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Prudential ISA

The Prudential ISA is a Stocks & Shares ISA that helps you save in a tax-efficient way, with the flexibility to access your money when you need it.

Contents

  1. How your Prudential ISA works
  2. Accessing your product information online
  3. Registering for online access
  4. Understanding ISA limits
  5. Changing your personal details
  6. Making changes to your ISA
  7. Expected Growth Rates for the PruFund range of funds
  8. Your ISA statements
  9. Useful documents about your ISA
  10. Next steps

How your Prudential ISA works

It provides access to a range of investment solutions and is designed to suit your goals and attitude to risk. It’s ideal for medium to long-term investing (typically five to ten years or more).

It’s provided for us, by Waystone Financial Investments Limited (WFI), who are also the ISA plan manager. They handle all regulatory and legal responsibilities and customer service, so all statements and communications will be from them and carry the Waystone brand.

For more about your Prudential ISA, have a look at 

 

Accessing your product information online

Register for Prudential ISA’s Online Service to keep up to date with your plan. With online access you can

  • Access your important documents
  • Check the value of your ISA
  • Check how much ISA allowance you have left in the current tax year
  • View recent transactions
  • Update your personal information
  • Top-up your ISA*
  • Withdraw money from your ISA*


*You should agree with your adviser, if you have one, before topping-up or withdrawing from your ISA online.

If you can’t remember your memorable word, you’ll be able to access a link to change it when you’ve entered your username and password on the initial login screen.

Already registered for online access and want to login?

To access your Prudential ISA online, you'll need your

  • username (this is the email address held on your Prudential ISA)
  • password
  • memorable word 
     

Registering for online access

There are two ways you can register for online access with WFI.

  1. Request a unique registration code - WFI will post it to you.
  2. Complete the two-step registration process online. You’ll need your
    • ISA Investor ID
    • date of birth
    • National Insurance number.
Register

This is the quickest way to register as you won’t need a unique code.

  • Ask your financial adviser to invite you to register.
  • Your adviser can do this via the ‘Invite client to register’ option on their Adviser Dashboard.

Understanding ISA limits

Each tax year, you can split your ISA allowance across:

  • One Lifetime ISA
  • Multiple Stocks & Shares, Cash, and Innovative Finance ISAs


Your Prudential ISA is a Stocks & Shares ISA. You can only hold one Prudential ISA with WFI.

To check the current ISA allowance, visit the UK Government website

Changing your personal details

Changing your name

This can’t be done online. Instead, please : 

  1. Complete the Prudential ISA – Change of personal details form.
  2. Scan or take a photograph of the completed and signed form.
    • Email to prudential@waystone.com or
    • Send to: Waystone Financial Investments Limited, PO BOX 385, Darlington, DL1 9UA

You or your adviser can update the following details online using the Online Service. Your

  • email address
  • bank details
  • contact telephone number(s)
  • registered home address.
Login
Register

Making changes to your ISA

Before making changes to your ISA, we recommend speaking to a financial adviser. They can help you decide if it’s the right move for your goals and circumstances. 

There are two ways to top-up online.

  1. Your financial adviser can apply for you
    They can submit the top-up application using the online service on your behalf.
  2. You can apply online yourself
    You can submit your own top-up application through the online service - but only if you and your adviser (if you have one) agree it's suitable for you to do so.

If you're not comfortable submitting your top-up application online, or don’t have a financial adviser, you can call WFI on 0344 335 8936.

  • You can switch all or part of your investment between funds. For details, see page 3 of the Switching Instruction Form
  •  There's currently no charge for switching, although we reserve the right to apply a charge in the future.

Switching out of a PruFund Fund

  • The switch will be processed 28 days after WFI receives your request.
  • The unit price used will be the price on the 28th day.
  • Once the request is received and accepted, it can’t be cancelled.

Switching into a PruFund fund

  • The investment is initially made into the relevant PruFund Account Fund.
  • It remains in the Account Fund until the next quarter date.
  • At that point, it’s switched into the actual PruFund fund.
  • If you want to switch into a PruFund Fund that you don’t currently hold, this must be done through a financial adviser.

  • You can access your money at any time.
  • Certain conditions apply to the withdrawals you can take from your ISA.

Expected Growth Rates for the PruFund range of funds

Expected Growth Rates (EGRs) reflect our view of how each PruFund fund will perform over the long term (up to 15 years). Rates are reviewed every three months to reflect changes in long‑term outlook—meaning your EGR may go up or down on a quarterly basis.

Our PruFund range of funds page shows the current Expected Growth Rates (EGRs) for each PruFund fund as well as the Prudential ISA. 

The value of an investment can go down as well as up and the value in the future may be less than the amount invested. For the range of PruFund funds, what you receive will depend on the value of the underlying investments, the Expected Growth Rates as set by the Prudential Directors, our charges, the smoothing process, if there is a guarantee, and when you take your money out.

Your ISA statements

WFI will provide you with statements throughout the year. These fall into two categories:

You’ll be provided with a statement every three months showing how your ISA has performed and any transactions that have occurred over the previous quarter.

Q1: issued towards the end of April/beginning of May. Covers 6 January  - 5 April.

Q2: issued towards the end of July/beginning of August. Covers 6 April – 5 July.

Q3: issued towards the end of October/beginning of November. Covers 6 July to 5 October.

Q4: issued towards the end of January/beginning of February. Covers 6 October to 5 January.

As a result of the Markets in Financial Instruments Directive II introduced in January 2018 and the Insurance Distribution Directive in October 2018, WFI are required to provide you with a statement at least yearly showing the costs and charges paid under your Prudential ISA. Link issue this statement in March each year covering the costs and charges you paid over the previous calendar year, i.e. from 1st January to the 31st December. 

If you close your Prudential ISA, WFI are also required to provide you with a final cost and charges statement. This final statement will be issued in March following closure of your ISA and will show the costs and charges paid from the 1st January to the date of closure of your ISA.

Useful documents about your ISA

About your Prudential ISA

About PruFund investments held in your Prudential ISA

About WS Prudential (OEICS) held in your Prudential ISA

Making changes to your ISA – forms and guides

If you’re accessing one of the below form to make a change to your Prudential ISA, please scan or take a photo of the fully completed and signed form and either

  • Email to prudential@waystone.com or
  • Send to: Waystone Financial Investments Limited, PO BOX 385, Darlington, DL1 9UA
     

Next steps

If you have a question or need to make changes, please contact your financial adviser, if you have one.

Alternatively, please contact WFI on 0344 335 8936, 08:30 - 17:30, Monday to Friday. 

Remember to have your Investor ID to hand when you call, and quote this on all written correspondence.

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