At M&G we will always do our best to treat you the way you want to be treated but we acknowledge that sometimes we will not get it right.
We will deal with all complaints in accordance with our Customer Complaints Charter.
Customer Relations can be contacted on 0800 390 390 from 08:00 to 18:00, Monday to Friday and from 09:00 to 13:00 on Saturday.
If you prefer to write to us please send it to:
The M&G Group
PO Box 9039
View our complaints report. Data is published in accordance with the Financial Conduct Authority regulations.
All calls are free within the UK. For your security and to improve the quality of our service we may record and monitor telephone calls. Existing customers please have your M&G client reference when calling.
Please be aware of the Financial Ombudsman Service that can be used free of charge. You will need to give us a chance to respond to your complaint before using them but we will inform you further of your rights with our correspondence.
Their contact details can be found on their website.