Our online form is quick and easy to complete and we will send you confirmation of it's submission straight away.
You can find a list of the information you'll need before you start below.
* If the customer you are notifying us about has any of the following product types, or if you are under 18, please call to speak to us. We have fewer team members available than normal at the moment, so you might need to wait a bit longer to speak to us. Please be assured a member of our team will answer as soon as they are able to.
There's some key information we'll need from you:
It would also be useful if you could tell us:
Here is some key information about what happens once you have notified us of a death.
Our guide and the following organisations can provide practical help and emotional support for you and your family:
If it's important you speak to someone, you can call us on:
0800 000 000 - lines open 8am-6pm Mon-Fri
0800 calls are free from BT landlines and can vary from other providers.
When you call us you'll be asked to tell us in a few words why you're calling. Just say "Notify you of a death" and you'll be passed to someone who can help you.