Pick the product you'd like help with from the list below and get straight to the contact information that's right for you.
(Please note this number is for Retirement Account queries only where the policy number starts with RET.....)
Get support on in-progress and post-submission (completed) cases.
Login for information on client policies, to request servicing transactions and more.
Freephone
0800 640 9200
Email
New Business
pruwealth.ranewbusiness@prudential.co.uk
Existing Business
generalservicing.pruwealth@prudential.co.uk
Fund Switches & Banking
ra.investments@prudential.co.uk
Transfer of Servicing Rights & LOAs
amp.ra.account.queries@prudential.co.uk
Opening hours
8:30 am – 5:30 pm, Monday – Friday
Our online service makes it easy to manage your clients' policies at a time that suits you. You can:
Freephone
0808 234 0808 (8:30am-6pm, Monday - Friday)
Email
contact.us@prudential.co.uk
Address
Prudential, Lancing, BN15 8GB
For queries about Trustee Investment Plan.
Freephone
0808 100 3429
Address
Prudential, Lancing BN15 8GB
Opening hours
9 am – 5 pm, Monday – Friday
Or email us at: fris.team@prudential.co.uk
Our online service makes it easy to manage your clients' policies at a time that suits you. You can:
Freephone: 0808 234 2372 (9am-5pm, Monday - Friday)
Email: contact.us@prudential.co.uk
Address: Prudential, Lancing, BN15 8GB
For general enquiries (not the Retirement Account or international products).
Freephone
0345 640 0000
Email
contact.us@prudential.co.uk
Fax
0808 234 0404
Address
Prudential, Lancing BN15 8GB
Opening hours
8:30 am – 6 pm, Monday – Friday
For queries about additional voluntary contributions.
Freephone
0345 600 0343
Email
avc.admin@prudential.co.uk
Fax
01786 436 555
Address
Prudential, Lancing BN15 8GB
Opening hours
8:30 am – 6 pm, Monday – Friday
For enquiries relating to company pensions
Freephone
0808 234 3030
Email
help.sch@prudential.co.uk
Fax
0808 234 0404
Address
Prudential, Lancing BN15 8GB
Opening hours
8:30 am – 6 pm, Monday – Friday
Our online service makes it easy to manage your clients' policies at a time that suits you. You can:
Freephone: 0808 234 0808 (8:30am-6pm, Monday – Friday)
Email: contact.us@prudential.co.uk
Address: Prudential, Lancing, BN15 8GB
Get support on in-progress and post-submission (completed) cases.
Login for information on client policies, to request servicing transactions and more.
Freephone
0345 072 2009
Opening Hours
9.00am – 5.00pm, Monday – Friday
The Prudential ISA is a Stocks and Shares ISA provided by Waystone Financial Investments Limited, who is the ISA Plan Manager. Contact details can be found below.
Phone
0344 335 8936
Email
wtas-fsuk-businessadmin@waystone.com
Address
Waystone Financial Investments Limited, PO Box 384, Darlington, DL1 9RZ
Opening hours
8:30 am – 5:30 pm, Monday – Friday (excluding Bank Holidays)
Get support on in-progress and post-submission (completed) cases.
Freephone
0808 234 2200
Email
prudentialinternational@prudential.co.uk
Fax
0808 234 0000
Address
Prudential International Assurance, PO Box 13395, Chelmsford, CM99 2GH
Opening hours
9 am – 5 pm, Monday – Friday
Get support on in-progress and post-submission (completed) cases.
Freephone
0808 234 2200
Email
prudentialinternational@prudential.co.uk
Fax
0808 234 0000
Address
Prudential International Assurance, PO Box 13395, Chelmsford, CM99 2GH
Opening hours
9 am – 5 pm, Monday – Friday
This product is closed to new business from 29th March 2024. Additional investments on existing Prudential International Investment Portfolio plans can be accepted post this date.
Prudential Onshore Portfolio Bond is closed to new business from 29th March 2024 but existing customers are still able to top up their bond.
Freephone
0808 234 2200
Use our digital service to submit your client’s LOA. Here you can upload the request, track its progress and receive confirmation of next steps.
Use our online tool to notify us of the death of a client. You’ll receive confirmation of submission and our bereavements team will then be in touch regarding next steps.
For queries on accessing the website and online services (not products or services). Visit the Online Services page for updates on service availability.
Freephone
0808 234 5200
Email
pruadviser.helpdesk@prudential.co.uk
Opening hours
9 am – 5 pm, Monday – Friday
Use our existing secure messaging service for products such as our Retirement Account and International Portfolio Bond. Please do not send any personal or confidential information through unsecured email.