We are committed to making sure the PruAdviser website is as accessible for as many people as possible.


Text size

You can use the settings in your web browser to make the text on this website larger.


PDF Documents

To view any Portable Document Format (PDF), you'll need a PDF reader, such as Adobe Acrobat Reader, if you don't already have a version installed on your computer.



We have tried to use meaningful terms for link names instead of the term 'click here', so you know where a link will take you when using assistive technologies.



Where an image isn’t just for decoration (such as when it contains meaningful information), we’ve included an alternative description.



Javascripts are small programmes built into web pages to add extra features. Most browsers support JavaScript, however if yours doesn’t, you will not be able to access certain elements as designed on our site, such as the navigation, some online tools and calculators.


Web browsers

We have tested this website on the most common browsers for desktop and mobile devices.

You can also use our Online Services with the latest browsers with one exception – you can only use Internet Explorer 7 and 8 for Group Pension Servicing. We recommend that you turn on ‘compatibility mode’ before you log in.


Tell us about any accessibility issues

If you have any accessibility problems on this website, contact the PruAdviser Helpdesk by calling 0808 234 5200  (Monday-Friday, 9am-5pm) or emailing but remember to avoid sending any personal or confidential information. We advocate strong security and privacy principles.