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Message us

You can contact us digitally in two ways.

If you're already registered with our Online Service, log in and send us your request through our secure message service.

If your product is not available through our Online Service or if you are not an existing customer, you can contact us via our PruMail service.

Need to send us a message?

There are a few options below, please select which one applies to you.

We understand that you may be going through a difficult time and so we want to make dealing with us as simple as possible.

If you need to let us know about the passing of your loved one you can do this online or by calling us.

What are a few things I can do over secure message?

  • Make a claim enquiry
  • General policy enquiry about an existing policy
  • Request a quotation or policy valuation
  • Give feedback about our site
  • Make a complaint
  • Ask or request anything you’d otherwise do by phone or email

Online Services

  • Annuities
  • Additional Voluntary Contributions
  • Endowments
  • Group Personal Pensions
  • Individual Bonds
  • Individual Pensions
  • Individual Life
  • Money Purchase Plans
  • Retirement Account
Register and send us a secure message

PruMail

  • Individual Savings Accounts
  • Other
  • Don’t know
Send a message with PruMail

Home insurance is not available through PruMail. Please visit our Home insurance page for more information and contact details.

If you have a Prudential Pension via your employer, you might not be able to register for Online Service, but PruMail is still available.

Review and manage your plan online

You can log into our Online Service to check the value of your policy, change your personal information and preferences, view important documents and send us secure messages. You'll be able to see all the products you have with us and do what you need to quickly and easily.

Online Service

If you’re not a customer or can't access online services, please message us on PruMail.

Within PruMail you'll be able to fill out a form which is sent to the relevant team. You will receive a secure email when we reply.

Want to know more about financial advice?

M&G Wealth Advice is our new advice service. Bringing together the expertise of Prudential Financial Planning and The Advice Partnership from Prudential, we offer tech enabled, tailored advice to meet the needs of our clients.

So if you don’t already have an adviser, arranging a review and discussing your financial situation with an adviser from M&G Wealth Advice could help you make the right decisions to achieve your goals.

Book an appointment

 

© Prudential 2025

"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.