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Simplified online transfer applications

We've made it easier for advisers to provide the correct ceding scheme details - helping to improve transfer completion times. More details below.

Latest updates

Faster Payments on Retirement Account

Retirement Account lump sum withdrawals will now be processed using Faster payments - making it quicker and easier for your clients to access their money. See full details below.

98 new funds added to Retirement Account

We’ve added 98 new multi-asset funds to our Retirement Account, offering greater flexibility and choice to support your evolving retirement strategies.

Find out more

Here are some more details on the latest updates we've made.

 Retirement Account customers taking a Pension Commencement Lump Sum (PCLS) or Uncrystallised Fund Pension Lump Sum (UFPLS) will now receive their money 2 days sooner than previously, due to the adoption of Faster Payments. 

All Retirement Account lump sum payments to customers or their beneficiaries will now be made same day or next day, when the funds are in cash.  The complete list is below:

  • Pension Commencement Lump Sum (PCLS) (also known as Tax Free Cash)
  • Uncrystallised Fund Pension Lump Sum (UFPLS)
  • Protected Partial Encashment Lump Sum (PELS)
  • Cancellation Rights 
  • Death claims
  • Serious Ill Health

In response to your feedback, we have increased the range of funds available within our popular pension solution, Retirement Account. 

With the aim of providing greater flexibility and choice, aligning with advisers’ evolving retirement investment strategies, it also demonstrates our ongoing commitment to generating positive outcomes and meeting the diverse needs of our customers.

