Write to us

For general policy and product enquiries write to us at Customer Service Centre, Prudential, Lancing, BN15 8GB. Alternatively, you can access online services or call us on 0800 000 000*.

By accessing online services, our secure online portal, you may be able to manage your product enquiry yourself. Online you can check the value of your policy, change personal details, download product information and send us secure messages - register for online services.

For product specific enquiries, please select the most appropriate area from the list below.

You can also see other useful contact details such as the Financial Ombudsman Service and the Financial Conduct Authority (FCA).

Address	Telephone number
OEIC - Waystone Management (UK) Limited PO Box 389 Darlington DL1 9UF ISA – Waystone Financial Investments Limited PO Box 385 Darlington DL1 9UA	0344 335 8936*

Address

Telephone number

OEIC - Waystone Management (UK) Limited
PO Box 389
Darlington
DL1 9UF

ISA – Waystone Financial Investments Limited
PO Box 385
Darlington
DL1 9UA

0344 335 8936*

Address	Telephone number
Operations Department Prudential International Assurance PO Box 13395 Chelmsford CM99 2GH	0808 234 2200 (UK freephone) or +353 1 476 5000 (if outside the UK)

Address

Telephone number

Operations Department
Prudential International Assurance
PO Box 13395
Chelmsford
CM99 2GH

0808 234 2200 (UK freephone) or

+353 1 476 5000 (if outside the UK)

Address	Telephone number
Home insurance	Customer Relations Department Prudential Home Insurance Churchill Court Westmoreland Road Bromley BR1 1DP
Car Insurance	Customer Relations Department Prudential Car Insurance The Wharf Neville Street Leeds LS1 4AZ
Mortgage Payment Safeguard Insurance & Disability and Redundancy Insurance	Scottish Widows Limited Claims Management Department PO Box 534 Uxbridge UB8 1WF

Address
M&G plc 10 Fenchurch Avenue London EC3M 5AG

Company	Address	Telephone Number
Financial Ombudsman Service	Financial Ombudsman Service Exchange Tower London E14 9SR Website	0800 023 4567*
Financial Conduct Authority	The Financial Conduct Authority 12 Endeavour Square London E20 1JN	0800 111 6768*

For more information on your product you can visit our existing customer section.

*Calls may be monitored or recorded for quality and security purposes.

Getting financial advice can make a real difference to your money

Whether you’re facing some tough financial decisions now or you want to think about your future plans, financial advice can make a real difference to your money. If you already have a financial adviser please speak to them directly. If you don’t have an adviser, we’re here to help.

Find out about our service

"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.

Write to us

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Getting financial advice can make a real difference to your money