What will happen once I have notified you of a death?
What happens once I have notified you?
Once you have notified us of a death online, over the phone or by post along with some initial information, our bereavement team will contact you. They will do this either in writing or by phone and will let you know if we require any further documentation.
If you notify us online, you will receive an email confirmation from us. If this does not arrive within 24hours, please contact us on 0800 000 000 - lines are open 8am-6pm Mon-Fri.
Information we may ask for
To be able to deal with your case, we may need to ask for more information. This could be documentation or other details that were not available at the point of notification to us. This can vary by individual case.
The types of information we could request include: death certificate, marriage certificate, birth certificate, grant of probate and other forms of ID.
We can advise you where to obtain this information as well as explain what they are.
When will I receive any funds?
We aim to payout any available funds as quickly as possible. As each case is individual, we will provide you with an expected timeline once you have made contact with us.
How will I receive any funds?
We will follow your instruction on how you would like to receive the funds in whichever method you see fit. You can choose to have the money directed into an allocated account or reinvest your funds elsewhere.
Let us know
If you need to notify us of the death of a policyholder you can do some online or by calling us.
Talk to someone
Practical help
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"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at Craigforth, Stirling FK9 4UE. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.