The quickest and easiest way to access information about your product, manage it, or to make changes to certain personal information, is through our Online Service.
We've been helping people with their Investments for over 170 years. We offer a range of plans to help meet your medium to long-term (five to ten years or more) investment goals.
General investment product guidance
Supported investment products
You can use our Online Service if you have one of the following products:
- Distribution Bond
- Flexible Investment Plan
- Prospects Bond
- Prudence Bond
- Prudential Investment Bond
- Prudential Investment Plan
- Prudential ISA
- Prudential Savings Account
- PruFund Investment Plan
If your product isn’t listed above, you'll find all guidance on your product page.
Registering is quick and easy
It takes about five minutes. You’ll need your
- plan number (found on any letter we've sent you)
- postcode, and
- date of birth.
What you can do online
Once registered, you can start using the service straight away to
- view important information about your product
- download your latest annual statement
- view the current value of your product
- contact us by secure message, and
- update your phone number, address and bank details.
Products supported by our Online Service
Register or log in to our Online Service to update your details.
Products not supported by our Online Service
You'll find all guidance on your product page.
Products supported by our Online Service
Register or log in to our Online Service to send us a secure message with your new UK/foreign bank or building society details.
All products
If you’d prefer, you can fill in a Direct Debit form and send it back to us.
Please ensure any updated bank details reach us at least 10 working days before any payment is due.
Products supported by our Online Service
Register or log in to our Online Service to update your details.
Products not supported by our Online Service
You'll find all guidance on your product page.
To update your name, please send us a signed letter that includes:
- Your previous and new name
- Your plan number
- One original document as proof of the change:
- Marriage Certificate
- Civil Partnership Certificate
- Decree Absolute
- Final Order
- Deed Poll
We’ll return your original document once we’ve processed the change.
Please send your letter to:
Prudential,
Lancing,
BN15 8GB
You can find out about how charges affect your plan or bond in your annual statement.
Investment withdrawals online
Please check to confirm if your bond is eligible for online withdrawals.
- Prudence Bonds
- Prudence Establishment Charge Bond
- Prudence Distribution Bond
- Prudence Prospects Bond
- Prudence Bond Flexible Investment Plan
- PruFund Investment Plan
- Prudential Investment Plan
- Prudential ISA
- Capital Asset Investment Bond
- Capital Investment Bond (Series 1 & 2)
- Bonus Bond
- Capital Distribution Bond
- Prudence Inheritance Bond
- Prudence Savings Account/Prudential Investment Bond
- Ex M&G – Managed Income & Growth Plan
- Ex M&G – Special Extra Yield Bond
- Ex M&G – High Yield Bond/Special High Yield Bond
- Ex M&G – Investment Builder Plan
- Ex M&G – Lifetime Bond (previously known as the Lifetime Distribution Bond)
- Ex M&G – Endowment Bond & Equity Bond
Our investment products
Getting financial advice
If you’re making an important financial decision, or thinking about your longer term financial health, then we recommend you get financial advice.
- You should speak to your financial adviser if you have one.
- If you don’t have an adviser, you can search for an independent financial adviser by visiting unbiased.co.uk or by calling them on 0800 023 6868.
- You could speak to M&G Advice. Whether it's about financial planning, accessing your pension, making sure you get the most from your tax allowances or protecting your loved ones; whatever your financial goals – we can help.
Further support
Need more help? Contact us
If you can’t find what you’re looking for, or need more help, there are a number of ways you can get in touch.
