Have a question? Our customer service experts are here to help. You can use the policy number look up tool below, which will help you find the right person to speak to. If you’d prefer, you can search our product-specific contact numbers below, or call our general enquiries number and we'll help direct you to the right team.
Enter your policy number in the field below to find the relevant telephone number and opening hours.
Your policy number can also be referred to as your Plan or Reference number. This should be between 4 and 16 digits long with numbers, letters or a combination of both. Please remember to enter any forward slashes (/) or spaces contained in the number.
8am to 6pm, Monday to Friday (GMT)
If you are calling from outside the UK, call (+) 44 1786 448844
0800 numbers are free to call from the UK, international calls are charged at your international rate.
You may be able to manage your product enquiry online through our Online Service. You can check the value of your policy, change personal details, download product information and send us secure messages. Register Now.
Alternatively, browse the product list below to find the right contact number for you.
Product |
Telephone number |
Opening hours |
Retirement Account |
8.30am to 5.30pm (Monday to Friday) |
|
Flexible Retirement Plan - Income Drawdown Option |
9am to 5pm (Monday to Friday) |
|
Personal Pension Plan |
8am to 6pm (Monday to Friday) |
|
Scheme Pensions |
8.30am to 6pm (Monday to Friday) |
|
AVC |
8.30am to 6pm (Monday to Friday) |
|
Group AVC |
8.30am to 6pm (Monday to Friday) |
|
Stakeholder Pension |
8.30am to 6pm (Monday to Friday) |
|
Group Pensions |
8.30am to 6pm (Monday to Friday) |
|
Trustee Investment Plan |
9am to 5pm (Monday to Friday) |
|
Executive Pension Plan |
9am to 5pm (Monday to Friday) |
|
Section 32 |
8am to 6pm (Monday to Friday) |
|
Self-Invested Personal Pension |
8am to 6pm (Monday to Friday) |
|
Company Transfer Plan (Bulk Section 32) |
8.30am to 6pm (Monday to Friday) |
|
Pension Choices Plan |
8am to 6pm (Monday to Friday) |
Product |
Telephone number |
Opening hours |
Existing Prudential Annuity customer |
8.30am to 6pm (Monday to Friday) |
|
Dalgety Pension Enquiry |
8.30am to 6pm (Monday to Friday) |
Product |
Telephone number |
Opening hours |
Prudential Investment Plan |
8am to 6pm (Monday to Friday) |
|
PruFund Investment Plan |
8am to 6pm (Monday to Friday) |
|
Prudence Bond |
8am to 6pm (Monday to Friday) |
|
Prudence Prospects Bond |
8am to 6pm (Monday to Friday) |
|
Flexible Investment Plan |
8am to 6pm (Monday to Friday) |
|
Prudential Investment Bond |
8am to 6pm (Monday to Friday) |
|
Prudential Endowment Products |
8am to 6pm (Monday to Friday) |
|
Former Scottish Amicable Products |
8am to 6pm (Monday to Friday) |
|
International Portfolio Bond |
|
9am to 5pm (Monday to Friday) |
Prudential International Investment Bond |
0808 234 2200 (UK freephone) or +353 1 476 5000 (if outside the UK) |
9am to 5pm (Monday to Friday) |
Industrial Branch Policies |
8am to 6pm (Monday to Friday) |
|
Prudential ISA and OEIC/Unit Trusts |
8.30am to 5.30pm (Monday to Friday) |
|
Prudence Inheritance Bond |
8am to 6pm (Monday to Friday) |
Product |
Telephone number |
Opening hours |
Home Insurance |
8am to 9pm (Monday to Friday) |
|
Car Insurance |
8am to 9pm (Monday to Friday) |
|
Home Insurance Legal Advice |
24 hours |
|
Home Insurance Home Emergency |
24 hours |
|
Car Insurance Legal Advice |
24 hours |
|
Emergency Breakdown/Rescue |
24 hours |
|
Windscreens |
24 hours |
|
Prudence Family Cover, Mortgage Protection Plan, Critical Illness Cover |
8am to 6pm (Monday to Friday) |
|
Mortgage Payment Safeguard Insurance |
9am - 5pm (Mon - Fri) |
|
Disability & Redundancy Insurance |
9am - 5pm (Mon - Fri) |
Product |
Telephone number |
Opening hours |
Prudential Banking Mortgage (provided by Yorkshire Building Society) |
9am to 5pm (Monday to Friday) |
|
Lifetime Mortgage |
8.30am to 6pm (Monday to Friday) |
Phone |
Opening hours |
|
---|---|---|
Registering or logging in |
8:30am - 6pm (Mon-Fri) |
|
Registering or logging in (International) |
+44 203 755 9451 |
8:30am - 6pm (Mon-Fri) |
Other enquiries |
+44 178 644 8844 |
8am - 6pm (Mon-Fri) |
Example of call:
Prudential Voice Service: Welcome to Prudential. Calls are recorded to help us improve service. Please say your plan or policy number.
YOU: confirm your plan or policy number, it can be found on any letters we have sent you.
Prudential Service (asks some security questions)
YOU: (provide answers to security questions)
Prudential Service: Thank you, I'll transfer you now.
Your call will then be transferred to the Prudential Call Consultant best placed to help you.