We’re here to help
If you'd like to talk to someone about what happens next, our dedicated bereavement team are on hand, simply call 0800 390 390. We're available from 08:00 to 18:00 Monday to Friday, and 09:00 to 13:00 on Saturday (UK time). If you're based outside of the UK please call 00 44 1268 448 031 (during our UK opening times).
All calls are free within the UK. For your security and to improve the quality of our service we may record and monitor telephone calls.
Bereavement guide for executors and personal representatives
On this page we'll take you through the three main steps of the process, including details of the information we’ll need from you, and what we’ll be doing at every stage to help make sure everything goes smoothly.
You can also download our Bereavement Guide with this information.
What to do when an M&G investor dies
When it comes to dealing with the M&G investments of your loved one, there are three main steps you’d need to take. Please see below for a short explanation of what happens at each step – but for more detail please download our Bereavement Guide.
- 1. Let us know
- 2. Get probate
- 3. Tell us what to do with the investments
Notify us of the investor’s death
The first thing to do is tell us that an M&G investor has died, so that we can register and verify the death. You can do this by one of the following methods:
Document upload – Visit www.myaccount.mandg.com The online document upload facility can be accessed by clicking the 'Help&Upload’ button in the lower left corner. Please follow the instructions to upload the death certificate using the access code: BEREAVED ensuring that you provide your full address and contact details as we'll need this information to send you a date of death valuation and details of the next steps to take.
Phone – Please call us on 0800 390 390 or 00 44 1268 448 031 if calling from overseas, and we’ll try to verify the death electronically.
Post – Please send us the original Death Certificate along with the following information:
- Deceased’s full name, address, date of birth and M&G client reference(s)
- Name, address, date of birth and contact details of the individual sending the death certificate
- Address the death certificate should be returned to.
Please send the original Death Certificate and covering letter to:
M&G Customer Relations
PO Box 9039
Chelmsford
CM99 2XG
What we'll do
- Arrange for correspondence to be sent to you and return the death certificate (if you’ve sent it to us by post) by recorded delivery as soon as possible.
- For sole accounts, we'll put a hold on the account (which means we'll stop any dealing), and reinvest any income generated by the investments that was normally paid out to the investor.
- For joint accounts, we’ll remove the investor’s name from the account and the holding will stay the same and continue with the remaining investor(s).
- Stop any regular Direct Debit contributions or regular withdrawal instructions.
- For sole accounts, we’ll send you a valuation of the investor’s account on the day they died – you may need this for when applying for a Grant of Representation. The valuation will also confirm the investments and fund(s) held.
- Write to you separately to provide details of our Privacy Notice.
FAQs
Useful contacts
‘Tell Us Once’ service
Use the Government's 'Tell Us Once' service to inform several government bodies of a death, in one go. This service will inform HMRC, the Department of Work and Pensions, the Passport Office, the DVLA, local councils and more.