*please note, some products are not currently available to view on online services - please check below.
Benefits of registering
- Check the value of your policy
- View and download important documents
- Contact us by secure message
- Chat to one of our agents using Live Chat (between 8.30 – 6.00pm)
- Update your details
- Make a withdrawal from your bond*
How to register
Registration is simple, only takes five minutes and once complete you’ll be able to start using the online service right away.
You’ll need to be the policy holder and have these three things to hand when registering:
- Your policy number – this can be found on any letter or statement we’ve sent you. It may be referred to as your plan or reference number and will be between 4 and 17 digits long with numbers, letters or a combination of both
- Your date of birth
- Your postcode
If you need support with registering, our Live Chat agents are here to help. Click the ‘Chat’ icon at the bottom right-hand side of the registration page. Agents are normally available between 8.30am and 6.00pm.
Or you can watch our sign up video guide.
Once you’ve set up your account and we’ve verified it’s you, you’ll be ready to access your online account.
*Online services - Bond withdrawals
Please check below to confirm if your bond is eligible for online withdrawals
- Prudence Bonds
- Prudence Establishment Charge Bond
- Prudence Distribution Bond
- Prudence Prospects Bond
- Prudence Bond Flexible Investment Plan
- PruFund Investment Plan
- Prudential Investment Plan
- Capital Asset Investment Bond
- Capital Investment Bond (Series 1 & 2)
- Bonus Bond
- Capital Distribution Bond
- Prudence Inheritance Bond
- Prudence Savings Account/Prudential Investment Bond
- Ex M&G – Managed Income & Growth Plan
- Ex M&G – Special Extra Yield Bond
- Ex M&G – High Yield Bond/Special High Yield Bond
- Ex M&G – Investment Builder Plan
- Ex M&G – Lifetime Bond (previously known as the Lifetime Distribution Bond)
- Ex M&G – Endowment Bond & Equity Bond
If you are unsure what product you have with us, please check our products page.
For products not currently available to access online, please check the product page for information on how to make any changes.
Already registered?
© Prudential 2025
"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.