Complaints publication report

Firm Name: M&G Securities Limited

Period covered in this report: 1 July 2023 to 31 December 2023

  Number of complaints opened by business volume  
Product/ service grouping Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Investments 2.04 per 1000 sales or equivalent transactions 843 882 43% 56% 48% General administration/ customer service

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