Your business is important to us and we endeavour to resolve any complaints fairly, effectively and promptly. If you need to raise a complaint with us you can do so by calling us on 0800 328 3192 or writing to Customer Relations, The M&G Group, PO Box 9039, Chelmsford CM99 2XG.
Below is our Complaints Report for the period from 1 January to 30 June 2020. This data is published in accordance with the Financial Conduct Authority regulations.
Firm Name: M&G Securities Limited
Period covered in this report: 1 July – 31 December 2020
|Number of complaints opened by business volume|
|Product/ service grouping||Intermediation (within the reporting period)||Number of complaints opened||Number of complaints closed||Percentage closed within 3 days||Percentage closed after 3 days but within 8 weeks||Percentage upheld||Main cause of complaints opened|
|Investments||2.22 per 1000 sales or equivalent transactions||1134||1118||31%||66%||29%||General administration/ customer service|