Please see the full list of funds added below:
ISIN Fund Name
GB00BFBFYB71 BLACKROCK MYMAP 3 "D" (GBP) ACC
GB00BFBFYJ57 BLACKROCK MYMAP 4 "D" (GBP) ACC
GB00BFBFYQ25 BLACKROCK MYMAP 5 "D" (GBP) ACC
GB00BFBFZ140 BLACKROCK MYMAP 6 "D" (GBP) ACC
GB00B81C8395 BNY MELLON MULTI-ASSET DIVERSIFIED RETURN "W" ACC
GB00B8454P92 BNY MELLON MULTI-ASSET GROWTH "W" ACC
GB00BP851Q49 BNY MELLON MULTI-ASSET INCOME "W" ACC
GB00BRJTS680 BNY MELLON MULTI-ASSET MODERATE "W" ACC
GB00B83XVS65 CT MM LIFESTYLE 4 "B" (GBP) ACC
GB00B7MXZP57 CT MM LIFESTYLE 5 "B" (GBP) ACC
GB00B7S6RS52 CT MM LIFESTYLE 6 "B" (GBP) ACC
GB00B8987430 CT MM LIFESTYLE 7 "B" (GBP) ACC
IE00BYTYTV40 DIMENSIONAL WORLD ALLOCATION 20/80 (GBP) ACC
IE00B56FVB15 DIMENSIONAL WORLD ALLOCATION 40/60 (GBP) ACC
IE00B416SD35 DIMENSIONAL WORLD ALLOCATION 60/40 "GBP" (GBP) ACC
IE00BYTYV184 DIMENSIONAL WORLD ALLOCATION 80/20 (GBP) ACC
IE00B3Z8MM50 DIMENSIONAL WORLD EQUITY "GBP" (GBP) ACC
GB00B893BN59 FIDELITY MULTI ASSET ALLOCATOR ADVENTUROUS "W" (GBP) ACC
GB00B8YQD220 FIDELITY MULTI ASSET ALLOCATOR DEFENSIVE NET "W" (GBP) ACC
GB00B9C3GS90 FIDELITY MULTI ASSET ALLOCATOR GROWTH "W" (GBP) ACC
GB00B99P9349 FIDELITY MULTI ASSET ALLOCATOR STRATEGIC "W" (GBP) ACC
GB00BYVXBH99 HSBC GLOBAL STRATEGY ADVENTUROUS PORTFOLIO "C" ACC
GB00B76WP695 HSBC GLOBAL STRATEGY BALANCED PORTFOLIO "C" ACC
GB00B84DV184 HSBC GLOBAL STRATEGY CAUTIOUS PORTFOLIO "C" ACC
GB00BYVXBK29 HSBC GLOBAL STRATEGY CONSERVATIVE PORTFOLIO "
GB00B849DT80 HSBC GLOBAL STRATEGY DYNAMIC PORTFOLIO "C" ACC
GB00BLKQCX12 HSBC GLOBAL SUSTAINABLE MULTI-ASSET ADVENTUROUS PO "C" (GBP) ACC
GB00BF1H4F75 HSBC GLOBAL SUSTAINABLE MULTI-ASSET BALANCED PORTF "C" (GBP) ACC
GB00BLKQD051 HSBC GLOBAL SUSTAINABLE MULTI-ASSET CAUTIOUS PORTF "C" (GBP) ACC
GB00BF1H4H99 HSBC GLOBAL SUSTAINABLE MULTI-ASSET CONSERVATIVE P "C" (GBP) ACC
GB00BLKQDC73 HSBC GLOBAL SUSTAINABLE MULTI-ASSET DYNAMIC PORTFO "C" (GBP) ACC
LU2092165666 HSBC ISLAMIC GLOBAL EQUITY INDEX "BC" (GBP) ACC
GB00B9751744 LEGAL & GENERAL MULTI-INDEX 3 "I" ACC
GB00B88Y0217 LEGAL & GENERAL MULTI-INDEX 4 "I" ACC
GB00B8VZ3F59 LEGAL & GENERAL MULTI-INDEX 5 "I" ACC
GB00B95KML23 LEGAL & GENERAL MULTI-INDEX 6 "I" ACC
GB00B9LF0M88 LEGAL & GENERAL MULTI-INDEX 7 "I" ACC
GB00BCZW5H67 LIONTRUST MA BLENDED GROWTH "S" (GBP) ACC
GB00BCZW5K96 LIONTRUST MA BLENDED INTERMEDIATE "S" (GBP) ACC
GB00BCZW5B06 LIONTRUST MA BLENDED MODERATE "S" (GBP) ACC
GB00BCZW5J81 LIONTRUST MA BLENDED PROGRESSIVE "S" (GBP) ACC
GB00BCZW5D20 LIONTRUST MA BLENDED RESERVE "S" (GBP) ACC
GB00BCZW4X50 LIONTRUST MA DYNAMIC PASSIVE GROWTH "S" (GBP) ACC
GB00BCZW4V37 LIONTRUST MA DYNAMIC PASSIVE INTERMEDIATE "S" (GBP) ACC
GB00BCZW4T15 LIONTRUST MA DYNAMIC PASSIVE MODERATE "S" (GBP) ACC
GB00BCZW4W44 LIONTRUST MA DYNAMIC PASSIVE PROGRESSIVE "S" (GBP) ACC
GB00BCZW4S08 LIONTRUST MA DYNAMIC PASSIVE RESERVE "S" (GBP) ACC
GB00BS3F1827 M&G CHINA FUND "PP" ACC
GB00BN6V0967 M&G ESG SCREENED GLOBAL CORPORATE BOND FUND STERLING PP ACC
