Contact Us | PruAdviser

Contact us 

Get in touch with people who can help

Info you might need

  • Your client's policy number
  • Your client's surname
  • Your client’s date of birth in the following format: “twenty third March nineteen seventy one"

Need to know about a specific product?

Pick the product you'd like help with from the list below and get straight to the contact information that's right for you.

Pensions

Investments

Further support

Digital Letter of Authority

Use our digital service to submit your client’s LOA. Here you can upload the request, track its progress and receive confirmation of next steps.

Notify us of a death

Use our online tool to notify us of the death of a client. You’ll receive confirmation of submission and our bereavements team will then be in touch regarding next steps.

Contact us with an IT issue

For queries on accessing the website and online services (not products or services). Visit the Online Services page for updates on service availability.

Freephone
0808 234 5200
 

Email
pruadviser.helpdesk@prudential.co.uk
 

Opening hours
9 am – 5 pm, Monday – Friday

Secure Email System

Use our existing secure messaging service for products such as our Retirement Account and International Portfolio Bond. Please do not send any personal or confidential information through unsecured email.

Useful contact information for your client

It's crucial that your clients can get in touch with us, no matter what they need to speak about.
For more information, look at the customer contact us page here.

Customer contact us