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Find the right contact information
To help you find the best contact details, select the product that you'd like help with from the list below. If you are calling the adviser service centre, please make sure you have the following client information to hand:
- Your client's policy number
- Your client's surname
- Your client’s date of birth in the following format: “twenty third March nineteen seventy one"
Need to know about a specific product?
Pick the product you'd like help with from the list below and get straight to the contact information that's right for you.
Our online service makes it easy to manage your clients' policies at a time that suits you. You can:
- Submit and track New Business and Top Up applications
- Make a full or partial withdrawal
- View and change client details
- View a policy valuation
- View policy details
- View the funds your client is invested in
- View transaction history
- Access, store, print and download documents
- Live chat with one of our agents between 8.30 am to 6 pm, Monday to Friday (excluding Bank Holidays)
- Send us a secure message (we aim to respond in 1-2 business days)
Freephone: 0808 234 0808 (8:30am-6pm, Monday – Friday), Email: contact.us@prudential.co.uk, Address: Prudential, Lancing, BN15 8GB
(Please note this number is for Retirement Account queries only where the policy number starts with RET.....)
Get support on in-progress and post-submission (completed) cases.
Login for information on client policies, to request servicing transactions and more.
Freephone
0800 640 9200
New Business
pruwealth.ranewbusiness@prudential.co.uk
Existing Business
generalservicing.pruwealth@prudential.co.uk
Fund Switches & Banking
ra.investments@prudential.co.uk
Transfer of Servicing Rights & LOAs
amp.ra.account.queries@prudential.co.uk
Opening hours
8:30 am – 5:30 pm, Monday – Friday
The Prudential ISA is a Stocks and Shares ISA provided by Waystone Financial Investments Limited, who is the ISA Plan Manager. Contact details can be found below.
Phone
0344 335 8936
Email
wtas-fsuk-businessadmin@waystone.com
Address
Waystone Financial Investments Limited, PO Box 384, Darlington, DL1 9RZ
Opening hours
8:30 am – 5:30 pm, Monday – Friday (excluding Bank Holidays)
Get support on in-progress and post-submission (completed) cases.
Login for information on client policies, to request servicing transactions and more.
Freephone
0345 072 2009
Opening Hours
9.00am – 5.00pm, Monday – Friday
Get support on in-progress and post-submission (completed) cases.
Freephone
0808 234 2200
Email
prudentialinternational@prudential.co.uk
Fax
0808 234 0000
Address
Prudential International Assurance, PO Box 13395, Chelmsford, CM99 2GH
Opening hours
9 am – 5 pm, Monday – Friday
Get support on in-progress and post-submission (completed) cases.
Freephone
0808 234 2200
Email
prudentialinternational@prudential.co.uk
Fax
0808 234 0000
Address
Prudential International Assurance, PO Box 13395, Chelmsford, CM99 2GH
Opening hours
9 am – 5 pm, Monday – Friday
This product is closed to new business from 29th March 2024. Additional investments on existing Prudential International Investment Portfolio plans can be accepted post this date.
For queries about Trustee Investment Plan.
Freephone
0808 100 3429
Address
Prudential, Lancing BN15 8GB
Opening hours
9 am – 5 pm, Monday – Friday
Or email us at: fris.team@prudential.co.uk
Our online service makes it easy to manage your clients' policies at a time that suits you. You can:
- View and change client details
- Create pension projections
- View a policy valuation
- View policy details
- View the funds your client is invested in
- View historic valuations and fund performance
- Access, store, print and download documents
- Live chat with one of our agents between 8.30am to 6pm Monday to Friday (excluding Bank Holidays)
- Send us a secure message (we aim to respond in 1-2 business days)
Freephone: 0808 234 2372 (9am-5pm, Monday - Friday), Email: contact.us@prudential.co.uk, Address: Prudential, Lancing, BN15 8GB
Our online service makes it easy to manage your clients' policies at a time that suits you. You can:
- Access, store, print and download documents
- Live chat with one of our agents between 8.30am to 6pm Monday to Friday (excluding Bank Holidays)
- Send us a secure message (we aim to respond in 1-2 business days)
- View and change client details
- View a policy valuation
- View policy details
- Create pension projections
Freephone: 0808 234 0808 (8:30am-6pm, Monday - Friday), Email: contact.us@prudential.co.uk, Address: Prudential, Lancing, BN15 8GB
For general enquiries (not the Retirement Account or international products).
Freephone
0345 640 0000
Email
contact.us@prudential.co.uk
Fax
0808 234 0404
Address
Prudential, Lancing BN15 8GB
Opening hours
8:30 am – 6 pm, Monday – Friday
For queries about additional voluntary contributions.
Freephone
0345 600 0343
Email
avc.admin@prudential.co.uk
Fax
01786 436 555
Address
Prudential, Lancing BN15 8GB
Opening hours
8:30 am – 6 pm, Monday – Friday
For enquiries relating to company pensions
Freephone
0808 234 3030
Email
help.sch@prudential.co.uk
Fax
0808 234 0404
Address
Prudential, Lancing BN15 8GB
Opening hours
8:30 am – 6 pm, Monday – Friday
Further support
Can't find what you are looking for?
Login
If you don't have an existing account, or if you have issues logging in, please contact the relevant department by email or phone, from the options above, and they will be able to help you.
Please do not send any personal or confidential information through unsecured email.
Login to our secure email system
Helpdesk for website queries
For queries on accessing the website and online services (not products or services).
Visit the Online Services page for updates on service availability.
Freephone
0808 234 5200
Email
pruadviser.helpdesk@prudential.co.uk
Opening hours
9 am – 5 pm, Monday – Friday
Unipass
For queries on Unipass certificates, contact the Unipass helpdesk or visit the website.
Phone
0871 221 2345
Assureweb
For queries relating to Assureweb, contact the iPipeline Support Team or visit the website.
Phone
0345 408 4022
IRESS Exchange
For queries relating to IRESS Exchange, contact the Exchange helpdesk or visit the website.
Phone
08450 53 1111
Alternatively, contact the PruAdviser Helpdesk on 0808 234 5200 or pruadviser.helpdesk@prudential.co.uk.
Flexible Retirement Plan/Trustee Investment Plan
Bank Account Name to be used by Customer
Prudential Assurance Company Limited
Sort Code
40-02-50
Account Number
41425587
Retirement Account
Bank Account Name to be used by Customer
Prudential Assurance Company Limited
Sort Code
40-02-50
Account Number
21358014
Prudential Investment Plan
Bank Account Name to be used by Customer
Prudential Assurance Company Limited
Sort Code
40-02-50
Account Number
51015419
Prudential International Investment Bond/Prudential International Investment Portfolio (Sterling)
Bank Account Name to be used by Customer
Prudential International Assurance plc
Sort Code
40-22-25
Account Number
94595300
Prudential International Investment Bond/Prudential International Investment Portfolio (Euro)
Bank Account Name to be used by Customer
Prudential International Assurance plc
Sort Code
99-02-31
Account Number
411-002066-003
Prudential International Investment Bond/Prudential International Investment Portfolio (USD)
Bank Account Name to be used by Customer
Prudential International Assurance plc
Sort Code
40-05-15
Account Number
85569760
International Portfolio Bond
Bank account details will be issued upon receipt of the final outstanding item on new business applications.
© Prudential 2025
"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.