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Info you might need
- Your client's policy number
- Your client's surname
- Your client’s date of birth in the following format: “twenty third March nineteen seventy one"
Need to know about a specific product?
Pick the product you'd like help with from the list below and get straight to the contact information that's right for you.
Pensions
(Please note this number is for Retirement Account queries only where the policy number starts with RET.....)
Get support on in-progress and post-submission (completed) cases.
Login for information on client policies, to request servicing transactions and more.
Freephone
0800 640 9200
Email
New Business
pruwealth.ranewbusiness@prudential.co.uk
Existing Business
generalservicing.pruwealth@prudential.co.uk
Fund Switches & Banking
ra.investments@prudential.co.uk
Transfer of Servicing Rights & LOAs
amp.ra.account.queries@prudential.co.uk
Opening hours
8:30 am – 5:30 pm, Monday – Friday
Bank Details
- Bank Account Name to be used by Customer
Prudential Assurance Company Limited - Sort Code
40-02-50 - Account Number
21358014
Important Information
- Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
- Calls may be monitored or recorded for quality and security purposes.
- Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
Our online service makes it easy to manage your clients' policies at a time that suits you. You can:
- Access, store, print and download documents
- Live chat with one of our agents between 8.30am to 6pm Monday to Friday (excluding Bank Holidays)
- Send us a secure message (we aim to respond in 1-2 business days)
- View and change client details
- View a policy valuation
- View policy details
- Create pension projections
Freephone
0808 234 0808 (8:30am-6pm, Monday - Friday)
Email
contact.us@prudential.co.uk
Address
Prudential, Lancing, BN15 8GB
Important Information
- Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
- Calls may be monitored or recorded for quality and security purposes.
- Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
- Calls to 0808 numbers are free from a BT landline.
For queries about Trustee Investment Plan.
Freephone
0808 100 3429
Address
Prudential, Lancing BN15 8GB
Opening hours
9 am – 5 pm, Monday – Friday
Or email us at: fris.team@prudential.co.uk
Bank Details
- Bank Account Name to be used by Customer
Prudential Assurance Company Limited - Sort Code
40-02-50 - Account Number
41425587
Important Information
- Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
- Calls may be monitored or recorded for quality and security purposes.
- Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
- Calls to 0808 numbers are free from a BT landline.
Our online service makes it easy to manage your clients' policies at a time that suits you. You can:
- View and change client details
- Create pension projections
- View a policy valuation
- View policy details
- View the funds your client is invested in
- View historic valuations and fund performance
- Access, store, print and download documents
- Live chat with one of our agents between 8.30am to 6pm Monday to Friday (excluding Bank Holidays)
- Send us a secure message (we aim to respond in 1-2 business days)
Bank Details
- Bank Account Name to be used by Customer
Prudential Assurance Company Limited - Sort Code
40-02-50 - Account Number
41425587
Freephone: 0808 234 2372 (9am-5pm, Monday - Friday)
Email: contact.us@prudential.co.uk
Address: Prudential, Lancing, BN15 8GB
Important Information
- Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
- Calls may be monitored or recorded for quality and security purposes.
- Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
- Calls to 0808 numbers are free from a BT landline.
For general enquiries (not the Retirement Account or international products).
Freephone
0345 640 0000
Email
contact.us@prudential.co.uk
Fax
0808 234 0404
Address
Prudential, Lancing BN15 8GB
Opening hours
8:30 am – 6 pm, Monday – Friday
Important information
- Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
- Calls may be monitored or recorded for quality and security purposes.
- Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
- Calls to 0345 numbers cost 2 pence per minute plus your phone company's access charge.
For queries about additional voluntary contributions.
Freephone
0345 600 0343
Email
avc.admin@prudential.co.uk
Fax
01786 436 555
Address
Prudential, Lancing BN15 8GB
Opening hours
8:30 am – 6 pm, Monday – Friday
Important information
- Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
- Calls may be monitored or recorded for quality and security purposes.
- Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
- Calls to 0345 numbers cost 2 pence per minute plus your phone company's access charge.
For enquiries relating to company pensions
Freephone
0808 234 3030
Email
help.sch@prudential.co.uk
Fax
0808 234 0404
Address
Prudential, Lancing BN15 8GB
Opening hours
8:30 am – 6 pm, Monday – Friday
Important Information
- Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
- Calls may be monitored or recorded for quality and security purposes.
- Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
- Calls to 0808 numbers are free from a BT landline.