GB00BJRCD803 M&G ESG SCREENED GLOBAL HIGH YIELD BOND "PP-H" (GBPHDG) ACC
GB00BPSN8T09 M&G GLOBAL AI THEMES "I" (GBP) ACC
GB00BS44CX09 M&G GLOBAL COPORATE BOND FUND PP STERLING ACC
GB00BJXT7941 M&G INDEX TRACKER "I" (GBP) ACC
GB00BSD47J29 M&G INDIA FUND PP GBP ACC
GB00BRX95962 ORBIS OEIC GLOBAL BALANCED "FFE" (GBP) ACC
GB00BRX95B82 ORBIS OEIC GLOBAL CAUTIOUS "FFE" (GBP) ACC
GB00BKKK7Y23 RATHBONE MULTI ASSET DEFENSIVE GROWTH "S" (GBP) ACC
GB00BKKK6X41 RATHBONE MULTI ASSET DYNAMIC GROWTH "S" (GBP) ACC
GB00B7ZPKY25 RATHBONE MULTI ASSET ENHANCED GROWTH PORTFOLIO "S" (GBP) ACC
GB00B86QF242 RATHBONE MULTI ASSET STRATEGIC GROWTH PORTFOLIO "S" (GBP) ACC
GB00B8JBXD38 RATHBONE MULTI ASSET TOTAL RETURN PORTFOLIO "S" (GBP) ACC
GB00B79LTQ12 ROYAL LONDON SUSTAINABLE DIVERSIFIED TRUST "C" (GBP) ACC
GB00B882H241 ROYAL LONDON SUSTAINABLE WORLD TRUST "C" (GBP) ACC E
GB00BF77ZS12 SCHRODER BLENDED PORTFOLIO FUND 3 "Z" (GBP) ACC
GB00BF77ZT29 SCHRODER BLENDED PORTFOLIO FUND 4 "Z" (GBP) ACC
GB00BF77ZV41 SCHRODER BLENDED PORTFOLIO FUND 5 "Z" (GBP) ACC
GB00BF77ZW57 SCHRODER BLENDED PORTFOLIO FUND 6 "Z" (GBP) ACC
GB00BF77ZX64 SCHRODER BLENDED PORTFOLIO FUND 7 "Z" (GBP) ACC
GB00BF77ZY71 SCHRODER BLENDED PORTFOLIO FUND 8 "Z" (GBP) ACC
GB00BZCR4B23 SCHRODER GLOBAL MULTI ASSET CAUTIOUS PORTFOLIO "F" (GBP) ACC
GB00BZCR4H84 SCHRODER GLOBAL MULTI-ASSET ADVENTUROUS PORTFOLIO "F" (GBP) ACC
GB00BZCR4F60 SCHRODER GLOBAL MULTI-ASSET BALANCED PORTFOLIO "F" (GBP) ACC
GB00BZCR4G77 SCHRODER GLOBAL MULTI-ASSET GROWTH PORTFOLIO "F" (GBP) ACC
GB00BZCR4C30 SCHRODER GLOBAL MULTI-ASSET MODERATELY CAUTIOUS PORTFOLIO "F" (GBP) ACC
GB00B4K1MN77 SCHRODER INCOME PORTFOLIO "Z" (GBP) ACC
GB00BMCQRZ38 VANGUARD ACTIVELIFE CLIMATE AWARE 40-50A EQUITY "A" (GBP) ACC
GB00BZ830054 VANGUARD ACTIVELIFE CLIMATE AWARE 60-70A EQUITY "RET" (GBP) ACC
GB00BMCQS161 VANGUARD ACTIVELIFE CLIMATE AWARE 80-90A EQUITY "A" (GBP) ACC
GB00BYW8VG25 VT AJ BELL ADVENTUROUS "I" (GBP) ACC
GB00BYW8RX12 VT AJ BELL BALANCED "I" (GBP) ACC
GB00BYW8RV97 VT AJ BELL CAUTIOUS "I" (GBP) ACC
GB00BD833W40 VT AJ BELL GLOBAL GROWTH "I" (GBP) ACC
GB00BH3W7446 VT AJ BELL INCOME "I" (GBP) ACC
GB00BH3W7883 VT AJ BELL INCOME & GROWTH "I" (GBP) ACC
GB00BYW8VL77 VT AJ BELL MODERATELY ADVENTUROUS "I" (GBP) ACC
GB00BYW8VJ55 VT AJ BELL MODERATELY CAUTIOUS "I" (GBP) ACC
GB00BN0S2V92 VT AJ BELL RESPONSIBLE SCREENED GROWTH "I" (GBP) ACC
GB00BFFXRK73 VT TATTON BLENDED ACTIVE "A" (GBP) ACC
GB00BFFXRF21 VT TATTON BLENDED BALANCED "A" (GBP) ACC
GBODBFFXR968 VT TATTON BLENDED CAUTIOUS "A" (GBP) ACC
GBO0BLB17L87 VT TATTON PASSIVE BALANCED FUND "I" GBP ACC
GBO0BLB17M94 VT TATTON PASSIVE CAUTIOUS FUND "I" GBP ACC
GBO0BLB17K70 VT TATTON PASSIVE GROWTH FUND "I" GBP ACC
IE00050A6XH2 WAVERTON MULTI-ASSET BALANCED "P" (GBP) ACC
IE000WV2Q181 WAVERTON MULTI-ASSET CAUTIOUS "P" (GBP) ACC
IE000YLWOBH3 WAVERTON MULTI-ASSET DEFENSIVE "P" (GBP) ACC
IE00BMVHFV96 WAVERTON MULTI-ASSET GROWTH "P" (GBP) ACC
IE00BGYBYD13 WAVERTON MULTI-ASSET INCOME "P" (GBP) ACC

