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Find the right phone number to contact us

Find the right contact number for your plan

Enter your plan or scheme number below to find the contact details for your plan.

Your policy number can also be referred to as your Plan or Reference number. This should be between 4 and 16 digits long with numbers, letters or a combination of both. Please remember to enter any forward slashes (/) or spaces contained in the number.

Product Column Telephone Number Opening Hours

General enquiries

Call 0800 000 000 (UK) or +44 1786 448844 (outside the UK) for general enquiries or to request information in large print, braille or audio.

Lines are open Monday to Friday, 08:00 – 18:00. Please have your plan number handy when you call. 

Important information
  • Calls to 0800 numbers are free from the UK.
  • International calls are charged at your international call rate.
  • Call charges may be different if you’re calling from a mobile phone or other network. Please speak to your network provider for details of your call charges to these numbers.
  • We might record your call for training and quality purposes. To find out more about how we use your personal data, please visit the My Data Page.

Information about your product

Take a look at your product-specific guidance and information. We’ve put together helpful answers to common questions, to help you find what you need quickly and easily - saving you time.

Everything you need to know about your product
Product details