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How can we help you?

Manage your plan online

The quickest and easiest way to access information about your Prudential product, or to make changes to certain personal information, is via our Online Service. 

Already registered? Log in

What can you do online

Once registered, you can start using the service straight away to

  • view important information about your product
  • download your latest annual statement
  • view the current value of your product
  • contact us by secure message and live chat
  • update your address, phone number and bank details.


Once you’ve set up your account and we’ve verified it’s you, you’ll be ready to access your online account.

Registering is quick and easy

It takes about five minutes. You’ll need your

  • plan number (found on any letter we've sent you)
  • postcode, and
  • date of birth. 
Register now
Watch our quick guide on how to register
Not sure if your product is available on our Online Service?

Check whether your product is eligible for our Online Service and find product-specific guidance - including how to make changes to your plan. 

Product details

Need more help?

Our Live Chat agents are available Monday - Friday, 08:30 – 18:00. Tap the ‘chat’ icon at the bottom-right of the registration page to start.