Take five minutes out of your day to register for our online service

It's quick and easy to register for online access to your Prudential policies*

Register now

*please note, some products are not currently available to view on online services - please check below.

Benefits of registering

  • Check the value of your policy
  • View and download important documents
  • Contact us by secure message
  • Chat to one of our agents using Live Chat (between 8.30 – 6.00pm)
  • Update your details
  • Make a withdrawal from your bond*

How to register

Registration is simple, only takes five minutes and once complete you’ll be able to start using the online service right away.

You’ll need to be the policy holder and have these three things to hand when registering:

  • Your policy number – this can be found on any letter or statement we’ve sent you. It may be referred to as your plan or reference number and will be between 4 and 17 digits long with numbers, letters or a combination of both
  • Your date of birth
  • Your postcode

If you need support with registering, our Live Chat agents are here to help. Click the ‘Chat’ icon at the bottom right-hand side of the registration page. Agents are normally available between 8.30am and 6.00pm.


Or you can watch our sign up video guide.


Once you’ve set up your account and we’ve verified it’s you, you’ll be ready to access your online account.

*Online services - Bond withdrawals

Please check below to confirm if your bond is eligible for online withdrawals

  • Prudence Bonds
  • Prudence Establishment Charge Bond
  • Prudence Distribution Bond
  • Prudence Prospects Bond
  • Prudence Bond Flexible Investment Plan
  • PruFund Investment Plan
  • Prudential Investment Plan

  • Capital Asset Investment Bond
  • Capital Investment Bond (Series 1 & 2)
  • Bonus Bond
  • Capital Distribution Bond
  • Prudence Inheritance Bond
  • Prudence Savings Account/Prudential Investment Bond
  • Ex M&G – Managed Income & Growth Plan
  • Ex M&G – Special Extra Yield Bond
  • Ex M&G – High Yield Bond/Special High Yield Bond
  • Ex M&G – Investment Builder Plan
  • Ex M&G – Lifetime Bond (previously known as the Lifetime Distribution Bond)
  • Ex M&G – Endowment Bond & Equity Bond

Got your policy number? Ready to register?

Register now

If you are unsure what product you have with us, please check our products page

For products not currently available to access online, please check the product page for information on how to make any changes.