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Contact us 

Get in touch if you have any questions or need help.

Have client details to hand for quicker calls 

To make your call to the adviser service centre as quick as possible, please make sure you have the following client information to hand: 

  • Your client's policy number

  • Your client's surname

  • Your client’s date of birth in the following format: “twenty third March nineteen seventy one” 
     

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Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email. 

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If you don't have an existing account, or if you have issues logging in, please contact the relevant department by email or phone, from the options above, and they will be able to help you.

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Adviser Service Centre

For general enquiries (not the Retirement Account or international products). 

Freephone 
0808 234 0808

Email
contact.us@prudential.co.uk

Fax
0808 234 0404

Address
Prudential, Lancing BN15 8GB

Opening hours
8:30am-6pm, Monday - Friday

Helpdesk for website queries

For queries on accessing the website and online services (not products or services).                                                                                           

Visit the Online Services page for updates on service availability.
 

Freephone
0808 234 5200

Email
pruadviser.helpdesk@prudential.co.uk

Opening hours
9am-5pm, Monday - Friday
 

Corporate Business

For enquiries relating to company pensions.                                                            

Freephone
0808 234 3030

Email
help.sch@prudential.co.uk

Fax
0808 234 0404

Address
Prudential, Lancing, BN15 8GB

Opening hours
8:30am-6pm, Monday – Friday

Prudential ISA/Link enquiries

The Prudential ISA is a Stocks and Shares ISA provided by Link Financial Investments Limited, who is the ISA Plan Manager. Contact details can be found below.

Phone
0344 335 8936

Email 
prudential@linkgroup.co.uk

Address 
Link Financial Investments Limited, PO Box 384, Darlington, DL1 9RZ

Opening hours 
8:30am-5:30pm, Monday - Friday (excluding Bank Holidays)

Trustee Investment Plan

For queries about Trustee Investment Plan.                                                       


Freephone
0808 100 3429


Address 
Prudential Lancing, BN15 8GB


Opening Hours 
9am till 5:00pm, Monday – Friday

Or email us at: fris.team@prudential.co.uk

 

Prudential International Investment Portfolio

Get support on in-progress and post-submission (completed) cases.

Freephone 
0808 234 2200

Email 
prudentialinternational@prudential.co.uk

Fax
0808 234 0000

Address 
Prudential International, Prudential, Stirling FK9 4UE

Opening hours 
9am-5pm, Monday – Friday

Prudential International Investment Bond

Get support on in-progress and post-submission (completed) cases.

Freephone 
0808 234 2200

Email 
prudentialinternational@prudential.co.uk

Fax 
0808 234 0000

Address 
Prudential International, Prudential, Stirling FK9 4UE

Opening hours 
9am-5pm, Monday – Friday

AVC


For queries about additional voluntary contributions.                                      

Phone
0345 600 0343                  

Email
avc.admin@prudential.co.uk                        

Fax
01786 436 555

Address
Prudential,  Lancing, BN15 8GB

Opening hours
8:30am-6pm, Monday – Friday

Retirement Account


(Please note this number is for Retirement Account queries only where the policy number starts with RET.....)

Get support on in-progress and post-submission (completed) cases.

Log-in for information on client policies, to request servicing transactions and more.
 

Freephone
0800 640 9200

Opening Hours
8:30am till 5:30pm, Monday – Friday

 

FRP Income Drawdown

For enquiries about FRP Income Drawdown Plans                                                    

Freephone 
0808 234 2372 

Email 
fris.team@prudential.co.uk

Fax
01786 405123

Address 
Prudential, Lancing BN15 8GB

Opening hours 
9am-5pm, Monday – Friday

NEW International Portfolio Bond

Get support on in-progress and post-submission (completed) cases.                                           

Log-in for information on client policies, to request servicing transactions and more.                                            

 

Freephone
0345 072 2009

Opening Hours 
9.00am till 5.00pm, Monday – Friday

 

Flexible Retirement Plan/Trustee Investment Plan

Bank Account Name to be used by Customer
Prudential Assurance Company Limited

Sort Code
40-02-50

Account Number
41425587

Retirement Account

Bank Account Name to be used by Customer
Prudential Assurance Company Limited

Sort Code
40-02-50

Account Number
21358014

Prudential Investment Plan

Bank Account Name to be used by Customer
Prudential Assurance Company Limited

Sort Code
40-02-50

Account Number
51015419

Prudential International Investment Bond/Prudential International Investment Portfolio (Sterling)

Bank Account Name to be used by Customer
Prudential International Assurance plc

Sort Code
40-22-25

Account Number
94595300

Prudential International Investment Bond/Prudential International Investment Portfolio (Euro)

Bank Account Name to be used by Customer
Prudential International Assurance plc

Sort Code
99-02-31

Account Number
411-002066-003

Prudential International Investment Bond/Prudential International Investment Portfolio (USD)

Bank Account Name to be used by Customer
Prudential International Assurance plc

Sort Code
40-05-15

Account Number
85569760

International Portfolio Bond

Bank account details will be issued upon receipt of the final outstanding item on new business applications. 

Unipass

For queries on Unipass certificates, contact the Unipass helpdesk or visit the website.                                   

Phone

0871 221 2345

Assureweb

For queries relating to Assureweb, contact the iPipeline Support Team or visit the website.                         

Phone

0345 408 4022

IRESS Exchange

For queries relating to IRESS Exchange, contact the Exchange helpdesk or visit the website.                

Phone

08450 53 1111

Alternatively, contact the PruAdviser Helpdesk on 0808 234 5200 or pruadviser.helpdesk@prudential.co.uk

Calls may be monitored or recorded for quality and security purposes.
Calls to 0808 numbers are free from a BT landline. 
Calls to 0345 numbers cost 2 pence per minute plus your phone company's access charge.
Calls to 0871 numbers are chargeable.
Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.  

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© Prudential 2023

"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.