Our adviser charge process for online Retirement Account withdrawals is now digital. We no longer need to see a copy of the clients signature.

Advisers now have an online declaration and customers can get their money up to four days sooner than before.

To optimise our automated transfer process, we’re making it easier for advisers to provide correct ceding scheme details on our online transfer application. 

We’ve already integrated our automation with Origo to speed up elecctronic transfers, but it requires manual intervention if the ceding scheme details are incorrect.  Many pension providers have several legacy schemes to choose from,  so it’s no surprise  that 19% of online transfer applications contain the wrong scheme details. 

We’re making it easier for advisers to accurately complete this information by using the company name and policy number format that they provide to autofill the correct ceding scheme details, saving advisers time and reducing completion times for affected transfers by up to 4 days.   

We know that more providers and schemes are using Origo all the time, so there’s still the option for manually inputting scheme details if we don’t find an automatic match.  But we’re regularly updating our autofill functionality when new provider/policy number combinations are identified, so we can keep the delays to a minimum.

We’re doing a phased roll-out of the new funcitonality, starting with 50 firms (446 advisers), and hope to rapidly expand that across the board quite soon.  

Discover how you can save time through clearer comparisons, explore new features such as ISA allowances and flexible withdrawals, and see how the tool supports improved client outcomes and streamlines due diligence.

Use the Tax Wrapper Comparison Tool

 

Already delivered

Here are details of the other improvements we've made so far.

We’ve enhanced our Illustrate & Apply process on Digital Account by improving the overall design and eliminating those pain points you’ve told us about.

The new, more intuitive design means that you should be clear on where you are in the application process at all times, and understand what you need to do to progress to the next stage, to submit an illustration and application.

Take a look at this short video below, showing examples of the changes made and how it now works.

How this looks

We’ve made changes to our DA landing page. With a more intuitive, user-friendly design and improved navigation - with prominent calls to action – it’s now easier for you to find the key information you’re looking for.  

See the improvements in our short video below:

How this looks

Prudential ISA added to Digital Account alongside all other client policies.

Key information about the Prudential ISA visible within Digital Account including:

  • Client details
  • Policy number
  • Valuation
  • Date

We are excited to announce the launch of our new and improved Document Centre, replacing the existing Literature Library. 

Feedback has shown that finding the right documents can sometimes be challenging. Therefore, we have made significant improvements to ensure a smoother and more efficient experience.

  • Enhanced Search Functionality: We have significantly improved the search functionality to make it easier for you to find what you need.
  • New Layout and Design: The Document Centre features a new and improved layout and design, making it more user-friendly and visually appealing.

Visit the new document centre

Applications made via Digital Account for different products can be submitted without having to wait for one to complete before another can be started. This makes it easier and more efficient when applying for more than one product

For those of you who may not be aware, last year, we made changes to our bond claims process, to ensure you and your clients are kept informed of the key stages in the online bond claims journey.

There’s a new claim form for you to complete and, based on the preferences you select on that form, we’ll contact you and/or your clients to acknowledge the receipt of any onshore bond claims that come in via the paper or email route. Please make sure you have the new claim form and destroy any old versions of paper applications you have.

You can check the latest timescales for completing claims and issuing payments on our Bond withdrawal timescales page. 

If you’ve any questions on this process,  please speak to your Account Manager.

The Application Generation tool is back on PruAdviser. Our Application Generation Tool has been updated and can be accessed via the link below:

App Generation Tool

This tool customises the existing application form for the Prudential International Investment Bond (PIIB) by tailoring it to the specific type of application required, removing any unnecessary information and sections, and resulting in a streamlined, more relevant version of the application form.

We are pleased to announce that our "Contact us" page has been reworked to better serve your needs. The updated page now features contact information organised by pension and investment products, ensuring you can quickly find the specific contact details relevant to your query.

In addition, we have included useful support links and a direct link to the customer contact page, making it easier for you to access the information and assistance you require.

Visit the enhanced "Contact Us" page via the link below:

Contact us page

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"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.