Online service maintenance. Be advised of scheduled maintenance for online services.
To help you find the best contact details, select the product that you'd like help with from the list below. If you are calling the adviser service centre, please make sure you have the following client information to hand:
Pick the product you'd like help with from the list below and get straight to the contact information that's right for you.
Our online service makes it easy to manage your clients' policies at a time that suits you. You can:
Freephone: 0808 234 0808 (8:30am-6pm, Monday – Friday), Email: contact.us@prudential.co.uk, Address: Prudential, Lancing, BN15 8GB
(Please note this number is for Retirement Account queries only where the policy number starts with RET.....)
Get support on in-progress and post-submission (completed) cases.
Login for information on client policies, to request servicing transactions and more.
Freephone
0800 640 9200
New Business
pruwealth.ranewbusiness@prudential.co.uk
Existing Business
generalservicing.pruwealth@prudential.co.uk
Fund Switches & Banking
ra.investments@prudential.co.uk
Transfer of Servicing Rights & LOAs
amp.ra.account.queries@prudential.co.uk
Opening hours
8:30 am – 5:30 pm, Monday – Friday
The Prudential ISA is a Stocks and Shares ISA provided by Waystone Financial Investments Limited, who is the ISA Plan Manager. Contact details can be found below.
Phone
0344 335 8936
Email
wtas-fsuk-businessadmin@waystone.com
Address
Waystone Financial Investments Limited, PO Box 384, Darlington, DL1 9RZ
Opening hours
8:30 am – 5:30 pm, Monday – Friday (excluding Bank Holidays)
Get support on in-progress and post-submission (completed) cases.
Login for information on client policies, to request servicing transactions and more.
Freephone
0345 072 2009
Opening Hours
9.00am – 5.00pm, Monday – Friday
Get support on in-progress and post-submission (completed) cases.
Freephone
0808 234 2200
Email
prudentialinternational@prudential.co.uk
Fax
0808 234 0000
Address
Prudential International Assurance, PO Box 13395, Chelmsford, CM99 2GH
Opening hours
9 am – 5 pm, Monday – Friday
Get support on in-progress and post-submission (completed) cases.
Freephone
0808 234 2200
Email
prudentialinternational@prudential.co.uk
Fax
0808 234 0000
Address
Prudential International Assurance, PO Box 13395, Chelmsford, CM99 2GH
Opening hours
9 am – 5 pm, Monday – Friday
This product is closed to new business from 29th March 2024. Additional investments on existing Prudential International Investment Portfolio plans can be accepted post this date.
For queries about Trustee Investment Plan.
Freephone
0808 100 3429
Address
Prudential, Lancing BN15 8GB
Opening hours
9 am – 5 pm, Monday – Friday
Or email us at: fris.team@prudential.co.uk
Our online service makes it easy to manage your clients' policies at a time that suits you. You can:
Freephone: 0808 234 2372 (9am-5pm, Monday - Friday), Email: contact.us@prudential.co.uk, Address: Prudential, Lancing, BN15 8GB
Our online service makes it easy to manage your clients' policies at a time that suits you. You can:
Freephone: 0808 234 0808 (8:30am-6pm, Monday - Friday), Email: contact.us@prudential.co.uk, Address: Prudential, Lancing, BN15 8GB
For general enquiries (not the Retirement Account or international products).
Freephone
0345 640 0000
Email
contact.us@prudential.co.uk
Fax
0808 234 0404
Address
Prudential, Lancing BN15 8GB
Opening hours
8:30 am – 6 pm, Monday – Friday
For queries about additional voluntary contributions.
Freephone
0345 600 0343
Email
avc.admin@prudential.co.uk
Fax
01786 436 555
Address
Prudential, Lancing BN15 8GB
Opening hours
8:30 am – 6 pm, Monday – Friday
For enquiries relating to company pensions
Freephone
0808 234 3030
Email
help.sch@prudential.co.uk
Fax
0808 234 0404
Address
Prudential, Lancing BN15 8GB
Opening hours
8:30 am – 6 pm, Monday – Friday
If you don't have an existing account, or if you have issues logging in, please contact the relevant department by email or phone, from the options above, and they will be able to help you.
Please do not send any personal or confidential information through unsecured email.
Login to our secure email system
For queries on accessing the website and online services (not products or services).
Visit the Online Services page for updates on service availability.
Freephone
0808 234 5200
Email
pruadviser.helpdesk@prudential.co.uk
Opening hours
9 am – 5 pm, Monday – Friday
For queries on Unipass certificates, contact the Unipass helpdesk or visit the website.
Phone
0871 221 2345
For queries relating to Assureweb, contact the iPipeline Support Team or visit the website.
Phone
0345 408 4022
For queries relating to IRESS Exchange, contact the Exchange helpdesk or visit the website.
Phone
08450 53 1111
Alternatively, contact the PruAdviser Helpdesk on 0808 234 5200 or pruadviser.helpdesk@prudential.co.uk.
Bank Account Name to be used by Customer
Prudential Assurance Company Limited
Sort Code
40-02-50
Account Number
41425587
Bank Account Name to be used by Customer
Prudential Assurance Company Limited
Sort Code
40-02-50
Account Number
21358014
Bank Account Name to be used by Customer
Prudential Assurance Company Limited
Sort Code
40-02-50
Account Number
51015419
Bank Account Name to be used by Customer
Prudential International Assurance plc
Sort Code
40-22-25
Account Number
94595300
Bank Account Name to be used by Customer
Prudential International Assurance plc
Sort Code
99-02-31
Account Number
411-002066-003
Bank Account Name to be used by Customer
Prudential International Assurance plc
Sort Code
40-05-15
Account Number
85569760
Bank account details will be issued upon receipt of the final outstanding item on new business applications.