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Contact us

Call us

All calls are free within the UK. For your security and to improve the quality of our service we may record and monitor telephone calls. Existing customers please have your M&G client reference when calling.

Customer Relations

0800 390 390

If you have a query regarding your M&G investments, Customer Relations can be contacted from 08:00 to 18:00, Monday to Friday and from 09:00 to 13:00 on Saturday.

Looking for a valuation?

Online valuations for your M&G investments are available anytime, day or night, via our My Account service. For any help with registering for this online service please contact Customer Relations.

Investment Helpline

0800 389 8600

If you would like further information on a new or additional investment, or want to read more about our products and services, call us from 08:00 to 18:00 Monday to Friday and from 09:00 to 13:00 on Saturday.

From outside the UK

+44 1268 448 031

You can contact our Customer Relations team from 08:00 to 18:00 (UK time) Monday to Friday, and from 09:00 to 13:00 (UK time) on Saturday.

Email us

Contact us by email

Contact us by email at info@mandg.co.uk

When contacting us by email, we suggest that you don’t include any sensitive information, to protect your security. Where you’ve requested a reply, we aim to respond to all emails within three business days.

Write to us

Contact us by post

If you'd prefer to get in touch by post, our address is:

M&G Customer Relations
PO Box 9039
Chelmsford
CM99 2XG

If you’re an existing customer, quote your name, M&G Client Reference and sign any written communication to M&G.

In recent times, many companies have seen an increase in the number of financial scams. Criminals are using phishing emails and cold calls to try to fraudulently gain access to sensitive information by impersonating legitimate brands like M&G. So it’s important to remain vigilant to keep your personal details safe.

Received an email or text from us and want to check it’s legitimate?

If you’ve received an email or text from the following addresses, then click on the links to learn more:

Emails

As part of our regulatory obligation to ensure that the information we hold on organisations and individuals we do business with, including any associated parties is kept up to date, we may have reached out to you as something requires updating on your file.

If we require information from you, we will email you from the above email address and ask that you log in to our due diligence portal to review the request and respond. The portal URL is https://outreach.mandg.com/

If you have any further questions regarding the communication you have received, then contact us at duediligence_support@mandg.com

As part of our regulatory obligation to ensure that the information we hold on organisations and individuals we do business with, including any associated parties is kept up to date, we may have reached out to you as something requires updating on your file.

If we require information from you, we will email you from the above email address with the request, and ask that you respond directly to our email.

If you have any further questions regarding the communication you have received, then contact us at FCC_Team@mandg.co.uk

Emails from this address are part of our ongoing service, designed to keep you informed about new M&G funds and read investment insights straight from the fund management floor. 

If you have any questions about emails from this address, or to sign up to receive future emails, please call our Customer Relations team.

Emails from this address are part of an ongoing customer satisfaction research programme. M&G Investments is committed to providing customers with the best service. To help us deliver this, we ask customers to give us survey feedback, so we can hear their opinions about their recent experience with us.

All feedback collected is used to analyse the customer experience and prioritise M&G Investments product and service improvements.

If you have any questions about emails from this address, please call our Customer Relations team.

Text

Text messages from this address are part of an ongoing customer satisfaction research programme. M&G Investments is committed to providing customers with the best service. To help us deliver this, we ask customers to give us survey feedback, so we can hear their opinions about their recent experience with us.

All feedback collected is used to analyse the customer experience and prioritise M&G Investments product and service improvements.

If you have any questions about text messages from this address, please call our Customer Relations team.

Ongoing scams

You can find out more about ongoing investment scams that have been recently reported to us by visiting our ongoing investment scams page.

This page will also give you details on what to do if you think that your personal details have been compromised or you believe you’ve made a payment to a fraudster. 

You can also find out useful information on the signs to watch out for in fraudulent phishing emails, smishing texts and vishing calls/voicemails by watching the videos in our scams and fraud insights article.

SignVideo

We’re committed to making sure that all of our customers can contact us using a method that’s convenient to them.

If you're a Deaf customer, who is also a British Sign Language (BSL) user, you can now contact us using a Video Relay service. The service, provided by SignVideo, connects you to fully qualified, registered NRCPD (National Register of Communication Professionals working with Deaf and Deafblind People) interpreters who will relay your conversation with a member of our customer service team.

There is no cost for using this service to call M&G and we’re available to help you from 08:00 to 18:00 Monday to Friday and from 09:00 to 13:00 on Saturday.

If you have already set up SignVideo on your device, you can connect to a registered interpreter.

Alternatively, before you start using SignVideo to contact us, here's some bits of information to help you get set up. If you want to know more about using BSL through SignVideo, this BSL video will help explain how the service works.

Before you start, check that your system is up to date

The service will work as long as your system meets these basic requirements:

  • iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Apple Mac
  • Microsoft Edge, Chrome or Firefox (for Windows), Safari for Mac
  • Webcam (plugged in or built in)
  • Excellent internet speed - at least 1mbps upload and 1mbps download (more is recommended).

If this is your first time using SignVideo, you’ll need to download a ‘Live plug-in’. You’ll only need to do this once and this will make sure that the video quality is good and your calls are secure.

If you’re having trouble setting this up, you can chat via www.help.signvideo.me, email help@signvideo.co.uk or call 0203 388 0771 – SignVideo can then help you set this up.

How to start using SignVideo

  • Before you contact us, please have your M&G client reference handy as this will help us answer your questions for your product. Your M&G client reference can be found on your latest half-yearly investment statement.
  • Access SignVideo here – this will securely connect you to a SignVideo interpreter and you can let them know you wish to speak to M&G.

Some helpful tips

  • We’ll never ask you for any passwords that you may have set up so please don’t provide this to your interpreter.
  • We may monitor or record the calls between us and your interpreter to help us improve our service and for security purposes.

Complaints           

At M&G we will always do our best to treat you the way you want to be treated but we acknowledge that sometimes we will not get it right.

We will deal with all complaints in accordance with our Customer Complaints Charter.

Customer Relations can be contacted on 0800 390 390 from 08:00 to 18:00, Monday to Friday and from 09:00 to 13:00 on Saturday.

If you prefer to write to us please send it to:

Complaints
The M&G Group
PO Box 9039
Chelmsford
CM99 2XG

View our complaints report. Data is published in accordance with the Financial Conduct Authority regulations.

All calls are free within the UK. For your security and to improve the quality of our service we may record and monitor telephone calls. Existing customers please have your M&G client reference when calling.

Please be aware of the Financial Ombudsman Service that can be used free of charge. You will need to give us a chance to respond to your complaint before using them but we will inform you further of your rights with our correspondence.

Their contact details can be found on their website.


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