Customer update on servicing
Our servicing teams remain busy and we're aware some customers are experiencing delays when contacting us. We apologise for any inconvenience this may be causing. This is not the service we want to provide. Please be assured, we're actively working to resolve this position as soon as we can.
The quickest way to get information about your policy and contact us
Our online service allows you to manage your policy online at a time to suit you. If you’re not already registered it’s easy to do and only takes five minutes – all you need is your policy number.
The online service is available for most of our products but there are a small number not currently available online. These are listed on the registration page.
Once registered you can get in touch with us through our secure message service. You can access this through your online account by clicking on ‘Messages’. It’s quick and easy to use and you can ask or request anything you’d otherwise do by calling us.
Existing Customers
Here you’ll find useful information and support for managing your policy.
© Prudential 2022
"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.