We’re committed to making sure that all of our customers can contact us using a method that’s convenient to them.
If you're a deaf or hard of hearing customer whose preferred language is British Sign Language (BSL), you can now contact us using a Video Relay service. The service, provided by SignVideo, connects you to fully qualified, registered NRCPD (National Register of Communication Professionals working with Deaf and Deafblind People) interpreters who will relay your conversation with a member of our customer service team.
There is no cost for using this service to call Prudential and we’re available to help you Monday to Friday, 8am to 6pm.
If you have already set up SignVideo on your device, click on the logo below to connect to a registered interpreter.
Alternatively, before you start using SignVideo to contact us, here's some bits of information to help you get set up. If you want to know more about using BSL through SignVideo, this BSL video will help explain how the service works.
The service will work as long as your system meets these minimum requirements:
If this is your first time using SignVideo, you’ll need to download a ‘Live plug-in’. You’ll only need to do this once and this will make sure that the video quality is good and your calls are secure.
If you’re having trouble setting this up, you can email firstname.lastname@example.org, call SignVideo in BSL https://mandginvestments.signvideo.net/, or call 0203 388 0771 – SignVideo can then help you set this up.