Chat and secure messagingYou can use our online chat service to talk directly to a member of our Customer Relations team. This is available via our online My Account service. You don’t have to be registered to use the Chat, however, if you want to discuss account information you will need to be registered and logged in. If you're an existing investor with M&G we recommend you log in or register for My Account and contact us by secure message. The secure message service is secure and will ensure your personal details are kept safe. We aim to respond to your query within three business days. |
Call usIf you have a query regarding M&G Investments, please call our: Customer Relations team on 0800 390 390You can call us from 08:00 to 18:00 (UK time) Monday to Friday, and from 09:00 to 13:00 (UK time) on Saturday. For our existing customers please have your M&G client reference to hand. This can be found on your latest half-yearly investment statement or via our online My Account service. All calls are free within the UK. We may record your call for training and quality purposes. If you are based outside of the UK, (during our UK opening times) please call +44 1268 448 031. |
Email us
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Write to usIf you'd prefer to get in touch by post, our address is: M&G Customer Relations, PO Box 9039, Chelmsford, CM99 2XG. If you’re an existing customer, please include your name, M&G client reference and signature. |
M&G Wealth or myM&G enquiries
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In recent times, many companies have seen an increase in the number of financial scams. Criminals are using phishing emails and cold calls to try to fraudulently gain access to sensitive information by impersonating legitimate brands like M&G. So it’s important to remain vigilant to keep your personal details safe.
Received an email or text message from us and want to check it’s legitimate?
If you’ve received an email or text from the following addresses, find out why below:
Emails
As part of our regulatory obligation to ensure that the information we hold on organisations and individuals we do business with, including any associated parties is kept up to date, we may have reached out to you as something requires updating on your file.
If we require information from you, we will email you from the above email address and ask that you log in to our due diligence portal to review the request and respond. The portal URL is https://outreach.mandg.com/
If you have any further questions regarding the communication you have received, then contact us at duediligence_support@mandg.com
As part of our regulatory obligation to ensure that the information we hold on organisations and individuals we do business with, including any associated parties is kept up to date, we may have reached out to you as something requires updating on your file.
If we require information from you, we will email you from the above email address with the request, and ask that you respond directly to our email.
If you have any further questions regarding the communication you have received, then contact us at FCC_Team@mandg.co.uk
Emails from this address are part of our ongoing service, designed to keep you informed about new M&G funds and read investment insights straight from the fund management floor.
If you have any questions about emails from this address, or to sign up to receive future emails, please call our Customer Relations team on 0800 390 390.
Emails from this address are part of an ongoing customer satisfaction research programme. M&G Investments is committed to providing customers with the best service. To help us deliver this, we ask customers to give us survey feedback, so we can hear their opinions about their recent experience with us.
All feedback collected is used to analyse the customer experience and prioritise M&G Investments product and service improvements.
If you have any questions about emails from this address, please call our Customer Relations team on 0800 390 390.
Companies we work with
For a number of initiatives we work with external companies which may over time contact our customers.
Text message
Text messages from this address are part of an ongoing customer satisfaction research programme. M&G Investments is committed to providing customers with the best service. To help us deliver this, we ask customers to give us survey feedback, so we can hear their opinions about their recent experience with us.
All feedback collected is used to analyse the customer experience and prioritise M&G Investments product and service improvements.
If you have any questions about text messages from this address, please call our Customer Relations team on 0800 390 390.
Ongoing scams
You can find out more about ongoing investment scams that have been recently reported to us by visiting our ongoing investment scams page.
This page will also give you details on what to do if you think that your personal details have been compromised or you believe you’ve made a payment to a fraudster.
We’re committed to making sure that all of our customers can contact us using a method that’s convenient to them.
If you're a Deaf customer, who is also a British Sign Language (BSL) user, you can now contact us using a Video Relay service. The service, provided by SignVideo, connects you to fully qualified, registered NRCPD (National Register of Communication Professionals working with Deaf and Deafblind People) interpreters who will relay your conversation with a member of our customer service team.
There is no cost for using this service to call M&G and we’re available to help you from 08:00 to 18:00 Monday to Friday and from 09:00 to 13:00 on Saturday.
If you have already set up SignVideo on your device, you can connect to a registered interpreter.
Alternatively, before you start using SignVideo to contact us, here's some bits of information to help you get set up. If you want to know more about using BSL through SignVideo, this BSL video will help explain how the service works.
Before you start, check that your system is up to date
The service will work as long as your system meets these basic requirements:
- iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Apple Mac
- Microsoft Edge, Chrome or Firefox (for Windows), Safari for Mac
- Webcam (plugged in or built in)
- Excellent internet speed – at least 1mbps upload and 1mbps download (more is recommended).
If this is your first time using SignVideo, you’ll need to download a ‘Live plug-in’. You’ll only need to do this once and this will make sure that the video quality is good and your calls are secure.
If you’re having trouble setting this up, you can chat via https://customerservice.signvideo.net email help@signvideo.co.uk or call 0203 388 0771 – SignVideo can then help you set this up.
How to start using SignVideo
- Before you contact us, please have your M&G client reference handy as this will help us answer your questions for your product. Your M&G client reference can be found on your latest half-yearly investment statement or via My Account.
- Access SignVideo here – this will securely connect you to a SignVideo interpreter and you can let them know you wish to speak to M&G.
Some helpful tips
- We’ll never ask you for any passwords that you may have set up so please don’t provide this to your interpreter.
- We may monitor or record the calls between us and your interpreter to help us improve our service and for security purposes.
At M&G we will always do our best to treat you the way you want to be treated but we acknowledge that sometimes we will not get it right. We will deal with all complaints in accordance with our Customer Complaints Charter.
Chat and secure messaging
You can use our online chat service to talk directly to a member of our Customer Relations team. This is available via our online My Account service. You don’t have to be registered to use the Chat, however, if you want to discuss account information you will need to be registered and logged in.
If you're an existing investor with M&G we recommend you log in or register for My Account and contact us by secure message. The secure message service is secure and will ensure your personal details are kept safe. We aim to respond to your query within three business days.
Call us
You can call us from 08:00 to 18:00 (UK time) Monday to Friday, and from 09:00 to 13:00 (UK time) on Saturday. Existing customers please have your M&G client reference to hand. All calls are free within the UK. We may record your call for training and quality purposes.
Customer Relations team on 0800 390 390
If you are based outside the UK (during our UK opening times)
please call +44 1268 448 031.
Write to us
If you'd prefer to get in touch by post, our address is:
Complaints, The M&G Group, PO Box 9039, Chelmsford, CM99 2XG.
If you’re an existing customer, please quote your name, M&G client reference and signature.
Looking for a valuation?
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