Pension and investment support for life

Learn how to safely and effectively access your savings. From guidance on taking lump sums, setting up regular income, and understanding how tax could impact your choices - we can help. 

Taking money out is a big decision and one that’s best made with an adviser.

For most of our products, your Annual Benefit Statement and latest valuation can be found easily through our Online Service. If you’re not registered, all you’ll need is your plan number which can be found on any letter we’ve sent you.

We’ll send you a guide to your retirement options around six months before your selected retirement date.

Taking money out is a big decision and one that’s best made with an adviser.

If you don’t have a financial adviser, you can find one at unbiased.co.uk

Thinking about taking a lump sum from your bond?

Start by checking your product information page to see how it works, make sure you understand your options, and consider how any changes could affect your investment.

We recommend speaking to your financial adviser before you go ahead.

Before you top-up your Prudential Personal Pension, take a look at your product information page and check your eligibility, as there are certain conditions you’ll need to meet first.

Log in to our Online Service to view a copy of your end of year tax certificate (P60). It'll be available about one week after the end of the tax year. Unless you tell us to stop sending paper copies, we’ll send you a copy of your P60 by 31 May each year.

If your product isn’t supported by our Online Service, you can contact us.

Not sure if your product is available on our Online Service?

Check whether your product is eligible for our Online Service and find product-specific guidance - including how to make changes to your plan.

To query your tax code, please contact HM Revenue & Customs (HMRC).

You’ll need

 - your National Insurance number, and

 - your plan number.

HMRC may also ask for our tax district and reference number (PAYE reference) — you’ll find this on your P60.

Once HMRC issues a new tax code, they’ll notify us of the change.

Tax rules can change. The impact of taxation or any tax relief depends on your personal circumstances and where you live.

If your product is supported by our Online Service

Simply register or log in to update your address details.

If your product isn’t supported by our Online Service

You can update your address details by contacting us. 

Not sure if your product is available on our Online Service?

Check whether your product is eligible for our Online Service and find product-specific guidance - including how to make changes to your plan.

To update your name, please send us a signed letter that includes:

 - Your previous and new name

 - Your plan number

 - One original document as proof of the change:

 - Marriage Certificate

 - Civil Partnership Certificate

 - Decree Absolute

 - Final Order

 - Deed Poll

We’ll return your original document once we’ve processed the change.
 

Where to send your letter

Prudential, Lancing, BN15 8GB
 

Learn more about your product

If you purchased your pension originally through Scottish Amicable, then you may be able to change your retirement date online. If you’re not registered, all you need is your policy number which can be found on any letter we’ve sent you.

Once online, simply access your Pension Plan Overview and click on ‘Selected retirement age’. If you’re eligible, it will let you change the date. If not, there is a contact number to call us.

If your product is supported by our Online Service

Simply register or log in to send us a secure message with your new bank or building society details.

If your product isn’t supported by our Online Service

You can update your bank or building society details by contacting us.

Not sure if your product is available on our Online Service?

Check whether your product is eligible for our Online Service and find product-specific guidance - including how to make changes to your plan.

We can help if you're looking for a plan either for yourself or a family member.

In the event you’re no longer able to make legal and/or financial decisions for yourself, having a Power of Attorney in place can provide you and your loved ones with peace of mind.