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What do I do if I've lost my policy?

Get in touch with us. Whether you've lost a policy, or you think that you may have an old plan that’s unclaimed, we can help you trace it. We can also help you find a Prudential policy that was held by a family member who has passed away.


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How can you help me find it?

To help us reunite you with the policy you’re looking for, please get in touch with details of the policyholder's:

  • full name,
  • date of birth,
  • national insurance number,
  • address where payment was last made from,

and, if you have them

  • policy number,
  • payment method eg Direct Debit or "at the door". If payment was made by Direct Debit, please provide full details of the bank it was paid from.

If you write to us, please also send a copy of some of the policyholder’s ID, such as a drivers licence or passport, as well as the information above.

We’ll then check our records and do all we can to find out if a policy still exists, but may have to ask you for further information.

You can get in touch by:

Writing to us

Customer Service Centre
Prudential
Lancing
BN15 8GB

Message us

Register to use secure mail

Or giving us a call

0800 000 000 between 8am and 6pm, Monday to Friday.
(We might record your call for training and quality purposes.)

Need help? Have questions?

If you're looking for further information or want to chat about your product options, we can help.

Contact us

 

© Prudential 2026

"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.