We're committed to making sure all our customers can contact us using a method that's convenient to them.
If you’re deaf, hard of hearing or have speech difficulties SignVideo and Relay UK offer free services that make it easier for you to contact us.
- There’s no additional cost for using these services, you just pay your normal call charges.
- We’ll never ask you for any passwords you may have set up so please don’t provide them to your SignVideo interpreter or Relay UK assistant.
- We may monitor or record the calls between us and your interpreter or assistant to help us improve our service and for security purposes.
SignVideo
If you’re a deaf or hard of hearing customer whose preferred language is British Sign Language (BSL), you can contact us using a video relay service.
The service, provided by SignVideo, connects you to a fully qualified, registered NRCPD* interpreter who will relay your conversation to a member of our customer service team.
(*The National Registers of Communication Professionals working with Deaf and Deafblind People.)
How to use SignVideo
Before you start using SignVideo to contact us, here’s some information to help you get set up.
If you want to know more about using BSL through SignVideo, this BSL video will help explain how the service works. You’ll also find more information on this service by visiting signvideo.co.uk
How to start using SignVideo
If you’ve already set up SignVideo on your device, click on the logo below to securely connect to a registered interpreter.
Before you start, check your system is up to date
The service will work as long as your system meets these minimum requirements:
- Devices: iOS app, Android app, PC or Apple Mac
- Microsoft Edge, Chrome or Firefox (for Windows), Safari for Mac
- Webcam (plugged in or built in)
- Excellent internet speed - for the best experience with SignVideo, we advise having a minimum 2mbps upload and download internet speed.
If you’re having trouble setting this up, SignVideo can help you.
- Email help@signvideo.co.uk
- Call SignVideo in BSL https://mandginvestments.signvideo.net
- Call 0203 388 0771
Relay UK
If you have hearing or speech difficulties you can contact us by phone using the Relay UK national relay service. This service helps deaf, speech impaired and hearing people talk to each other over the phone.
The service is easy to use through the simple Relay UK app on your mobile, tablet or PC. Or if you prefer you can use your Minicom or Uniphone.
How to start using Relay UK
If you want to know more about using Relay UK, you can access their video here. It will explain how the service works.
Before you start, check you have the right device
The Relay UK app can be used with the following devices:-
- Apple iPhone, iPad or MAC computer.
- Android phone or tablet
- Windows 10 PC
For help on downloading the app and to check individual system requirements please visit Relay.co.uk and select “How to use Relay UK”.
