SignVideo and Relay UK

We're committed to making sure all our customers can contact us using a method that's convenient to them.

If you’re deaf, hard of hearing or have speech difficulties Sign Video and Relay UK offer free services that make it easier for you to contact us. 

There’s no additional cost for using these services, you just pay your normal call charges.

We’re available to help you Monday to Friday 9:00am to 5:00pm. 

Before you contact us, please have your policy number handy as this will help us answer your questions. Your policy number can be found on your latest annual statement, or on any other communications you’ve received from us.

We’ll never ask you for any passwords you may have set up so please don’t provide them to your SignVideo interpreter or Relay UK assistant.

We may monitor or record the calls between us and your interpreter or assistant to help us improve our service and for security purposes.

Sign Video

If you’re a deaf or hard of hearing customer whose preferred language is British Sign Language (BSL), you can contact us using a video relay service. The service, provided by SignVideo, connects you to fully qualified, registered NRCPD* interpreter who will relay your conversation to a member of our customer service team. (*The National Registers of Communication Professionals working with Deaf and Deafblind People.)

How to start using SignVideo

If you’ve already set up SignVideo on your device, click on the logo below to securely connect to a registered interpreter. 

Alternatively, before you start using SignVideo to contact us, here’s some information to help you get set up. If you want to know more about using BSL through SignVideo, this BSL video will help explain how the service works. You’ll also find more information on this service by visiting signvideo.co.uk 

Before you start, check your system is up to date

The service will work as long as your system meets these minimum requirements:

If you’re having trouble setting this up, you can email help@signvideo.co.uk, call SignVideo in BSL https://mandginvestments.signvideo.net/, or call 0203 388 0771  – SignVideo can then help you set this up.

Relay UK

If you have hearing or speech difficulties you can contact us by phone using the Relay UK national relay service. This service helps deaf, speech impaired and hearing people talk to each other over the phone.

The service is easy to use through the simple Relay UK app on your mobile, tablet or PC. Or if you prefer you can use your Minicom or Uniphone.

How to start using Relay UK

If you want to know more about using Relay UK, you can access their video here. It will explain how the service works.

Before you start, check you have the right device 

The Relay UK app can be used with the following devices:-

For help on downloading the app and to check individual system requirements please visit Relay.co.uk and select “How to use Relay UK”. 

Prefer not to use the app?

Don’t worry, you can carry on using your textphone, either Minicom or Uniphone to make calls in the usual way.