Prudential will no longer be offering home insurance. All existing customers can find out more information below.
Existing Prudential home insurance customer
U K Insurance Limited will no longer be offering Prudential home insurance policies. However, U K Insurance Limited also underwrites Direct Line branded policies, and as a customer of Prudential home insurance, you may be provided with a quote for a new Direct Line home insurance policy at renewal (subject to U K Insurance Limited’s usual underwriting criteria). If this change affects you, you don’t need to do anything at this stage. Direct Line home insurance will send you a quote around 21 days prior to your renewal date.
If you have any policy enquiries, wish to cancel automatic renewal, register a claim or lodge a complaint then please call: 0345 605 9267. Lines are open Mon–Fri 9am–8pm, Sat 9am–5pm and Sun 10am–4pm.
24 hour emergency helpline: 0800 032 4164. For legal advice call: 0345 605 9268. Both lines are open 24 hours a day, 365 days a year.
You can find your current Prudential home insurance policy here
Prudential home insurance policies are underwritten by U K Insurance Limited.
Direct Line and Prudential insurance policies are underwritten by U K Insurance Limited. Registered Office: The Wharf, Neville Street, Leeds, LS1 4AZ, Registered in England and Wales, No 1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number 202810. The Financial Services Register can be accessed through fca.org.uk
© Prudential 2025
"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.