Your business is important to us and we endeavour to resolve any complaints fairly, effectively and promptly. If you need to raise a complaint with us you can do so by calling us on 0800 328 3192 or writing to Customer Relations, The M&G Group, PO Box 9039, Chelmsford CM99 2XG.
Below is our Complaints Report for the period from 1 January to 30 June 2020. This data is published in accordance with the Financial Conduct Authority regulations.
Complaints publication report
Firm Name: M&G Securities Limited
Period covered in this report: 1 July – 31 December 2020
| Number of complaints opened by business volume | |||||||
|---|---|---|---|---|---|---|---|
| Product/ service grouping | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Investments | 2.22 per 1000 sales or equivalent transactions | 1134 | 1118 | 31% | 66% | 29% | General administration/ customer service |
