Contact us

Call us

All calls are free within the UK. For your security and to improve the quality of our service we may record and monitor telephone calls. Existing customers please have your M&G client reference when calling.

Customer Relations

0800 390 390

If you have a query regarding your M&G investments, Customer Relations can be contacted from 08:00 to 18:00, Monday to Friday and from 09:00 to 13:00 on Saturday.

Looking for a valuation?

Online valuations for your M&G investments are available anytime, day or night, via our My Account service. For any help with registering for this online service please contact Customer Relations.

Investment Helpline

0800 389 8600

If you would like further information on a new or additional investment, or want to read more about our products and services, call us from 08:00 to 18:00 Monday to Friday and from 09:00 to 13:00 on Saturday.

Website enquiries

0800 316 6570

For queries related to our website, including any for our online My Account service, call us from 08:00 to 18:00 Monday to Friday and 09:00 to 13:00 on Saturday.

From outside the UK

+44 1268 448 031

You can contact our Customer Relations team from 08:00 to 18:00 (UK time) Monday to Friday, and from 09:00 to 13:00 (UK time) on Saturday.

Email us

Contact us by email

Contact us by email at info@mandg.co.uk

When contacting us by email, we suggest that you don’t include any sensitive information, to protect your security. Where you’ve requested a reply, we aim to respond to all emails within three business days.

Write to us

Contact us by post

If you'd prefer to get in touch by post, our address is:

M&G Customer Relations
PO Box 9039
Chelmsford
CM99 2XG

If you’re an existing customer, quote your name, M&G Client Reference and sign any written communication to M&G.

SignVideo

We’re committed to making sure that all of our customers can contact us using a method that’s convenient to them.

If you're a Deaf customer, who is also a British Sign Language (BSL) user, you can now contact us using a Video Relay service. The service, provided by SignVideo, connects you to fully qualified, registered NRCPD (National Register of Communication Professionals working with Deaf and Deafblind People) interpreters who will relay your conversation with a member of our customer service team.

There is no cost for using this service to call M&G and we’re available to help you from 08:00 to 18:00 Monday to Friday and from 09:00 to 13:00 on Saturday.

If you have already set up SignVideo on your device, you can connect to a registered interpreter.

Alternatively, before you start using SignVideo to contact us, here's some bits of information to help you get set up. If you want to know more about using BSL through SignVideo, this BSL video will help explain how the service works.

Before you start, check that your system is up to date

The service will work as long as your system meets these basic requirements:

  • iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Apple Mac
  • Microsoft Edge, Chrome or Firefox (for Windows), Safari for Mac
  • Webcam (plugged in or built in)
  • Excellent internet speed - at least 1mbps upload and 1mbps download (more is recommended).

If this is your first time using SignVideo, you’ll need to download a ‘Live plug-in’. You’ll only need to do this once and this will make sure that the video quality is good and your calls are secure.

If you’re having trouble setting this up, you can chat via www.help.signvideo.me, email help@signvideo.co.uk or call 0203 388 0771 – SignVideo can then help you set this up.

How to start using SignVideo

  • Before you contact us, please have your M&G client reference handy as this will help us answer your questions for your product. Your M&G client reference can be found on your latest half-yearly investment statement.
  • Access SignVideo here – this will securely connect you to a SignVideo interpreter and you can let them know you wish to speak to M&G.

Some helpful tips

  • We’ll never ask you for any passwords that you may have set up so please don’t provide this to your interpreter.
  • We may monitor or record the calls between us and your interpreter to help us improve our service and for security purposes.

Complaints           

At M&G we will always do our best to treat you the way you want to be treated but we acknowledge that sometimes we will not get it right.

We will deal with all complaints in accordance with our Customer Complaints Charter.

Customer Relations can be contacted on 0800 390 390 from 08:00 to 18:00, Monday to Friday and from 09:00 to 13:00 on Saturday.

If you prefer to write to us please send it to:

Complaints
The M&G Group
PO Box 9039
Chelmsford
CM99 2XG

View our complaints report. Data is published in accordance with the Financial Conduct Authority regulations.

All calls are free within the UK. For your security and to improve the quality of our service we may record and monitor telephone calls. Existing customers please have your M&G client reference when calling.

Please be aware of the Financial Ombudsman Service that can be used free of charge. You will need to give us a chance to respond to your complaint before using them but we will inform you further of your rights with our correspondence.

Their contact details can be found on their website.