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How can we help you?

Need help finding a lost plan?

If you’ve lost a plan or think you may have an old, unclaimed plan, we can help you trace it. We can also help you find a Prudential plan held by a family member who has passed away.  

What we need to trace your plan

Please provide the following essential details:

  • Planholder’s full name
  • Date of birth
  • National Insurance number
  • Address where the last payment was made
     

Optional (if available):

  • Plan number
  • Payment method (e.g. Direct Debit or cash collection). If Direct Debit, include bank details used for payment.
     

If writing to us: 

  • Include a copy of the planholder’s ID (Driver’s licence or passport) along with the above.  

What happens next

Contact us so we can check our records – we’ll do everything we can to find the plan. We may contact you for more information if needed.  

Contact us

  • Log in to our Online Service to send a secure message, if your product is available online.
  • Use PruMail if you’re contacting us on behalf of an existing customer, or if your product isn’t on our Online Service.  

Call 0800 000 000, or (+) 44 1786 448844 if you’re outside the UK.

Lines are open Monday to Friday, 08:00 – 18:00. 

Customer Service Centre
Prudential
Lancing
BN15 8GB