Call us
Customer Relations
0800 390 390
If you have a query regarding your M&G investments, Customer Relations can be contacted from 08:00 to 18:00, Monday to Friday and from 09:00 to 13:00 on Saturday.
Looking for a valuation?
Online valuations for your M&G investments are available anytime, day or night, via our My Account service. For any help with registering for this online service please contact Customer Relations.
Investment Helpline
0800 389 8600
If you would like further information on a new or additional investment, or want to read more about our products and services, call us from 08:00 to 18:00 Monday to Friday and from 09:00 to 13:00 on Saturday.
Website enquiries
0800 316 6570
For queries related to the website call us from 08:00 to 18:00 Monday to Friday and 09:00 to 13:00 on Saturday.
From outside the UK
+44 1268 448 031
You can contact our Customer Relations team from 08:00 to 18:00 (UK time) Monday to Friday, and from 09:00 to 13:00 (UK time) on Saturday.
All calls are free within the UK. For your security and to improve the quality of our service we may record and monitor telephone calls. Existing customers please have your M&G client reference when calling.
Email us
Contact us by email
Contact us by email at info@mandg.co.uk
When contacting us by email, we suggest that you don’t include any sensitive information, to protect your security. Where you’ve requested a reply, we aim to respond to all emails within three business days.
Write to us
Contact us by post
If you'd prefer to get in touch by post, our address is:
M&G Customer Relations
PO Box 9039
Chelmsford
CM99 2XG
If you’re an existing customer, quote your name, M&G Client Reference and sign any written communication to M&G.
Complaints
Complaints
At M&G we will always do our best to treat you the way you want to be treated but we acknowledge that sometimes we will not get it right.
We will deal with all complaints in accordance with our Customer Complaints Charter.
Customer Relations can be contacted on 0800 390 390 from 08:00 to 18:00, Monday to Friday and from 09:00 to 13:00 on Saturday.
If you prefer to write to us please send it to:
Complaints
The M&G Group
PO Box 9039
Chelmsford
CM99 2XG
View our complaints report. Data is published in accordance with the Financial Conduct Authority regulations.
All calls are free within the UK. For your security and to improve the quality of our service we may record and monitor telephone calls. Existing customers please have your M&G client reference when calling.
Please be aware of the Financial Ombudsman Service that can be used free of charge. You will need to give us a chance to respond to your complaint before using them but we will inform you further of your rights with our correspondence.
Their contact details can be found on their website.