Investments
Our online service makes it easy to manage your clients' policies at a time that suits you. You can:
- Submit and track New Business and Top Up applications
- Make a full or partial withdrawal
- View and change client details
- View a policy valuation
- View policy details
- View the funds your client is invested in
- View transaction history
- Access, store, print and download documents
- Live chat with one of our agents between 8.30 am to 6 pm, Monday to Friday (excluding Bank Holidays)
- Send us a secure message (we aim to respond in 1-2 business days)
Bank details
- Bank Account Name to be used by Customer
Prudential Assurance Company Limited - Sort Code
40-02-50 - Account Number
51015419
Freephone: 0808 234 0808 (8:30am-6pm, Monday – Friday)
Email: contact.us@prudential.co.uk
Address: Prudential, Lancing, BN15 8GB
Important Information
- Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
- Calls may be monitored or recorded for quality and security purposes.
- Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
- Calls to 0808 numbers are free from a BT landline.
Get support on in-progress and post-submission (completed) cases.
Login for information on client policies, to request servicing transactions and more.
Freephone
0345 072 2009
Opening Hours
9.00am – 5.00pm, Monday – Friday
Bank Details
- Bank account details will be issued upon receipt of the final outstanding item on new business applications.
Important Information
- Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
- Calls may be monitored or recorded for quality and security purposes.
- Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
- Calls to 0345 numbers cost 2 pence per minute plus your phone company's access charge.
The Prudential ISA is a Stocks and Shares ISA provided by Waystone Financial Investments Limited, who is the ISA Plan Manager. Contact details can be found below.
Phone
0344 335 8936
Email
wtas-fsuk-businessadmin@waystone.com
Address
Waystone Financial Investments Limited, PO Box 384, Darlington, DL1 9RZ
Opening hours
8:30 am – 5:30 pm, Monday – Friday (excluding Bank Holidays)
Important Information
- Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
- Calls may be monitored or recorded for quality and security purposes.
- Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
Get support on in-progress and post-submission (completed) cases.
Freephone
0808 234 2200
Email
prudentialinternational@prudential.co.uk
Fax
0808 234 0000
Address
Prudential International Assurance, PO Box 13395, Chelmsford, CM99 2GH
Opening hours
9 am – 5 pm, Monday – Friday
Bank details
- Bank Account Name to be used by Customer
Prudential International Assurance plc
Sterling
- Sort Code
40-22-25 - Account Number
94595300
Euro
- Sort Code
99-02-31 - Account Number
411-002066-003
USD
- Sort Code
40-05-15 - Account Number
85569760
Important Information
- Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
- Calls may be monitored or recorded for quality and security purposes.
- Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
- Calls to 0808 numbers are free from a BT landline.
Get support on in-progress and post-submission (completed) cases.
Freephone
0808 234 2200
Email
prudentialinternational@prudential.co.uk
Fax
0808 234 0000
Address
Prudential International Assurance, PO Box 13395, Chelmsford, CM99 2GH
Opening hours
9 am – 5 pm, Monday – Friday
This product is closed to new business from 29th March 2024. Additional investments on existing Prudential International Investment Portfolio plans can be accepted post this date.
Bank details
- Bank Account Name to be used by Customer
Prudential International Assurance plc
Sterling
- Sort Code
40-22-25 - Account Number
94595300
Euro
- Sort Code
99-02-31 - Account Number
411-002066-003
USD
- Sort Code
40-05-15 - Account Number
85569760
Important Information
- Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
- Calls may be monitored or recorded for quality and security purposes.
- Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
- Calls to 0808 numbers are free from a BT landline.
Prudential Onshore Portfolio Bond is closed to new business from 29th March 2024 but existing customers are still able to top up their bond.
Freephone
0808 234 2200
Bank details
- Bank Account Name to be used by Customer
Prudential International Assurance (UK Branch) plc - Sort Code
40-02-50 - Account Number
41352229
Important Information
- Prudential advocate strong security and privacy principles. Please do not send any personal or confidential information through email.
- Calls may be monitored or recorded for quality and security purposes.
- Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
Further support
Digital Letter of Authority
Use our digital service to submit your client’s LOA. Here you can upload the request, track its progress and receive confirmation of next steps.
Notify us of a death
Use our online tool to notify us of the death of a client. You’ll receive confirmation of submission and our bereavements team will then be in touch regarding next steps.
Contact us with an IT issue
For queries on accessing the website and online services (not products or services). Visit the Online Services page for updates on service availability.
Freephone
0808 234 5200
Email
pruadviser.helpdesk@prudential.co.uk
Opening hours
9 am – 5 pm, Monday – Friday
Secure Email System
Use our existing secure messaging service for products such as our Retirement Account and International Portfolio Bond. Please do not send any personal or confidential information through unsecured email.
© Prudential 2025
"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.