Complaints publication report
Firm Name: M&G Securities Limited
Period covered in this report: 1 July 2023 to 31 December 2023
| Number of complaints opened by business volume | |||||||
|---|---|---|---|---|---|---|---|
| Product/ service grouping | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Investments | 2.04 per 1000 sales or equivalent transactions | 843 | 882 | 43% | 56% | 48% | General administration/ customer service |