For more information on the financial terms used in this page, please consult the glossary.
If you’re considering selling an investment, we strongly recommend you consider speaking with a financial adviser.
As with any investment decision, you should be confident that it’s appropriate for your personal circumstances. Before taking any immediate action, you should also take any potential tax implications into account.
If you don’t already have a financial adviser, you can find one by visiting a financial adviser search website such as www.unbiased.co.uk or www.vouchedfor.co.uk. Visit our Get financial advice page to find out more.
If you’re experiencing financial difficulties, or struggling in other ways with the cost of living, you may find it useful to visit your local Citizens Advice. They have information on debt solutions, ways to get help, mental well-being, support available from the Government and more. You can visit their cost of living page for more information.
When you're ready to withdraw some or all of your investment, please note:
Depending on your individual needs, you can:
By setting up a regular withdrawal facility on your account you can arrange to receive regular payments from your investment by direct credit. Simply download a Regular Withdrawal Facility application form. Please note that at present, this facility is only available for investments of £1,000 or more in the M&G Dividend Fund, M&G Episode Growth Fund and M&G Income and Growth Fund.
If you would like to withdraw your investment with M&G, in part or in full, you can do so in a number of ways:
Online - You can withdraw a sole holding online by registering or logging in to our My Account service.
Phone - Call our Investment Helpline on 0800 389 8600.
If the investment is a joint holding, all holders need to be present on the call and agreement obtained when the deal is placed to allow proceeds to be released. Alternatively, one of the joint holders can provide the instruction to sell but we will need all holders’ signatures to release the proceeds.
Post - Complete an M&G Withdrawal Form and return it to us at M&G Customer Relations, PO Box 9039, Chelmsford CM99 2XG. To access the form to withdraw a deceased persons holding(s) with M&G, visit our Bereavement support page.
Please note, for your protection, and to minimise the risk of financial crime, we’re required by law to verify the identity of all our customers. We’ll always try to confirm your identity electronically, but if we’ve not been able to verify your identity in this way, we may ask you to send us paperwork as evidence of your address and identity. We have to do this before we’re able to release the proceeds to you.
Where we already hold nominated bank details for you on our system, payment will be made by electronic transfer to a UK bank account (BACS). If nominated bank details aren’t held for you on our system, we’ll post a cheque to the address of a named registered holder, we have in our records. We cannot make cheques payable to someone other than a registered holder except in exceptional circumstances. Please call our Customer Relations team on 0800 390 390 to discuss this if you believe you have reason to request such a payment.
If you’d like to confirm whether your identity has already been verified or to set up nominated bank account details on your account, please call our Customer Relations team.
If you decide to withdraw your investment with M&G in part or in full, you can also choose to set up a regular payment facility via Direct Debit on your account to help keep your long-term (10 years or more) investment goals on course. By investing little and often you can smooth out the peaks and troughs of the stockmarket to help increase the value of your investment over the long term.
Call our Investment Helpline to find out more.
The value of investments will fluctuate, which will cause prices to fall as well as rise and you may not get back the original amount you invested. We are unable to give financial advice. If you are unsure about the suitability of your investment, speak to your financial adviser. The views expressed here should not be taken as a recommendation, advice or forecast.