Online service maintenance. Be advised of scheduled maintenance for online services.
Pick the product you'd like help with from the list below and get straight to the contact information that's right for you.
Use our digital service to submit your client’s LOA. Here you can upload the request, track its progress and receive confirmation of next steps.
Use our online tool to notify us of the death of a client. You’ll receive confirmation of submission and our bereavements team will then be in touch regarding next steps.
For queries on accessing the website and online services (not products or services). Visit the Online Services page for updates on service availability.
Freephone
0808 234 5200
Email
pruadviser.helpdesk@prudential.co.uk
Opening hours
9 am – 5 pm, Monday – Friday
Use our existing secure messaging service for products such as our Retirement Account and International Portfolio Bond. Please do not send any personal or confidential information through unsecured email.