Smoothing adviser experience

In response to your feedback, we have increased the range of funds available within our popular pension solution, Retirement Account. 

With the aim of providing greater flexibility and choice, aligning with advisers’ evolving retirement investment strategies, it also demonstrates our ongoing commitment to generating positive outcomes and meeting the diverse needs of our customers.

You can now generate an integrated quote for Prudential Guaranteed Income Plan within Retirement Account using Retirement Modeller. 

The tool now supports multiple Guaranteed Income Plan entries, the ability to select a date in the future for the Guaranteed Income Plan to commence and gain a full breakdown of the product charge impact as a result of holding a Guaranteed Income Plan in Retirement Account. 

This means you can now model guaranteed, smoothed and unsmoothed drawdown strategies all in one place much more effectively.

We’ve enhanced our Illustrate & Apply process on Digital Account by improving the overall design and eliminating those pain points you’ve told us about.

The new, more intuitive design means that you should be clear on where you are in the application process at all times, and understand what you need to do to progress to the next stage, to submit an illustration and application.

Take a look at this short video below, showing examples of the changes made and how it now works.

We’ve made changes to our DA landing page. With a more intuitive, user-friendly design and improved navigation - with prominent calls to action – it’s now easier for you to find the key information you’re looking for.

See the improvements in our short video below:

Advisers no longer need to wait for a Retirement Account to be established before applying for an International Portfolio Bond and vice versa, streamlining the process and making it faster and more convenient to do business with us.

For those of you who may not be aware, last year, we made changes to our bond claims process, to ensure you and your clients are kept informed of the key stages in the online bond claims journey.

There’s a new claim form for you to complete and, based on the preferences you select on that form, we’ll contact you and/or your clients to acknowledge the receipt of any onshore bond claims that come in via the paper or email route. Please make sure you have the new claim form and destroy any old versions of paper applications you have.

You can check the latest timescales for completing claims and issuing payments on our Bond withdrawal timescales page. 

If you’ve any questions on this process,  please speak to your Account Manager.

The Application Generation tool is back on PruAdviser. Our Application Generation Tool has been updated and can be accessed via the link below:

This tool customises the existing application form for the Prudential International Investment Bond (PIIB) by tailoring it to the specific type of application required, removing any unnecessary information and sections, and resulting in a streamlined, more relevant version of the application form.

We are pleased to announce that our "Contact us" page has been reworked to better serve your needs. The updated page now features contact information organised by pension and investment products, ensuring you can quickly find the specific contact details relevant to your query.

In addition, we have included useful support links and a direct link to the customer contact page, making it easier for you to access the information and assistance you require.

Visit the enhanced "Contact Us" page via the link below:

To optimise our automated transfer process, we’re making it easier for advisers to provide correct ceding scheme details on our online transfer application. 

We’ve already integrated our automation with Origo to speed up electronic transfers, but it requires manual intervention if the ceding scheme details are incorrect.  Many pension providers have several legacy schemes to choose from,  so it’s no surprise  that 19% of online transfer applications contain the wrong scheme details. 

Integration with Origo has been further enhanced with the introduction of autofill functionality for ceding scheme details, enabling pension transfers to Retirement Account to be processed significantly faster, in some cases reducing processing time by up to four days.

We know that more providers and schemes are using Origo all the time, so there’s still the option for manually inputting scheme details if we don’t find an automatic match.  But we’re regularly updating our autofill functionality when new provider/policy number combinations are identified, so we can keep the delays to a minimum.

We’re doing a phased roll-out of the new funcitonality, starting with 50 firms (446 advisers), and hope to rapidly expand that across the board quite soon.

Our adviser charge process for online Retirement Account withdrawals is now digital. We no longer need to see a copy of the clients signature.

Advisers now have an online declaration and customers can get their money up to four days sooner than before.

We no longer require to check your copy of the Adviser Charge Instruction Form when you transfer a client from Accumulation to Decumulation, this means a quicker and easier process for you, and your clients can access their income up to four days quicker.

Discover how you can save time through clearer comparisons, explore new features such as ISA allowances and flexible withdrawals, and see how the tool supports improved client outcomes and streamlines due diligence.

A clearer layout, together with product categories (Retirement PlanningŽ and InvestmentsŽ) make it easier to find the product you want. And when setting up new clients to apply for a Retirement Account or International Portfolio Bond, youre taken straight into the product illustrate & apply screens as soon as the new client record is created.