We’ve introduced extra security on My Account which means logging in will now be a little different.
Checking that it's really you is one of the ways we're able to keep your investments safe and secure. Your username and password help us to make sure it’s you when you log in to My Account, but we’re introducing new security features to further protect you against any fraudulent activity. As well as asking for your username and password, we’ll now also ask you to input a six-digit access code sent to your mobile phone. This new security feature uses the principles of ‘two-factor authentication’.
How two-factor authentication works
Two-factor authentication, also known as 2FA, uses two different types of information (or factors) to make sure it’s really you:
Something you know: a piece of information that only you know, like a password
Something you have: a device that you own, like a mobile phone
The next time you log in
The next time you log in you’ll be asked to enter your username and password as usual. We’ll then ask you to enter your mobile phone number and re-enter your password.
We’ll then send an access code to your mobile phone for you to enter on the login screen. Your access code will be a unique six-digit number and, for added security, it will only work for a short amount of time.
If you don’t receive the code you can request to have a code sent to your mobile phone again or request that it’s sent to you by email instead. If you don’t have a UK mobile phone number we may be unable to send the code to your phone.
Future log ins
Each time you log in to My Account in future, you’ll need to enter your username and password and we’ll then send an access code to your mobile phone for you to enter.
If you don’t receive the code you can request to have a code sent again, or request to receive it by email instead.
If you don’t have a mobile phone
If you don’t have a mobile phone, the next time you log in you will need to contact our Customer Relations team on 0800 390 390.