Get in touch with us. Whether you've lost a policy, or you think that you may have an old plan that’s unclaimed, we can help you trace it. We can also help you find a Prudential policy that was held by a family member who has passed away.
To help us reunite you with the policy you’re looking for, please get in touch with details of the policyholder's:
and, if you have them
If you write to us, please also send a copy of some of the policyholder’s ID, such as a drivers licence or passport, as well as the information above.
We’ll then check our records and do all we can to find out if a policy still exists, but may have to ask you for further information.
Writing to us
Customer Service Centre
Or giving us a call
0800 000 000 between 8am and 6pm, Monday to Friday.