we’ll organise this for you.

You can use the settings in your web browser to make the text on this website larger.

To view any Portable Document Format (PDF), you'll need a PDF reader, such as Adobe Acrobat Reader, if you don't already have a version installed on your computer.

We have tried to use meaningful terms for link names instead of the term 'click here' so you know where a link will take you when using assistive technologies, without the need to click on it.

Where an image isn’t just for decoration (such as when it contains meaningful information), we’ve included an alternative description. Decorative images will use empty alt attributes (alt="").

This ensures compatibility with assistive technologies and supports compliance.

JavaScript’s are small programmes built into web pages to add extra features such as form validation and are used in certain areas of the site, especially the secure areas. Most browsers support JavaScript, however if yours does not, you will not be able to access certain interactive areas of the site like PruMail or some online tools such as calculators.

We have tested this website on the most common browsers for desktop and mobile devices.

Navigating a website is about getting you to the information you seek as easily as possible. For those using screen readers, we have provided hidden navigation links at the top of each page that allow you to skip directly to the main content, helping you to easily navigate within our site.