What do I do if I've lost my policy?

Get in touch with us. Whether you've lost a policy, or you think that you may have an old plan that’s unclaimed, we can help you trace it. We can also help you find a Prudential policy that was held by a family member who has passed away.

How can you help me find it?

To help us reunite you with the policy you’re looking for, please get in touch with details of the policyholder's:

  • full name,
  • date of birth,
  • national insurance number,
  • address where payment was last made from,

and, if you have them

  • policy number,
  • payment method eg Direct Debit or "at the door". If payment was made by Direct Debit, please provide full details of the bank it was paid from.

If you write to us, please also send a copy of some of the policyholder’s ID, such as a drivers licence or passport, as well as the information above.

We’ll then check our records and do all we can to find out if a policy still exists, but may have to ask you for further information.

You can get in touch by:

Writing to us

Customer Service Centre
BN15 8GB

Message us

Register to use secure mail

Or giving us a call

0800 000 000 between 8am and 6pm, Monday to Friday.
(We might record your call for training and quality purposes.)

Need help? Have questions?

If you're looking for further information or want to chat about your product options, we can help.

Contact us